The age of hiring is over. If you’re still trying to find the best person for the job, you’re using an outdated, broken strategy for filling roles in your organization. I’ll tell you what you should be doing instead. Plus, the 5 beliefs of better bosses. We have an exciting opportunity for you now, on Boss Better Now.

In our ongoing battle against burnout, we may need to get better at positive reappraisal. I’ll tell you what that is and why it matters. Plus, laws are being passed that make it illegal to text your employees after hours. Is that a good thing? We’re diving in now on Boss Better Now.

At a time when finding and keeping employees is harder than ever before, more and more teams are gritting their teeth and putting up with toxic team members, rather than firing them. Is that a good idea? And how do you deal with the toxic behavior when you can’t ultimately show them the door? Plus, it’s time to stop repeating a popular leadership mantra that is wrong. It’s all ahead now on Boss Better Now.

Have you seen those signs in local businesses asking customers to please be kind to employees? It turns out, they’re not working. Today we’re talking about what bosses must do to support and protect teams from a steady onslaught of difficult customer behavior. Plus, I’ll give you a BossScript to help you get more detail and more insight during employee conversations. I demand to talk to your manager right now, on Boss Better Now.

Uh-Oh, you and a member of your team just had words. Things got tense. What now? Can your relationship be fixed? And could the whole thing have been prevented in the first place? Plus, a listener asks for help with an employee who is doing the minimum with retirement just over the horizon. Let’s get after it now, on Boss Better Now.

There are a handful of meetings and events that the best bosses place on their calendar each year. Are they on yours? Plus, I share a simple 3 question exercise that draws out your teams’ ideas, opinions, and perspective, in a way that’s fast, fun, and low-risk. It’s coming up now, on Boss Better Now.

Today we’re talking about after hours emails, vacation hostility, and why words like “timely” and “emergency” might be creating stress or confusion for your team. Let’s get into it now, on Boss Better Now.

Ever wonder why you get self-reviews back from employees with marks higher than you’d give them? There’s a scientific reason why everyone thinks they’re above average. Plus, as a leader, how do you address reports or complaints about things you didn’t witness? We’re diving in now, on Boss Better Now.

There’s something your team should do twice a year, no matter what, that produces benefits all year long. Plus, I share a personal story that reminds us why it’s so important for bosses to earn trust and build relationships. That’s what’s happening now, on Boss Better Now.

If you want to accomplish something in the year ahead, I’ll tell you why goal setting ISN’T the way to get there. Plus, how to respond to staff complaints about pay, benefits, and what they could get elsewhere. Let’s get after it now, on Boss Better Now.