501: Aflac Chief Digital Information Officer Rich Gilbert

The digital transformation the company has undertaken, including what he refers to as “One Digital Aflac” and how the transformation has impacted the customer experience.

Rich’s thoughts on the COVID-19 pandemic, including how it forced Aflac to reinvent and double down on digital as well as the changes here to stay post-pandemic. 

How the company shifted from a waterfall to an agile approach

Why one's ability to adapt to more than coming up with new technologies is the most important thing for the company

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes