April 30, 2025

AI’s Not the Problem - It’s How You Use It, with Jeremy Broome of VISA

50 minutes

Most conversations about AI in the workplace get stuck on the surface - job loss fears, tech hype, and hand-wringing about what’s next. But in this episode, we flip the script. What if AI itself isn’t the problem? What if the real story is how organizations introduce, structure, and integrate it into the human fabric of work?

Jeremy Broome, Global Head of Talent at Visa, shares how his team navigates AI with a surprisingly optimistic and deeply human approach. From scenario-based workforce planning to AI-powered feedback loops in sales training, Jeremy outlines how Visa empowers employees to experiment safely, learn organically, and ask better questions rather than just seek faster answers. Along the way, he introduces a simple but powerful framework, “one-way doors vs. two-way doors”, for evaluating risk, making bolder moves, and learning without losing trust.

This conversation isn't just about tech adoption. It's about how thoughtful design, cultural muscle, and a focus on community can transform fear into fluency and uncertainty into innovation. Whether you're starting your AI journey or stuck in the middle of one, this episode shows you what people-first AI looks like.

You will want to hear this episode if you are interested in...

(0:00) Optimism, people-first AI, and two-way doors.
(4:36) Jeremy’s background and Visa’s AI legacy.
(9:06) GenAI as an opportunity and top-down momentum.
(13:38) Real-world use cases: recruiting, learning, chatbots.
(17:40) Future-back workforce planning and scenario design.
(24:01) Learning shifts: community, context, and curiosity.

Resources & People Mentioned