Are you ready to take your business to new heights of productivity and efficiency? In today's fast-paced world, staying on top of tasks and managing communication can be a daunting challenge. But fear not, because there's a trio of software solutions that can revolutionize the way you run your business: ChatGPT, ClickUp, and Slack. These powerful tools are designed to simplify your workflow, streamline communication, and bring a newfound sense of order to the chaos of systems and processes.

In today’s episode of the Bella in Your Business podcast, I invite you to explore the significance of establishing effective systems and processes within your business. Join me as we delve into three remarkable software tools that can assist you in creating and implementing these essential frameworks. Additionally, I highly recommend joining my Facebook group and participating in a mastermind program specifically designed to leverage the power of AI in business. Consolidating all your team's communications in a single platform is crucial for maintaining order and clarity, avoiding chaos and confusion. It's worth taking a moment to contemplate the benefits of investing in these software tools and the positive impact they can have on your business operations.

 

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Are you tired of sifting through countless resumes and interviewing candidates who just don't seem to fit the bill? Well, you're not alone. Hiring the right candidate is a crucial task that can make or break the success of your business. It goes beyond simply finding someone to show up for an interview; you need individuals who possess the qualities that align with your company's values and goals.

 

In today’s episode of the Bella in Your Business podcast! I will be sharing tips and strategies on finding the ideal candidate and developing an efficient recruitment strategy and the four steps in mastering hiring systems. As someone who has experienced the importance of these aspects firsthand, I can't stress enough how crucial it is to have empathetic, nurturing, detail-oriented, trainable, and pet-loving individuals on your team. I invite all of you to join my hiring group and mastermind community, where we delve deeper into these topics and provide ongoing guidance and advice. It's a great way to connect with like-minded individuals and learn from each other's experiences. 

 

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Are systems and processes the unsung heroes that make or break a business? Think about it for a moment. Just like gears in a well-oiled machine, these unassuming elements play a vital role in the day-to-day operations of any successful venture. They ensure smooth functioning and optimal performance, helping businesses scale, avoiding costly mistakes, and maximizing efficiency. Without them, chaos reigns, opportunities slip away, and growth becomes an uphill battle. Join us as we unveil the secrets behind these powerhouses of business success.

 

Get ready for an exciting episode of the Bella in Your Business podcast! Join me as I take a deep dive into systems and processes in business. Trust me, you don't want to miss out on what's coming up in June. With ChatGPT and other Ai technologies taking the world by storm, it's crucial that your business stays ahead of the game, especially when it comes to hiring. That's why this month, I'll be teaching you how to leverage Ai in your hiring process and take your business to the next level.

 

But wait, there's more! I'm thrilled to announce a pop-up group called "Hiring with AI for Your Pet Business" that I'll be hosting in June. You'll learn all the insider tips and tricks to make the most of A. I in your hiring process. And as a special treat for our podcast listeners, I'm offering a discount of $20! So tune in to this engaging episode and get ready to take your business to new heights. Don't forget to check out my website for more information. Let's make your business thrive!

Are you tired of losing employees within the first 100 days? The constant cycle of recruitment, onboarding, and training can be a never-ending challenge for businesses. Just when you think you've found the perfect candidate, they vanish, leaving you to start the process all over again. It's frustrating, time-consuming, and costly. But fear not! In this podcast episode, we're about to dive deep into the heart of this issue and uncover the secrets to retaining top talent from day one.

Today's episode of Bella in Your Business: Pet Industry Business Podcast, we are thrilled to feature  Joey Coleman on the show. Joey is an award-winning speaker and author specializing in customer and employee retention. With over 20 years of experience, his captivating keynotes and actionable consulting projects empower organizations to enhance customer experiences. Joey's expertise has earned him recognition as a trusted advisor in the field. He is also releasing his latest book, "Never Lose an Employee Again," on June 27, providing valuable insights into fostering solid relationships and turning your employees into advocates.

In our conversation with Joey, we discuss the eight phases of the employee journey and emphasize the importance of each phase. Joey explains that businesses should make the offer letter feel like an invitation to the best place the employee will ever work, rather than a memo from a lawyer. We also highlight the shocking fact that 40% of new hires do not make it to their 100-day anniversary, making it crucial to get the first 100 days right. Joey shares the case study of Jam, which creates a remarkable first-day experience for new employees. If you're interested, Joey is offering a training session for his new book. Attending the training session or purchasing the book could provide valuable insights and strategies for retaining employees.

 

Topics and Keypoints:

Eight phases of the employee journey

How to make an employee feel wanted

Eight Phases of the employee journey 

Creating a positive employee experience and keeping your customers happy

The importance of letting employees know about open positions to increase employee referrals.

How to entice potential employees with job descriptions 

Why Cash incentives aren’t  the best 

"Never Lose a Customer Again" Joey’s new book and early access training

Time Stamps

[00:13] Introduction to Joey Coleman

[01:11] Joey’s experiences and achievements in public speaking and traveling worldwide.

[02:05] Joey's social media following remains small despite speaking at a major event.

[03:43] Offer letter as an invitation

[06:52] Introduction to the eight phases of the employee journey

[07:08] The assess phase

[07:31] The accept phase

[07:47] The affirm phase

[07:55] New hires' remorse

[08:33]  Activate phase

(09:59) The acclimate phase

(10:35) The accomplish phase

(11:32) The adopt phase

(12:32) The advocate phase

(13:41) Incentivizing employees and employee referrals.

(14:31) 40% of new hires will not make the 100-day anniversary.

(16:14) Creating a remarkable first-day experience

(16:37)  The high-five tunnel and personalized walk-on music

(20:02) Job descriptions as an enticement

(22:08) Importance of excited colleagues

(23:33) Joey’s upcoming book and early access training

Noteable Quotes

[00:01:14] “I've been very fortunate to have a number of speaking awards along the way. I love being in front of audiences, and thankfully, audiences seem to love having me in front of them. So I feel very blessed that I have the opportunity to travel around the world. I've now given speeches on all seven continents.” [00:01:31]

 [00:04:18] “I understand that depending on the jurisdiction you're in, you are required to state certain things in the offer letter, but that doesn't mean they need to be stated in a boring legalistic way. Instead, what I like to encourage people to think about is the best wedding invitation you ever rece...

Have you ever walked into a restaurant, only to be met with indifferent waiters and lackluster service? Or tried to contact a business, only to be left on hold for what feels like an eternity? We've all been there, and it's a frustrating experience that can leave a sour taste in our mouths. But for businesses, it's more than just a frustrating encounter – it's a slow death. Ignoring the customer experience is a surefire way to lose customers and damage your brand's reputation. On the flip side, successful businesses know that treating the customer as king is the secret to their success Are you ready to turn your business into a customer experience powerhouse? Tune in to today's episode of Bella in Your Business: Pet Industry Business Podcast, where I will spill the tea on seven insider tips to improve your customer experience game. Drawing from my own experience, I'll share practical advice on managing client expectations, streamlining communication, and building trust. From clear communication to client-centered onboarding, I'll reveal the keys to success that will take your business to the next level. Don't miss out - listen now and start wowing your customers today!   Let's dive in!

Have you ever had a negative experience with a company but felt like your voice wasn't being heard? You're not alone. Many companies today are failing because they do not ask for feedback from their customers. This can result in a disconnect between what customers want and what companies are delivering, leading to lost sales and damaged reputations. In today's fast-paced and ever-changing business landscape, it's more important than ever to actively seek out feedback from your customers and take action.In this episode of the Bella in Your Business: Pet Industry Business , I am talking about the importance of asking for feedback from your clients. I will be diving deep into the triggers and insecurities that may hold some business owners back from asking for feedback, and explaining why every pet business owner must embrace feedback as a tool for growth and improvement. You won't want to miss out on the insights, including some of the feedback loop examples and the significance of personalizing the feedback process and actively listening to your clients. So be sure to tune in for much more! :)

Imagine this: You're running a successful business, sales are booming, and life is good. Suddenly, your customers start dropping off like flies, and you can't figure out why. This nightmare scenario can be avoided by tracking your churn rates. Let's dive into why it's crucial for your business's survival.In this episode of the Bella in Your Business: Pet Industry Business Podcast , I discuss the importance of tracking churn rates to gain insight into the health of a business. While emphasizing the need for businesses to be proactive in addressing underlying issues. Do you know retaining existing customers is not only cheaper than acquiring new ones, but it also increases your revenue? So, if you want to make more money and keep your business thriving, buckle up, and let's talk about churn rates.

Hey, Jumpers! Today's topic is all about numbers and their importance in your business. It may not be the most exciting subject, but hear me out, because it is definitely one of the most critical aspects of running a successful business. Many business owners tend to overlook the significance of numbers in their operations, leading to financial mismanagement and potential losses. In this podcast episode, we'll dive into the numbers you need to know in your business and ensure you're getting them right. Whether you're a small business owner or a CEO of a large corporation, understanding and utilizing the right numbers can help you make better decisions, identify growth opportunities, and increase your bottom line.

In this episode of " Bella in Your Business: Pet Industry Business Podcast," I discuss three pet business trends I see right now that you should be jumping on. As a former pet business owner myself, I can recognize pet business trends such as: Standing in your own power when communicating price increases to clients, and considering virtual consultations as a way to streamline your processes and save time. Lastly, take note of the increasing number of pet walking and sitting companies also offering dog training services.

What pet business trends have you been seeing lately in business? Does anything big stand out to you? Let me know! Also, if you're thinking about numbers in your business, I will be discussing crucial numbers that are essential for every pet business owner to be aware of. Don't forget to tune in to stay updated with the latest developments in the ever-changing landscape of the pet business. Thank you, and I hope you enjoy it!

Social media is a great way to connect with your customers and build trust, but it can also be a huge time-sink. We all know that social media is a big part of our business. It's where people are, and it's where they talk about your business in the most positive ways. That’s why you need to get it right! But how do you start getting results on social media? How do you grow your audience and make more sales? In this episode of the Bella in Your Business: Pet Industry Business Podcast, I will share four things that business owners should stop doing on social media to get better results. Emphasizing the importance of having a strategy for social media highlights, engaging with the audience, including others in posts, and creating evergreen posts. My advice is practical and actionable. These tips are part of the strategies taught in Better Marketing with Bella.