It isn't easy to listen to someone saying things you disagree with. It is hard to hear someone is upset with you, and even harder to not receive it as an attack and defend yourself. It takes self-restraint to focus on what is being said when your emotions are out of control.  Defensiveness and reactivity are primary reasons that conflict escalates and isn't resolved. There is an approach that can make it easier for you to listen, and that is to be curious about the other person. Watch this video to find out how to do that and why it works. #reactivity #becurious #listen 

Watch this video on YouTube: https://youtu.be/tcs_PBK0vcc