AppDirect Talks Tech

A major cause for concern at the beginning of the pandemic was keeping employees, who originally worked full-time in person, safe when working from the comfort of their own homes. Now that things have calmed down and businesses are returning back into the office, have these IT concerns changed? Today, the TBI Talks Tech team sits down with our Sr. Director of IT and Facilities, Joel Hoffman, as he discusses the challenges of transitioning from a fully remote to hybrid work environment and what additional changes needed to be made to keep employees safe throughout this entire process.

Interested in learning more about TBI's security resources? Visit http://bit.ly/31meZrC. 

With the continual increase in remote and hybrid work environments, the need for Channel partners and specific solution offerings have never been so necessary to a business’s success. Join the TBI Talks Tech team as they sit down with TBI’s new VP of Global Sales, Brandon Smith, and Comcast’s SVP and Channel Chief, Craig Schlagbaum, as they discuss the need for Channel solutions during the pandemic and the new breed of partners created as a result. 

Looking to learn more about Comcast and their solution offerings? Visit https://bit.ly/3clnKvl. 

Janet Schijns has made an impactful name for herself in the industry. Working her way up to the executive level at Verizon, moving on to start her own digital consulting practice, JS Group, and also being named 2021's Top 10 Tech Disruptors, Schijns continues to break boundaries as far as success goes for her many efforts. Join the TBI Talks Tech team as they sit down with Schijns and discuss her experience in the Channel, the shift from traditional to digital marketing, and more! 

Learning truly never ends. That is why at TBI, we offer a wide range of resources and trainings to keep our partners as up-to-date as possible in the latest industry trends, solutions, and services being offered by our providers. For this episode of TBI Talks Tech, Eric and Dave further discuss the importance of education in the workplace and how it can lead to the success of a partner’s business with the Senior Director of Development and head of TBI’s Training Department, Dave Landsberger. 

Interested in accessing TBI’s Training Department’s educational resources? Visit https://bit.ly/3ebUTdw. 

Cybersecurity has continued to be a trending topic in the Channel since the beginning of the pandemic. With heightened risks online from the increase in employee remote work, now more than ever, agents should be talking to customers about investing in security solutions. Join the TBI Talks Tech team as they sit down with Tech Guru and Security Architect, Jim Bowers, to discuss the security concerns that have come about this year and how TBI partners can transition into a conversation about cybersecurity solutions with their customers. 

Interested in booking a time to talk with Jim Bowers or another Tech Guru? Visit: https://bit.ly/3lNcMl8 

As a longstanding partner with TBI, CMS Communications has grown immensely since its founding in 1985. In the beginning, their focus was on selling standard piece parts, like headsets, desktop phones, and IT hardware, where now they’ve expanded into offering clients cloud-based products and solutions. Join Eric and Dave as they sit down with CMS Communications’ Manager of Cloud Solutions, Dan Bowers, to discuss the development that CMS has undergone the past couple of years, the challenges that they have dealt with on the way, and their focus on social selling to improve their relationships with their clients. 

To learn more about TBI’s marketing resources, visit: http://bit.ly/2EtXj4Y 

As a result of COVID-19, the world has adjusted its wants and needs for the business place. With the influx of e-commerce, implementation of embedded technology, and the change in companies' business models, it’s easy to see some of the trends that have continued to grow from 2020 into 2021. Join Eric, Dave, and TBI’s Senior VP of Operations, Mike Onystok, as they sit down with the 2021 Channel Influencer of the Year from Channel Partners and Channel Futures and Principal Analyst at Forrester, Jay McBain, in discussion of McBain’s predicted Channel trends for 2021 and beyond. 

Living in the midst of the 4th Industrial Revolution, the modern day consumer has much higher expectations than ever before. This is a result of technological advancements like AI, machine learning, IoT, genetic engineering, and quantum computing to name a few. TBI's Vice President of Emerging Technology, Anish Patel, sits down with Eric and Dave to discuss today's industry trends in conjunction to these technological advancements and how agents can leverage them in their business practices. 

To learn more about the solutions mentioned in this episode, visit https://bit.ly/3qXRBhq 

How do you keep your target audience engaged when you can no longer count on in-person events or meetings? In this episode, Eric and Dave interview Chris Petlak, Director of Digital Content at Chicago-based radio station The Mix 101.9. Chris shares tactics his team took to essentially re-build their digital structure in response to the impacts of COVID-19.

Hear more from Chris at TBI's NexGen Virtual Connect Webinar.

How do we support customers in a meaningful, empathetic and human way amid a global pandemic? Director of Sales Operations, Bryan Reynolds, discusses the notion that customer experience and human experience should be viewed as the same. Focusing on the customer journey as it pertains to society versus just your business is key to retaining your base. 
Read the blog for more information on the HX https://www.linkedin.com/pulse/humanizing-customer-experience-bryan-reynolds/