AppDirect Talks Tech

TBI's Cloud Communications Architect, John Romeo, discusses significant opportunity for partners to assist their customers in establishing a business continuity strategy for a remote workforce. It's a strategy business can't afford not to implement, even if/when employees return to the office.

This episode is sponsored by 8x8. 8x8 provides cloud communication, collaboration, and contact center applications to keep businesses and people productive no matter where they are in the world. Learn more about 8x8 here: https://www.tbicom.com/providers/tbi-portfolio/8x8/

Listen to a vendor panel from TBI's NexGen Virtual Connect - Looking Ahead: What’s Next in Tech? Featuring AT&T (Chris Jones), Rapidscale (Bob Buchanan), Verizon (Chris Lewter). These key solution providers discuss how their organizations are adapting to the changes caused by COVID-19. Get multiple perspectives on the current state of business and how to plan for after the pandemic, what solutions to bring to your customers and ways to effectively market this information. 

To watch the full webinar, visit: https://tbicom.wistia.com/projects/xlfmm1e1tw/channel

Catch a replay from TBI's NexGen Virtual Connect. TBI executives from finance, IT, and marketing share how their respective departments have shifted in response to COVID-19. The panelists discuss TBI’s preparedness to deploy a fully functioning remote workforce, the challenges we've faced as well as TBI's renewed focus for the rest of 2020.

To watch the full webinar, visit: https://tbicom.wistia.com/projects/xlfmm1e1tw/channel

Catch a replay from TBI's NexGen Virtual Connect featuring end-user customers in the entertainment and food industries. Moderated by Larry Walsh of The 2112 Group, hear how these organizations are digitally transforming their businesses due to COVID-19, how customer demands have changed and what’s to come.

To watch the full webinar, visit: https://tbicom.wistia.com/projects/xlfmm1e1tw/channel

Catch a replay from TBI's NexGen Virtual Connect featuring end-user customers from CPG, Manufacturing and Construction Industries.Moderated by Larry Walsh of The 2112 Group, hear how these organizations are digitally transforming their businesses due to COVID-19, how customer demands have changed and what’s to come.

To watch the full webinar, visit: https://tbicom.wistia.com/projects/xlfmm1e1tw/channel

Marco Sanchez, TBI's Sr. Director of Sales joins this episode to discuss Contact Center as a Service (CCaaS) market opportunity for the indirect channel and, in particular, during the COVID-19 pandemic. Organizations struggling to deploy a remote workforce during COVID-19 are likely lacking in the quality of their customer experience and could benefit tremendously from a CCaaS solution. Having the flexibility to appease all preferred methods of communication is key and CCaaS is the answer. Learn about the value of a CCaaS solution, key verticals and more in this episode.

For more information on CCaaS: https://www.tbicom.com/solutions/ccaas/

TBI's Director of IT and Facilities, Joel Hoffman, shares the steps his team took in preparation for COVID-19. The IT team transitioned TBI's more than 230 employees to a fully remote workforce without losing productivity or access to critical tools. 

Access COVID-19 resources here https://www.tbicom.com/solutions/covid-19/

The New IT Buyers are Not in IT. Corey Cohen, VP of Marketing at TBI discusses her process for evaluating technologies and what goes into making a final decision to purchase a new technology. 

Eric and Dave introduce TBI's newest SME John Romeo who specializes in CCaaS and UCaaS. John weighs in on common misconceptions of Contact Center sales 

It's imperative to understand the motives of every C-level in the room to ensure the technology meetings the business needs across all departments. Download our guide: The Mindset of the New IT Buyer https://blog.tbicom.com/the-mindset-of-the-new-it-buyer. 

TBI Founder and President Geoff Shepstone takes us back to 1991, the year TBI was founded, discussing how wireless/mobility sales worked. He highlights the substantial opportunity in front of us today to earn reoccurring revenue on wireless/mobility deals.

Learn the ins and outs of successfully selling mobility in the channel, including a breakdown of compensation by provider. Access TBI's mobility training here https://blog.tbicom.com/mobility-training-on-university-of-tbi-

Eric and Dave also cover new vendors added to TBI's security portfolio. 

This episode is sponsored by Verizon. Learn more about TBI's partnership with Verizon here: https://www.tbicom.com/providers/tbi-portfolio/verizon/.