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Bananas For Business
Bananas For Business episodes
- Building A Brand Experience With Erica Kelly
There’s so much that goes into building a brand experience that not everyone might be able to see. Getting the right help to build your brand is the best strategy to ensure that you have all your bases covered and your identity figured out. Erica Kelly is the Co-Founder and Chief Creative at Flourish Collaborative. She talks to Jared Orton about the process of building a brand experience from scratch. Let Erica help you figure out what your brand needs to flourish. After all, branding is what others say about your business.
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- Here’s How »
Join the Bananas for Business Community today:
- https://bananasforbusiness.com/
41 min - Crazy Ideas In The Name Of Customer Experience With Chris Dalzell
There is no cookie-cutter look of who can best serve customers in this industry. You can do just as remarkably as the others, even if you don’t have the background for it. Chris Dalzell, owner and Founder of Shoreline Construction, is someone who greatly exemplifies this. With awards and recognitions that show how their experience in the field is second to none, Chris shares the great stories they have created for people with their great customer service. He proves to us that out of the box ideas in the custom home building industry often pay off more than the conventional methods. Chris shares the importance of core values and the four pillars and phases they go through on customer experience. Hear stories filled with champagne parties and of people crying of happiness—all of which, in the name of customer experience in this crazy yet equally insightful ride with Chris.
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- Here’s How »
Join the Bananas for Business Community today:
- https://bananasforbusiness.com/
46 min - Building A Tribe Of Fans With Laura Hyatt
The power of having impeccable client relations is something that can’t be underestimated in a business as fast and cutthroat as real estate. Those clients can turn on you in a heartbeat, but they can also be your biggest cheerleaders if you treat them right. Laura Hyatt is Partner and Director of Operations for Team Callahan, a Keller Williams Realty Broker. Together with Jared Orton, Laura discusses why keeping in touch with your client base, your tribe, can only bring you good results. Let Laura show you the power of having a tribe and letting it work for you.
48 min - Treating Your Customers Like Your Grandma With Tersh And Julie Blissett
It is so easy to run out of great ideas to rise above the many competitions in a cut-throat industry. IceBound HVAC, however, has found and is taking a fresh approach in a traditional industry and standing out. Husband and wife owners, Tersh and Julie Blissett, share how they are doing things differently for their customers, sharing how to leave a lasting impression. They talk about the first 100 days after they make the sale as well as the debate between automation versus action – of Wow Packages and Happy Calls instead of Thank You Calls. Join in on this fun conversation and realize how you don’t have to be a crazy off the wall industry to do things that are remarkable for your customers.
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- Here’s How »
Join the Bananas for Business Community today:
- https://bananasforbusiness.com/
47 min - Winning the E-Commerce Customer Experience With Andrew Dowis
Making the customer happy is one of the main rules of business, but one that is almost always forgotten. In bending over backwards for efficiency, many companies neglect the experience of the customer, and how that dictates whether or not they’ll be coming back. Andrew Dowis, the CEO of Pro Athlete Inc., discusses why keeping your customer happy matters. There are many ways to make your customer happy, but they begin at the individual employee level. Along with Jared Orton, learn some of the ways Andrew’s company has managed to keep their clients happy and back for more.
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- Here’s How »
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- https://bananasforbusiness.com/
40 min - The Fans First Experience: Why The Customer Always Wins With Jesse Cole
When you’re running a business, it’s easy to get caught up in the operations – the day-to-day processes and the figures – that the customer falls to the wayside. However, customer experience is so much more valuable than what many business owners think out there. Today, Jared Orton is joined by Jesse Cole – the owner of Fans First Entertainment and the Savannah Bananas, and the author of Find Your Yellow Tux: How To Be Successful By Standing Out – to get into the nitty-gritty of why you should be prioritizing the fans first experience in your business. With your customers, you should, as the song says, “try a little tenderness,” because they know when you go the extra mile for them. In the long run, the great experience you leave them with might just send your business to the top.
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- Here’s How »
Join the Bananas for Business Community today:
- https://bananasforbusiness.com/
43 min
About Bananas For Business
From the publisher's feed
Bananas For Business helps businesses turn their customers into fans and those Fans into their biggest marketers. Welcome to the Bananas For Business podcast, hosted by Jared Orton, where we help you create exceptional customer experiences to build loyal and raving fans.
After more than a decade of learning what frustrates fans about the baseball industry, Fans First Entertainment has truly flipped the script for what fans expect when they come to a Savannah Bananas game at Grayson Stadium. The Fans First team has been featured on MSNBC, Entrepreneur Magazine, ESPN, and more for the captivating, sold-out baseball circus experience in Savannah, GA. Putting the mantra “Fans First. Entertain Always.” into action, the Savannah Bananas have become experts in providing remarkable customer experiences and are a prime example for companies looking to turn their customers into fans. By strategically identifying friction points in their customers’ average experiences, the Bananas have learned to stop doing what their customers hate and go all-in on intentionally mapping memorable experiences for their fans. Fans First Entertainment focuses on their core values of the Fans First Way to Always Being Caring, Different, Enthusiastic, Fun, Growing and Hungry.
Fans First Entertainment and the Savannah Bananas realized money was being wasted on marketing and that creating an experience where the customers do the marketing for you could pay dividends. The Fans First Experience podcast will give you the road map on how to implement the Fans First Experience in your business and create fans for life. The approach is simple. Whatever is Normal, do the exact opposite.
Fans First Entertainment exists to bring a Fans First mentality to the world. Jared, team owners Jesse and Emily Cole, and the rest of the team do that by entertaining hundreds of thousands of fans with the world-famous baseball circus, The Savannah Bananas, and by teaching other businesses the Fans First Experience. Love your people more than you love your customers and love your customers more than you love your product.
Bananas For Business doesn’t just work for a crazy baseball team. This process has been shared with Banks, Real Estate teams, Service-Based Businesses, Media Publishers, Home Builders, Accountants, B2B teams, HVAC, Event Planners, Non-profits, Freelancers, Schools, Car Dealerships, Churches, Medical Groups and more. When businesses begin to re-imagine the customer experience, transformation can happen in any industry.
People are tired of being advertised to and will be influenced more by an amazing experience over traditional marketing. People are starving for great experiences and businesses can truly set themselves apart from their industry by winning on experience. A little bit better product at a little bit cheaper price no longer is enough to set businesses apart from everyone else. Customer experience will be the determining factor for most customers when it comes to deciding on a business. People will be willing to spend more and tell others about your business if you provide them a remarkable experience.
Don’t miss out on this opportunity to learn more about how to create raving fans for life! Welcome to Bananas For Business.