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Better, Stronger, Faster: Integrating Best Practices in a Center of Excellence
Mike Rudolf">Mike Rudolf, COO at Sila Services">Sila Services, and his colleagues knew they needed to form valuable partnerships if they were going to fulfill their vision for growth. So they teamed up with ServiceTitan and private equity to step up their expansion efforts.
But now they had a new problem. How would they efficiently integrate these new best practices in 23 locations? Thus, Sila’s Center of Excellence (CoE) was born. By funneling their subject matter experts through the CoE, Sila is continually evolving to keep up with their incredible growth.
Mike and the CoE’s director, Marisa Samuel, gives us an exclusive peek into how the CoE makes their people and processes better, stronger, and faster by bringing creative champions together.
Join us as we discuss:
- (6:17) Sila Services’ partnerships and rapid two-year growth
- (9:54) Identifying the need for the Center of Excellence
- (18:07) Maintaining the CoE and measuring practical benefits
- (25:07) A business-in-a-business structure for subject matter experts
Check out these resources we mentioned during the podcast:
- Mike Rudolf">Mike Rudolf
- Sila Services">Sila Services
- Pantheon 2023">Pantheon 2023
You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
View all episodes
By ServiceTitan
4.9
8080 ratings
Mike Rudolf">Mike Rudolf, COO at Sila Services">Sila Services, and his colleagues knew they needed to form valuable partnerships if they were going to fulfill their vision for growth. So they teamed up with ServiceTitan and private equity to step up their expansion efforts.
But now they had a new problem. How would they efficiently integrate these new best practices in 23 locations? Thus, Sila’s Center of Excellence (CoE) was born. By funneling their subject matter experts through the CoE, Sila is continually evolving to keep up with their incredible growth.
Mike and the CoE’s director, Marisa Samuel, gives us an exclusive peek into how the CoE makes their people and processes better, stronger, and faster by bringing creative champions together.
Join us as we discuss:
- (6:17) Sila Services’ partnerships and rapid two-year growth
- (9:54) Identifying the need for the Center of Excellence
- (18:07) Maintaining the CoE and measuring practical benefits
- (25:07) A business-in-a-business structure for subject matter experts
Check out these resources we mentioned during the podcast:
- Mike Rudolf">Mike Rudolf
- Sila Services">Sila Services
- Pantheon 2023">Pantheon 2023
You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
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