Ben is a member of the LGBTQ+ community and has worked for the same company for 17 years. His manager makes political comments related to LGBTQ+ issues that make him uncomfortable. Previous conversations addressing this have been unsuccessful, and he doesn’t know what to do.  

What is the most effective way to address a manager who creates an unsupportive work environment by sharing political beliefs?

 Tessa shares why it’s best to confront the situation head-on instead of going to upper management. She explains how to use “magic phrases” to keep the conversation going and avoid either party feeling cornered:

-          Is that what you intended?

-          Do you see it differently?

-          Is there something I am missing or don’t understand?

She also recommends being crystal clear in the conversation by explaining what you expect, what you’ve observed, and asking if this was intended.

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