In this What’s Next with Aki Anastasiou interview, Boitumelo Mothoagae discusses how Liberty automates its claims process.

Mothoagae is the Divisional Executive for Claims Management for Liberty Group South Africa and has worked with the company for over a decade.

Her extensive experience and knowledge position her as a top expert in the insurance industry.

Mothoagae begins the interview by explaining how she started working in claims management and what her role at Liberty entails.

She outlines how Liberty automates its claims and how this has transformed the claims management processes – noting the drastic increase in speed and accuracy compared to the system that was used five years ago.

Mothoagae then expands on this by detailing what sets Liberty’s automation apart from its competitors and how this can be seen in the company’s excellent claims statistics.

She concludes the interview by sharing the future improves Liberty plans to make to its claims process.