More drivers these days are choosing to pay out of pocket instead of filing an insurance claim. At FenderBender, we know of some shop owners reporting as much as a 30 percent increase in customer-pay work.

In today’s episode, Rich Harrison, CEO of MSO CollisionRight, explains the reasons for this shift, how this evolution creates both pressure and opportunity, and how shop owners and operators can adjust to this new paradigm, including offering easy financing options.