In this episode of What’s Next, Aki Anastasiou speaks with Rashid Tar-Mahomed, Managing Executive for Products and Services within the Consumer Business Unit at Vodacom South Africa. Rashid explains how Vodacom has transformed its postpaid portfolio by simplifying its plans from ten to four, making it easier for customers to choose the right option while providing greater value in a challenging economy. The new RED Core plans now include lifestyle benefits such as funeral cover, device insurance, and entertainment subscriptions.

By integrating connectivity, financial services, and entertainment, Vodacom aims to deliver a seamless digital experience that meets the customer's changing lifestyle needs. He shares how ongoing customer feedback and international trends guide Vodacom’s innovations as the company continues to simplify, innovate, and lead South Africa’s digital transformation.

In this episode, we sit down with Richard Simpson, Managing Director at Celerity, to uncover the fascinating journey from civil engineering to pioneering global business messaging. Richard shares how a simple need to send weather updates in 1999 sparked the creation of BulkSMS, a platform that has since transformed how businesses communicate. From humble beginnings to becoming a trusted global solution, Richard explains how SMS remains one of the most reliable and effective communication tools today.

We also explore the evolution of Celerity, the parent brand behind BulkSMS, and its latest innovation: Kero, a rich business messaging platform that takes customer engagement beyond text. Richard explains how new technologies like RCS are shaping the future of communication, why SMS is still far from “dead,” and how Celerity continues to stay ahead with secure, scalable, and innovative messaging solutions.

In this insightful conversation, Hennie Human, Managing Partner of EY's Africa Consulting Business, shares valuable lessons from his 25-year career working across diverse industries. He emphasizes the importance of purpose-driven projects, understanding industry context, and fostering true collaboration with clients to create impactful solutions.

Hennie also explores the challenges and opportunities businesses face in 2025, from cybersecurity and the talent gap to the rise of AI, automation, and cloud-native platforms. He explains how EY helps organizations embrace digital transformation, avoid common pitfalls, and unlock real value by keeping people, processes, and technology aligned for the future.

In this episode of What's Next with Aki Anastasiou, we speak with Romulen Pillay, Managing Director of Philips Southern Africa, about the latest findings from Philips’ global Future Health Index report. Now in its 10th year, the study surveyed 16,000 patients and 2,000 healthcare professionals across 16 countries, including South Africa, to explore how AI is transforming healthcare delivery. Romulen shares how artificial intelligence is already helping to address South Africa’s healthcare challenges—from staff shortages to improving diagnostic accuracy and patient care.

He also discusses the growing optimism among South African healthcare professionals about AI adoption and the need to bridge the “trust gap” between patients and technology. Romulen highlights how AI can reduce administrative burdens, improve waiting times, and ultimately allow doctors to spend more meaningful time with patients. The conversation also explores the importance of collaboration, preventative care, and responsible data use to ensure that AI adoption remains human-centric and beneficial for both healthcare providers and patients.

In this episode of What’s Next, Aki Anastasiou speaks with Muzzafar Nagvadari, Executive Head: Merchant Solutions Sales and Service SA at Standard Bank Group, about how digital payments are transforming South Africa’s business landscape. Muzzafar explains how the rapid rise of contactless, mobile, and e-commerce transactions is changing the way merchants operate and how businesses can adapt to meet evolving customer expectations. He also discusses the growing demand for unified commerce systems that bring together in-store, online, and mobile payments for greater efficiency and insight.

Muzzafar introduces SimplyBLU, Standard Bank’s smart payment and business management platform designed to simplify and streamline operations for SMEs. By integrating payment acceptance, inventory tracking, invoicing, and real-time analytics, SimplyBLU enables businesses to make data-driven decisions, improve customer experience, and scale effectively. He also shares advice for SMEs on managing costs, enhancing security, and embracing innovation to stay competitive in the digital economy.

In this episode of What's Next, Aki Anastasiou sits down with Michael Otten, CEO of Oneplan, to explore how the company has transformed the South African insurance landscape over the past 15 years. Michael shares insights into Oneplan’s journey from its early days as a traditional short-term insurer to becoming an innovator in health, pet, gap, and motor insurance. He discusses the unique challenges of serving South African consumers and how technology, from digitization to AI, is reshaping the way insurance products are delivered and experienced.

The conversation also dives into Oneplan’s differentiators, such as real-time access to insurance funds via prepaid cards and their customer-first approach that simplifies complex processes. Michael highlights the growing demand in health and pet insurance, the importance of gap cover, and how bundling products creates greater value for clients. Looking ahead, he shares his perspective on future trends, including the evolving role of AI in training, customer engagement, and product innovation, while keeping the human element at the heart of service delivery.

Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised financial services providers FSP43627 and FSP43628. Oneplan is not a benefit option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited a licensed insurer and an authorised FSP(17703).

In this episode of What's Next, we welcome back Frikkie van Loggerenberg, Head of Investment Strategy and CEO of IFSA. He shares valuable insights into the most common questions clients ask financial advisors, with a strong focus on wills, estate planning, and understanding the true costs involved in winding up an estate. Frikkie highlights why these fundamentals are at the core of sound financial planning and how they connect directly to securing your legacy.

The discussion also explores common mistakes people make when relying on DIY solutions or AI for estate planning, and why professional guidance is crucial for peace of mind. Frikkie explains IFSA’s client-first approach, emphasizing planning before products, face-to-face relationships, and ongoing support — including managing estates after clients pass on. Whether your estate is large or small, this conversation underlines why it’s never too early to plan properly.

In this episode of What's Next, we welcome Dion Govender, Managing Director of IS³, to discuss the upcoming IS³ X-Change 2025 conference. Taking place on 28–29 October in Cape Town, this premier event showcases future-ready industrial automation insights and solutions tailored for Africa. Powered by global expertise and enriched with local knowledge, X-Change 2025 promises to deliver measurable value for every stakeholder.

We explore IS³’s role as the exclusive AVEVA Select Partner in sub-Saharan Africa, the challenges facing industrial businesses in 2025, and how digital transformation, AI, and cloud-driven solutions are reshaping industries. Dion also highlights what makes this year’s X-Change different, from customer success stories to fresh formats and international participation, making it the must-attend event for organizations looking to stay competitive and unlock real value.

Registration discount codes:

- 1 Exhibitor: Exh1MBL50

- 2 Exhibitors: Exh2MBL50

- Delegate: DelMBL50\\

Sign up here: https://evolve.eventoptions.co.za/register/is%C2%B3x-change2025/details?utm_source=MyBroadband&utm_medium=Interview&utm_term=September+2025

In this episode, we dive into the role of PayInc. (formerly BankservAfrica) at the heart of South Africa’s payments ecosystem. With 53 years of experience, PayInc. has been instrumental in building and maintaining the country’s payment infrastructure. Today, it processes nearly 400 million transactions a month, ensuring that payments are secure, reliable, and always on. From card swipes to instant transfers, their systems quietly power the economy while supporting financial inclusion for millions.

We also explore the evolution of payments over the past five decades, the technology behind high-availability systems, and how PayInc. is modernizing through cloud, microservices, and AI-driven innovation. With a focus on resilience and scalability, their work keeps South Africa’s financial systems running 24/7, even during peak times like paydays and Black Friday.

In this episode, we sit down with Ashif Black, Country Representative of InDrive South Africa, to explore how the company is reshaping the ride-hailing industry with fairness, transparency, and freedom of choice. Ashif shares the story of InDrive’s origins, how its unique negotiation model empowers both drivers and passengers, and why low commissions and fair pricing are central to its mission. He also highlights the platform’s expansion across South African cities and the value it brings to communities through affordable, accessible, and transparent mobility.

The conversation also touches on safety, global presence, and innovation, with Ashif explaining how InDrive ensures driver and passenger protection, leverages insights from its operations in over 800 cities worldwide, and adapts technology to local needs. Beyond rides, InDrive is expanding into courier, delivery, and intercity services, while creating new opportunities for youth and drivers in South Africa.