Bob Browne is the former CEO of the Great Plains Coca Cola Bottling Company and soon to be author of a new book, The Sys-Tao Way, that outlines his application of the Deming Philosophy.

Bob gives a brief history of the Great Plains Coca Cola Bottling Company, his introduction to the Deming Philosophy and experiences incorporating many of the teachings into his organization. Bob states how the Four Pillars are the key to understanding Deming with a special focus on the theory of knowledge and working relationships.

He describes the difficulty of letting go of his own established paradigms while incorporating the the teachings of W. Edwards Deming - it required constancy of purpose and faith that this was a better way. Bob also shares thoughts on where a CEO or change agent starts and he discusses organizational change and adoption of these ideas

The Twitter account specifically for the Deming Institute podcasts is @DemingPodcast.