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Mark joins Tony to discuss a recent one-star review and the valuable lessons learned about client relationships in property management.

• Breaking down a negative review situation that occurred when an owner relationship went sideways
• Examining the policy that allows owners to handle their own rent-ready work and why it creates problems
• Understanding how miscommunication about property standards leads to frustration and conflict
• Discussing proper escalation procedures when client relationships become strained
• Exploring how responses to negative reviews should address future potential clients, not just the reviewer
• Analyzing how mission alignment with clients prevents negative experiences
• Considering policy changes that eliminate variables and create clearer expectations

Look for our upcoming newsletter poll about whether you allow owners to handle their own make-ready repairs on property onboarding.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.