Case Management Toolbox Podcast

Sponsored in part by AllCEUs Continuing Education

I’m your host, Dr. Dawn-Elise Snipes PhD, LPC-MHSP, LMHC

Case Management CEUs are available for these podcasts at allceus.com/CaseManagement

Case Management for Mental Health

Best Practices

Case Management Toolbox Podcast

Dr. Dawn-Elise Snipes PhD, LPC-MHSP, LMHC

AllCEUs Continuing Education

Host: Counselor Toolbox & Case Management Toolbox Podcasts

Objectives

~ Review what a Mental Health Case Manager does (or a counselor if the client does not qualify for case management services)

~ Identify common issues clients with mental health diagnoses have and ways to address them

What Does a MH Case Manager Do?

~ Serve as the single point of contact

~ Facilitate patient engagement

~ Screen patients for common mental health and substance abuse disorders and identify necessary services to aid in achieving their optimal level of recovery

~ Provide patient education about common mental health and substance abuse disorders and the available treatment options.

~ Provide education to clients and stakeholders about the utility/effectiveness of wrap-around services for goal attainment

~ Housing

~ Supplemental Nutrition Assistance

~ Transportation

~ Employment/Education

~ Financial counseling

What Does a MH Case Manager Do?

~ Participate in regularly scheduled (usually weekly) caseload consultation with the team and communicate resulting service recommendations to the patient’s team.

~ Consultations focus on patients new to the caseload and those who are not improving as expected under the current treatment plan.

~ Regularly meet with key team members to determine which benchmarks they are most interested in and identify barriers to care

~ Track patient follow-up, clinical outcomes including treatment adherence, medication side effects, changes in clinical symptoms and effectiveness of treatment.

~ Document in-person and telephone encounters in the EHR and use the system to identify and re-engage patients.

What Does a MH Case Manager Do?

~ Document patient progress and service recommendations in EHR and other required systems to be shared with other treating providers.

~ Facilitate treatment plan changes for patients who are not improving as expected or who have reached maximal gains in consultation with the treatment team

~ Facilitate referrals for clinically indicated services within and outside of the organization(e.g., housing, vocational rehabilitation, legal assistance, substance abuse treatment, clubhouse/day treatment).

~ Follow up with client and referral services to ensure effective linkages.

~ Develop and complete relapse prevention plans with patients at admission and review those plans with those who have achieved their treatment goals and being discharged

Common Issues

~ Medication Access

~ Medication Effectiveness

~ Medication Compliance (Physical and psychotropic)

~ Side effects

~ Forgetting

~ Counseling Access

~ Cost

~ Transportation

Common Issues

~ Counseling Effectiveness

~ Rapport

~ Approach

~ Support System

~ Education regarding how to help the individual

~ Respite care

~ Counseling to deal with grief or other issues

~ Child/respite care

~ Respite care for a child or adult with significant illness

~ Childcare so parent can attend counseling, seek employment

~ Parenting education or assistance (i.e. child with Autism or ADHD; parent with SUD and DCF plan)

Common Issues

~ Housing

~ Affordability

~ Safety

~ Nutrition

~ Affording

~ Shopping

~ Cooking

~ Activities of Daily Living

~ Paying bills (financial counseling or power of atty)

~ Hygiene

Common Issues

~ Meaningful Engagement

~ Supported Employment

~ Paid employment for persons with developmental disabilities who, without long-term support, are unlikely to succeed in a regular job.

~ Supported employment facilitates competitive work in integrated work settings for individuals with the most severe disabilities who need ongoing support services in order to perform their job.

~ Supported e