It has often been said that interior design would be a great job if it wasn’t for the clients.

They can be unappreciative, indecisive, and unreasonable even when their project is on track and bellicose, belligerent, and litigious when things go wrong. In fact, the designer-client relationship which often begins as a love affair can sometimes end tragically in the bitterest of divorces.

But is there really such a thing an awkward client, or are any problems just down to poor communications? What can make a good client turn bad? And how can designers effectively manage this most important and sensitive of relationships? Jeff and Susie are joined by  Simon Mayhew from Txtured and James Roberts from James Roberts Interiors to answer these and other questions in front of a live audience of designers at the Design Central North West event at Capesthorne Hall in Cheshire.

Thanks to our series partners Naturalmat for their support.