On today's double-header drive-by, we get two questions from our listeners that make us think outside the box. Travis calls in with concerns regarding a toxic work environment and management’s struggle with rectifying the issue. Chris helps Travis approach the problem from an unconventional perspective, while Christian applauds Travis for trying to put out the fire instead of jumping ship when things get difficult. Chris and Christian break down the math behind how toxic environments like this will severely affect the dealership’s bottom line and suggest that this is the best way to get management’s attention.

 

Then, Paul calls in and asks if it’s necessary for techs to have more than one stall, so they can be more productive throughout the day. Chris explains that just because a tech may have the capability of working on two cars at once, it does NOT mean that they are producing more hours. He breaks down the math behind his reasoning, and also stresses on the importance of demographic differences and how it affects this situation. If you want to have your mind blown, stick around! The best is yet to come.