Move over, sci-fi dreams, AI has crashed the party! This groundbreaking innovation is giving us a rollercoaster ride of excitement, curiosity, and non-stop chatter. It's like a magical genie reshaping how we live, work, and play! Buckle up, Jumpers, the future's here, and it's powered by AI awesomeness!

Welcome to another exciting new episode of Bella in Your Business: Pet Industry Business Podcast. Today, I have a special guest joining me, the fantastic Dustin Stout, a digital marketing consultant. Get ready to dive deep into the fascinating world of A.I. and discover how it's revolutionizing businesses like Dustin's. We'll explore the power of ChatGPT, human-like responses, and his game-changing interface called Magai. And here's the icing: Magai has a more extensive context window and faster response time, making your experience unbelievably awesome. Trust me, this episode is packed with juicy insights and incredible stories that you won't want to miss. So sit back, relax, and let's embark on this AI adventure together!

Let's dive in!

Topics & Key Points:

The transition from traditional methods to AI-powered tools like ChatGPT

The success of ChatGPT and its impact on the market

The development of Magai as an interface

Features of Magai and its magical aspect

The concept of personas in chatbots.

Why business owners should have Magai on their radar

The importance of context and deep conversations for better AI output

The ongoing development and improvements in Magic's features and capabilities.

Why overwhelmed pet-sitting and dog-walking business owners should embrace AI technology

Timestamps:

[00:54] Dustin Stout's background

[02:14] Introduction to AI and ChatGPT

[04:33] ChatGPT as a new  language

[07:06] The release of ChatGPT and how it came to the market with a bang

[10:05] Paradigm shift in using chatbots

[11:05] Introduction to Magai as a better interface for ChatGPT

[12:55] The limitations of ChatGPT and how Magai addresses those limitations.

[21:00] Understanding the different types of AI apps

[23:30] The game-changing features of the Claude AI Model: Anthropic's large language model

[29:35] The benefits of offering users multiple AI models to choose from

[31:00] Upcoming AI training in the Mastermind

[34:06] Dustin’s final words to burnout pet-sitting and dog-walking business owners  

Notable Quotes:

[00:02:42] “The state of A.I. artificial intelligence is really just very smart, at least seemingly smart applications that do things either in the form of text generation or text editing or image generation. And there's actually some video generation. So they are applications that are taking text input from you. You're typing some words and they are creating something based on those words that you get. And so it's almost like magic.”  

[00:11:21] "No longer did you have to filter your ideas. You have to filter your needs and wants and goals through somebody else's templates. You have to fit your creativity into somebody else's box. Yeah, I just talked to the guy, and... this is the paradigm shift people needed to make these tools accessible to them. The natural language aspect is just that's the game changer."

[29:35] “One of the things that I wanted to do with Magai is offer people multiple A.I. models to give them that choice of like, you know, maybe ChatGPT is not giving them the thing that they want or maybe it doesn't have the capacity. We can give them another model from another company and give them a little bit of choice.”

Resources:

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Sign up for a 20 mins call 

Check out Magai

Connect with Dustin Stout

Website

Linkedin 

Twitter

Connect with Bella

Website

Facebook

YouTube

Did you love this episode?

If you liked this episode,

In the ever-evolving landscape of business, staying ahead of the competition is no longer a luxury—it's a necessity. As entrepreneurs, executives, and visionaries, we constantly seek innovative strategies to drive growth, enhance productivity, and maximize profitability. And in this digital era, where technology is rewriting the rules of success, there's one groundbreaking force that has emerged as a game-changer: Artificial Intelligence (AI).

Hey jumpers, it's Bella Vasta, your go-to pet industry expert! Get ready for an electrifying episode of "Bella in Your Business: Pet Industry Business Podcast," where we dive headfirst into the world of AI. This time, I'm joined by the incredible Kelly Noble Mirabella. Kelly is a seasoned digital and social media marketing professional, a  renowned chat marketing trainer, and co-author of Digital Etiquette for Dummies, and has collaborated with top companies in content development and promotional projects. 

Together, we'll unravel the secrets of artificial intelligence's impact on our beloved industry. We'll spill the beans on how giants like Canva, ClickUp, and ChatGPT are revolutionizing the pet industry using artificial intelligence. But hold on tight because we're not stopping there! We'll dish out tantalizing tips on how small businesses, just like yours, can successfully implement AI and save precious time using cutting-edge AI tools. From mind-blowing content repurposing hacks to staying one step ahead with AI advancements, this episode will leave you hungry for more. Don't miss out on this game-changing experience as we unleash the power of AI in your business and take it to unprecedented heights!

Let's dive in!

Topics & Key Points:

The significance of staying updated with AI advancements and staying caught up in the industry.

Overview of different AI tools and software available for businesses.

Ways in which small businesses can successfully use AI

Examples of how AI can be utilized

The relief AI can provide by reducing the need for constant creativity and allowing business owners to focus on their core competencies.

opportunity to join the mastermind and have one-on-one discussions about AI.

The continuous advancement of AI technology.

Kelly's webinar on utilizing AI tools beyond blogging

Multiplication of expertise and marketing capabilities through AI tools.

Timestamps:

[00:59] Introduction to Kelly

[02:43] Importance of leveraging AI in businesses

[05:02] The history of AI in our lives and its rapid advancement in recent years.

[09:23] Ways in which small businesses can successfully use AI

[11:44] The ability of AI tools to duplicate oneself and enhance productivity by mimicking brand personality

[14:25] Who should be learning A.I. in a small business setting

[18:32] The importance of repurposing content and using tools to create short-form videos for social media.

[19:50] Kelly’s advice to business owners interested to get started and leveraging A.I in their businesses,

[22:24] Mastermind $25 off a month coupon code. 

Notable Quotes:

[00:02:51] “We are at a place of technological advancement where AI is definitely a thing and it's not going to slow down. In fact, it will be hyperspeed from now on. So if you kind of are sitting in the back, kind of like a wait and see what happens, you're already behind.” 

[05:50] "AI is not a trend, it is not a fad. It is not going away. It's here to stay and it's just going to get even faster. The possibilities are endless."

[04:28] "We are at a paradigm shift. Just like when we went from Encyclopedia Britannica to Google, AI is the next big thing. It's not new, but it's becoming more accessible to everyday business owners. And that should excite you.

Resources:

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Sign up for a 20 mins call 

Book: Digital Etiquette For Dummies

Hey Jumpers,  let's real talk, shall we? Running a business is an exhilarating adventure, full of thrilling victories and heart-pounding challenges. But let's face it, sometimes it can feel like we're juggling a dozen flaming swords while riding a unicycle on a tightrope. It's in those moments when you think you're nailing everything, only to be blindsided by sneaky bad habits like a lack of documentation, an overcomplicated system, or neglecting regular evaluation and improvement.

Join me in this episode of  Bella in Your Business podcast as I share the 3 of the biggest bad habits I see in pet-sitting businesses. Discover the power of documenting processes, simplifying systems, and regularly evaluating and improving your business systems. By doing so, you can enhance efficiency, save time, and create a better experience for your team and customers. Don't forget to join our mastermind program to learn more about leveraging AI and improving your business systems. Tune in now and take your pet business to the next level!

Let's dive in!

Topics & Key Points:

Leveraging AI in the pet business

Announcement of upcoming guest experts in AI

Importance of proper AI implementation and avoiding pitfalls

Three bad habits to quit for business success

What to expect in July in  the Mastermind program

Timestamps:

[03:34] Introduction to the three bad habits to quit today

[03:41] Habit 1: Lack of documentation 

[07:05] Habit 2: Overcomplicating your system

[09:27] Habit 3: Neglecting regular evaluation and improvement.

[10:08] Staying ahead of industry trends

[11:20] Recap  

Notable Quotes:

[04:27] “It's important to document the process protocols and guidelines. Think of it as your business playbook. Documenting not only brings consistency but also aids in training new hires and lays the foundation for scalable growth.”

[04:52] “Every single employee of yours should be able to go into a client profile into your private notes and understand what the root Even if the house is because every routine changes.”

[08:03] “Complicated systems not only waste time and energy, but they also breed frustration for you and your team. It's what makes people quit or ghost you or not go all the way through the training program or not all the way through the signup process.”

Resources:

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Connect with Bella

Website

Facebook

YouTube

Did you love this episode?

If you liked this episode, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better. It gets other jumpers just like you into the community. Always remember when life gets down, Always Keep Jumping.

Transcript:

Welcome to another episode of Bella in your business. I'm your host, Bella Vasta. And wow, what a week it's been currently we are a little bit halfway over with our Facebook group hiring for AI, hiring with AI for your pet business. And it's filled, packed honestly, with a ton of information about what you could be doing to leverage AI and your pet business specifically with hiring. Now in full disclosure, next month in the mastermind coming up in July of 2023, we are going to be talking all about how to use AI in your business, how to leverage it, and how to do it properly and not get garbage. Because I think when you first start and you're not sure what you're doing, you get a lot of garbage. And I want to help you avoid that. But guys AI is here to stay that's short for artificial intelligence. And next week on the podcast, we have Kelly Noble Mirabella joining us, she has been an expert trainer in AI for quite a few years, believe it or not, she was the mini chat head lead trainer as well as lots of other things that she's been doing with it. And I can't wait to have her on.

Are you ready to take your business to new heights of productivity and efficiency? In today's fast-paced world, staying on top of tasks and managing communication can be a daunting challenge. But fear not, because there's a trio of software solutions that can revolutionize the way you run your business: ChatGPT, ClickUp, and Slack. These powerful tools are designed to simplify your workflow, streamline communication, and bring a newfound sense of order to the chaos of systems and processes.

In today’s episode of the Bella in Your Business podcast, I invite you to explore the significance of establishing effective systems and processes within your business. Join me as we delve into three remarkable software tools that can assist you in creating and implementing these essential frameworks. Additionally, I highly recommend joining my Facebook group and participating in a mastermind program specifically designed to leverage the power of AI in business. Consolidating all your team's communications in a single platform is crucial for maintaining order and clarity, avoiding chaos and confusion. It's worth taking a moment to contemplate the benefits of investing in these software tools and the positive impact they can have on your business operations.

Let's get started!

Topics & Key Points:

Three software to help with your systems and processes

How you can use A.I. to help with hiring in business 

Systems and processes are the backbone of your business. 

Why you should join the Mastermind

Leveraging Artificial Intelligence (AI) in Hiring.

Why you should have everything in one place for seamless communication and efficiency.

Timestamps:

[01:30] AI hiring group announcement 

[01:48] ChatGPT 

[07:29] ClickUp

[09:32] Slack 

[12:34] What we are talking about in the Mastermind

[13:21] Discount code for hiring with AI for your pet business 

Notable Quotes:

[00:03:44] “Systems and processes are the backbone of your business, right? It should run like a well-oiled machine to make sure everything moves smoothly, that everyone knows what they need to do, and that they have step by step. [00:03:55]

[00:11:17] “When you have problems or breakdowns in your company, I want you to think about it like, is it a people problem? Is it a process problem? And if you kind of consider those that will really help you figure out what you need, but you definitely need everything all in one place. [00:11:32]

[00:02:52] “If you don't understand how to leverage it and it's a mindset shift, then you're going to be terrible at it. And if you don't incorporate it into your business now, I'm telling you, in a year or two from now, you're going to be left behind because your competition will and you just have to learn how to leverage it.” [00:03:08]

Resources:

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Listen to  Learn How To Never Lose An Employee With Joey Coleman

Mentioned book: Never Lose an Employee Again by Joey Coleman

Code AI 20 for $20 off: jumpconsulting.net/hiringai

Connect with Bella

Website

Facebook

YouTube

Did you love this episode?

If you liked this episode, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better. It gets other jumpers just like you into the community. Always remember when life gets down, always keep jumping

Transcript:

Welcome to another episode of Bella in your business. My name is Bella Vasta. And I got some really fun stuff planned for you today, I'm going to give you something that is going to be very easy to take away and start running with whether you're already doing it or you've been thinking about doing it, it's going to help you because it's stuff that I have used in my own business, as well as many of my clients, it's going to be three software's it's going to help you...

Are you tired of sifting through countless resumes and interviewing candidates who just don't seem to fit the bill? Well, you're not alone. Hiring the right candidate is a crucial task that can make or break the success of your business. It goes beyond simply finding someone to show up for an interview; you need individuals who possess the qualities that align with your company's values and goals.

In today’s episode of the Bella in Your Business podcast! I will be sharing tips and strategies on finding the ideal candidate and developing an efficient recruitment strategy and the four steps in mastering hiring systems. As someone who has experienced the importance of these aspects firsthand, I can't stress enough how crucial it is to have empathetic, nurturing, detail-oriented, trainable, and pet-loving individuals on your team. I invite all of you to join my hiring group and mastermind community, where we delve deeper into these topics and provide ongoing guidance and advice. It's a great way to connect with like-minded individuals and learn from each other's experiences. 

Let's get started!

Topics & Key Points:

The four steps in mastering hiring systems

The value of surprising and delighting employees during the hiring process

Importance of Hiring and Employee Engagement 

Leveraging Artificial Intelligence (AI) in Hiring

Utilizing tools like Jazz HR

Employee retention and engagement

Encouraging employee advocacy through social media engagement to attract more talent.

Timestamps:

[00:05] Introduction to hiring systems

[01:48] AI hiring group announcement and discount code

[05:22] Your Ideal candidate

[07:59] Developing an efficient recruitment strategy 

[09:14] Onboarding and training new hires

[11:17] Retaining and engaging employees

[14:26] Discount code for hiring with AI for your pet business

Notable Quotes:

[00:00:56] “ One of the problems a lot of us have is that we think that hiring is simply posting a job ad asking a couple of questions, living on a prayer and offering the job and hoping that they don't ghost us and that they show up.”

[00:08:59] “One of the cool things about Jaz HR is that it'll tell you how many people have seen the ad. And then you see how many people applied, therefore you understand your conversion rate.”

 [00:09:58] “You're not the only cat in town. They've been like applying with a bunch of different people. Some of them might not even need the job. You have to really court them and you have to understand how to get them excited how to make them feel really comfy.” 

 [00:13:06] “The businesses I work with that have figured out a way to get their staff to adopt being on Instagram and doing all of the Instagram-like story takeovers are the ones that have employees that are also bringing other people, they have reached that advocate phase of their employees”

Resources:

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Listen to  Learn How To Never Lose An Employee With Joey Coleman

Mentioned book: Never Lose an Employee Again by Joey Coleman

Code AI 20 for $20 off: jumpconsulting.net/hiringai

JazzHR

Connect with Bella

Website

Facebook

YouTube

Did you love this episode?

If you liked this episode, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better. It gets other jumpers just like you into the community. Always remember when life gets down, always keep jumping

Transcript:

Welcome to another episode of Bella in your business. My name is Bella Vasta. And today we're gonna talk about hiring. Because I know it's a super hot topic. We just had Joey Coleman come and blow the lid off of it in a special free training we did last Friday. I am not exaggerating when I tell you that people were amazed. And as one person said,

Are systems and processes the unsung heroes that make or break a business? Think about it for a moment. Just like gears in a well-oiled machine, these unassuming elements play a vital role in the day-to-day operations of any successful venture. They ensure smooth functioning and optimal performance, helping businesses scale, avoiding costly mistakes, and maximizing efficiency. Without them, chaos reigns, opportunities slip away, and growth becomes an uphill battle. Join us as we unveil the secrets behind these powerhouses of business success.

Get ready for an exciting episode of the Bella in Your Business podcast! Join me as I take a deep dive into systems and processes in business. Trust me, you don't want to miss out on what's coming up in June. With ChatGPT and other Ai technologies taking the world by storm, it's crucial that your business stays ahead of the game, especially when it comes to hiring. That's why this month, I'll be teaching you how to leverage Ai in your hiring process and take your business to the next level.

But wait, there's more! I'm thrilled to announce a pop-up group called "Hiring with AI for Your Pet Business" that I'll be hosting in June. You'll learn all the insider tips and tricks to make the most of A. I in your hiring process. And as a special treat for our podcast listeners, I'm offering a discount of $20! So tune in to this engaging episode and get ready to take your business to new heights. Don't forget to check out my website for more information. Let's make your business thrive!

Topics & Key Points:

Importance of systems and processes

Ways to implement systematic approach

Utilizing AI for hiring in your pet business

The crucial functions of systems and processes in daily business operations

How systems facilitate scalability in a business

How systems pave the way for scalability 

Optimizing workflows through streamlined processes

The potential of AI in supporting diverse systems and processes

Timestamps:

[01:02] An overview of systems and processes.

[02:49] Upcoming topic and how to leverage AI in the  hiring process

[08:15] Costly mistakes businesses can make without efficient systems and processes.

[10:46] The roles of systems

[13:27] The power of a process

[15:55] Key takeaway

[16:21] AI hiring group announcement

[16:54] Discount code for hiring with AI for your pet business

Notable Quotes:

[00:04:17] “If you are solving the same problem again and again, it's one of the reasons why you're burnt out, overworked, stressed out, and feel like you're running in a thousand different directions. You should not be solving the same problem multiple times. That is called insanity and you need to systematize the solution.” [00:04:34]

[00:08:53] “Systems and processes play a vital role in the day-to-day operations of a business. They are like the gears of a well-oiled machine, ensuring smooth functioning and optimal performance. Without effective systems and processes, businesses can struggle to scale, face inefficiencies, and even experience costly mistakes.” [00:09:11]

 [00:10:20] “When you have well-designed systems and processes, they become your secret weapon for efficiency, consistency and growth. They allow you to automate routines, delegate effectively, and focus on strategic decision-making.” [00:10:33]

 [00:10:47] “Systems provide a framework that establishes order and structure in your business operations. They act as a set of predefined rules, guidelines and procedures that everyone in your team follows.” [00:11:00]

 [00:14:17] “Processes help identify and eliminate bottlenecks within your business operations. Bottlenecks are the points of your workflow where your work gets stuck and it causes delays and inefficiencies. By now analyzing your processes, you can identify these bottlenecks and implement strategies to remove or mitigate them.” [00:14:38]

 [00:15:55] “Systems and processes are not competitors,

Are you tired of losing employees within the first 100 days? The constant cycle of recruitment, onboarding, and training can be a never-ending challenge for businesses. Just when you think you've found the perfect candidate, they vanish, leaving you to start the process all over again. It's frustrating, time-consuming, and costly. But fear not! In this podcast episode, we're about to dive deep into the heart of this issue and uncover the secrets to retaining top talent from day one.

Today's episode of Bella in Your Business: Pet Industry Business Podcast, we are thrilled to feature  Joey Coleman on the show. Joey is an award-winning speaker and author specializing in customer and employee retention. With over 20 years of experience, his captivating keynotes and actionable consulting projects empower organizations to enhance customer experiences. Joey's expertise has earned him recognition as a trusted advisor in the field. He is also releasing his latest book, "Never Lose an Employee Again," on June 27, providing valuable insights into fostering solid relationships and turning your employees into advocates.

In our conversation with Joey, we discuss the eight phases of the employee journey and emphasize the importance of each phase. Joey explains that businesses should make the offer letter feel like an invitation to the best place the employee will ever work, rather than a memo from a lawyer. We also highlight the shocking fact that 40% of new hires do not make it to their 100-day anniversary, making it crucial to get the first 100 days right. Joey shares the case study of Jam, which creates a remarkable first-day experience for new employees. If you're interested, Joey is offering a training session for his new book. Attending the training session or purchasing the book could provide valuable insights and strategies for retaining employees.

Topics and Keypoints:

Eight phases of the employee journey

How to make an employee feel wanted

Eight Phases of the employee journey 

Creating a positive employee experience and keeping your customers happy

The importance of letting employees know about open positions to increase employee referrals.

How to entice potential employees with job descriptions 

Why Cash incentives aren’t  the best 

"Never Lose a Customer Again" Joey’s new book and early access training

Time Stamps

[00:13] Introduction to Joey Coleman

[01:11] Joey’s experiences and achievements in public speaking and traveling worldwide.

[02:05] Joey's social media following remains small despite speaking at a major event.

[03:43] Offer letter as an invitation

[06:52] Introduction to the eight phases of the employee journey

[07:08] The assess phase

[07:31] The accept phase

[07:47] The affirm phase

[07:55] New hires' remorse

[08:33]  Activate phase

(09:59) The acclimate phase

(10:35) The accomplish phase

(11:32) The adopt phase

(12:32) The advocate phase

(13:41) Incentivizing employees and employee referrals.

(14:31) 40% of new hires will not make the 100-day anniversary.

(16:14) Creating a remarkable first-day experience

(16:37)  The high-five tunnel and personalized walk-on music

(20:02) Job descriptions as an enticement

(22:08) Importance of excited colleagues

(23:33) Joey’s upcoming book and early access training

Noteable Quotes

[00:01:14] “I've been very fortunate to have a number of speaking awards along the way. I love being in front of audiences, and thankfully, audiences seem to love having me in front of them. So I feel very blessed that I have the opportunity to travel around the world. I've now given speeches on all seven continents.” [00:01:31]

 [00:04:18] “I understand that depending on the jurisdiction you're in, you are required to state certain things in the offer letter, but that doesn't mean they need to be stated in a boring legalistic way. Instead, what I like to encourage people to think about is the best wedding invitation you ever received.

Have you ever walked into a restaurant, only to be met with indifferent waiters and lackluster service? Or tried to contact a business, only to be left on hold for what feels like an eternity? We've all been there, and it's a frustrating experience that can leave a sour taste in our mouths. But for businesses, it's more than just a frustrating encounter – it's a slow death. Ignoring the customer experience is a surefire way to lose customers and damage your brand's reputation. On the flip side, successful businesses know that treating the customer as king is the secret to their success Are you ready to turn your business into a customer experience powerhouse? Tune in to today's episode of Bella in Your Business: Pet Industry Business Podcast, where I will spill the tea on seven insider tips to improve your customer experience game. Drawing from my own experience, I'll share practical advice on managing client expectations, streamlining communication, and building trust. From clear communication to client-centered onboarding, I'll reveal the keys to success that will take your business to the next level. Don't miss out - listen now and start wowing your customers today!   Let's dive in!

Topics Discussed and Key Points:

Seven Tips for Businesses to improve their customer experience

Simplifying the communication process with clients

Retaining clients and employees by perfecting onboarding methods.

How to cultivate a positive attitude and transparent culture in business.

Strengthening  trust and achieving  success in business

The importance of supporting and empowering staff

Importance of Community

Timestamps:

[01:23] Introduction, customer experience

[02:49] Asking the right questions

[03:57] Let clients know what the next steps are

[05:02] Document everything

[04:00] Manage expectations

[06:51] Streamline communication

[08:19] Back up your staff

[09:47] Moving to solutions

[13:02] This month on the Mastermind

[14:26] Benefits of a supportive community

Notable Quotes:

[00:04:27] “You need to let the clients know what the next step is. By doing this, by managing people's expectations, what you do is they gain trust in you.” [00:04:34]

[00:09:21] “Sometimes it's better to hand it off to the staff and through that, they get to see that you trust them, that you value their opinion, that you realize that they're a valuable member of your team. And all of this is going to help solidify your company culture.” [00:09:38]

[00:09:44] “Always when you have these conflicts, you want to be moving towards solutions, not talking about the problem or playing the blame game or nitpicking who did what.” [00:09:54]

[00:10:35] “You also need to go through situations to provide a beautiful experience for people. That means always moving to solutions. It means backing up your staff. It means setting expectations. It means having streamlined communication. It means letting the buyer know what to expect, and what your process is. It means asking the right questions.” [00:10:57]

[00:11:31] "Onboarding is where a lot of people lose a client. Onboarding either takes too long. There are too many steps. There are too many stops in the sales process. You need to be looking at this from a client-centered focus, not from yours, not from your ego.”[00:11:48]

Links:

Resources

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Sign up for a 20 mins call

Did you love this episode?

If you liked this episode on customer experience, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better. It gets other jumpers just like you into the community. Always remember when life gets down, Always Keep Jumping!

Transcript:

Welcome to another episode of Bella in your business. My name is Bella Vasta.

Have you ever had a negative experience with a company but felt like your voice wasn't being heard? You're not alone. Many companies today are failing because they do not ask for feedback from their customers. This can result in a disconnect between what customers want and what companies are delivering, leading to lost sales and damaged reputations. In today's fast-paced and ever-changing business landscape, it's more important than ever to actively seek out feedback from your customers and take action.In this episode of the Bella in Your Business: Pet Industry Business , I am talking about the importance of asking for feedback from your clients. I will be diving deep into the triggers and insecurities that may hold some business owners back from asking for feedback, and explaining why every pet business owner must embrace feedback as a tool for growth and improvement. You won't want to miss out on the insights, including some of the feedback loop examples and the significance of personalizing the feedback process and actively listening to your clients. So be sure to tune in for much more! :)

Topics Discussed and Key Points:

Feedback is not just about creating positive testimonials

How feedback can help improve services

The fear of negative feedback and how it can be related to personal triggers and insecurities.

Alleviating some of the pressure that comes with feedback

Embracing feedback and constructive criticism

Good girl syndrome, the  desire for validation and approval

Asking for feedback using open-ended questions.

Systematic systematized feedback collection

Importance of feedback loops

The “100 days’ system

The importance of not letting insecurities and ego prevent you from  asking for feedback:

Timestamps:

[00:16] Introduction to today’s show

[01:31] Why is feedback important?

[03:36] Addressing triggers and insecurities

[07:38] Creating feedback loops

[08:50] Examples of feedback loops

[09:39] Listening to clients and  what they have to say

[10:29] Why you should create a structure

Notable Quotes:

[00:01:35] “As a pet business owner, you want to make sure that you're providing the best possible service and experience for your clients, right? The only way to know if you're achieving it is to hear from customers directly. And that's where the feedback comes in.” [00:01:48]

[00:01:48] “Feedback is not just about creating positive testimonials as we talked about, but it's also listening to it for constructive criticism and making changes accordingly. It's a valuable tool for growth and improvement.” [00:02:01]

[00:03:42] “As a business owner, it's natural to want to do your best and provide top-notch service for your clients. Although it's important to remember that no one's perfect and mistakes happen.” [00:03:51]

[00:04:05] “Feedback can be scary, especially if you're worried about receiving negative comments. However, constructive criticism can be a valuable tool for improving your services and growing your business.” [00:04:18]

[00:04:30] “By listening to your customers' feedback and addressing their concerns, you can build trust and loyalty.” [00:04:36]

[00:06:39] “It's not until you grow and evolve that you realize that your business isn't you. And when they're saying something against the business, they're not saying it against you. They're saying it against this entity.” [00:06:50]

[00:07:40] “Creating feedback loops is crucial for the success of any pet business. It's important to have multiple ways to collect feedback, including face-to-face interactions, online reviews, and surveys by providing different options for client customers to share their feedback.”[00:07:56]

[00:11:21] “Don't let your own insecurities in your ego prevent you from asking for feedback because you don't want to see anything negative or you're afraid of being in trouble.” [00:11:31]

Links:

Resources

Podcast: Bella in Your Business: Pet Industry Business Podcast...

Imagine this: You're running a successful business, sales are booming, and life is good. Suddenly, your customers start dropping off like flies, and you can't figure out why. This nightmare scenario can be avoided by tracking your churn rates. Let's dive into why it's crucial for your business's survival.In this episode of the Bella in Your Business: Pet Industry Business Podcast , I discuss the importance of tracking churn rates to gain insight into the health of a business. While emphasizing the need for businesses to be proactive in addressing underlying issues. Do you know retaining existing customers is not only cheaper than acquiring new ones, but it also increases your revenue? So, if you want to make more money and keep your business thriving, buckle up, and let's talk about churn rates.

Topics Discussed and Key Points:

Churn rate and what it means

The importance of knowing your churn rate

Optimization of your business processes using the Mastermind  churn rate template  

Importance of customer and employee experience

the importance of tracking churn rate and how it impacts the business's profitability and growth.

Business scurrying and why it is not good

Predictability typically comes from numbers

Building customer relationships 

Churn rate strategies 

Why you don’t need loans in  a pet sitting and dog walking business

Timestamps:

[00:34] Introduction to the concept of churn rate

[03:25] What is the churn rate?

[04:27] Churn rate template

[05:52] What is in the Mastermind this month?

[06:10] The importance of addressing touch points in business and employee satisfaction

[07:25] Why knowing the churn rate is critical for your business

[09:15] Implementing churn rate strategies

[11:08] Importance of financial and time freedom

[12:16] Next episode: Asking for feedback

Notable Quotes:

[00:03:31] “It's important to know your churn rate because it can give you insight into the health of your business. If you have a high churn rate, it may mean that there are underlying issues that need to be addressed.” [00:03:44]

[00:04:40] “The template allowed them to set meaningful goals and targets for their business, helping them stay focused and on track towards achieving sustainable growth by keeping a close eye on their churn rate and setting proactive measures to improve retention.” [00:04:54]

[00:07:26] “Knowing the churn rate is critical to the success of your business, otherwise, you're just scurrying and you have no idea what's going on. You have no idea when you need to implement anything.” [00:07:37]

[00:08:38] “We continue to build a relationship and let customers know that we're here to support them and to enhance their life, not to give them more problems.” [00:08:49]

[00:09:24] “It is going to be so much easier for you to flex this muscle and to start doing these kinds of business push-ups. We'll call them workouts. Now, when your data is small, it grows larger and larger.” [00:09:38]

[00:10:51] “If we see problems in our business and we try to throw money at it as I'll just pay more and I'll get people I need. Then what happens is you're running a nonprofit or you're running at like a 4% profit margin, which is not okay in a pet sitting in a dog walking business.” [00:11:08]

[00:11:41] “Churn rate is just one of those little tweaks, those buttons that we can adjust in turn to really understand when and where our clients and our employees are dropping off.” [00:11:52]

Links:

Resources

Podcast: Bella in Your Business: Pet Industry Business Podcast

Join Mastermind

Email Bella: [email protected]

Book:  Joey Coleman: Never Lose a Customer Again

Connect with Bella

Website

Facebook

Instagram

YouTube

Did you love this episode?

If you liked this episode, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better.