Episode Overview
Dr. Jessica Hott shares her journey from hospital-employed surgeon and medical director to private practice founder after uncovering systemic billing and coding failures that prevented physicians from receiving credit for the care they were already providing.
Her investigation revealed a critical truth: physician burnout is often not caused by workload alone — but by invisible, uncompensated work embedded within healthcare systems.
Key Topics Discussed
The Productivity Paradox
Physicians working harder while appearing less productiveEMR reports failing to capture real clinical workAdministrative decisions driven by flawed dataThe Billing Education Gap
Minimal training in billing and coding during residencyGenerational transfer of incorrect practicesWhy physicians must understand the business of medicineGlobal OB Care Misconceptions
What global care actually includesCommon services physicians unknowingly provide for freeHow small documentation changes dramatically affect reimbursementPost-Operative Visit Pitfalls
How EMR labeling influences coder behaviorWhen post-op visits become separately billable careNew diagnoses vs. surgical global periodsCoding Strategy That Changed Everything
Diagnosis alignment with proceduresReal-world ureteral lysis coding exampleWorking effectively with coders and billing teamsModifier 22 & Surgical Complexity
Documenting increased time, risk, and technical difficultyWhen complex cases justify additional RVUsWhy many systems fail to recognize complexityWhy Health Systems Don’t Fix This
Surgical departments already subsidize hospitalsAdministrative focus on loss centers instead of optimizationMisaligned incentives inside healthcare financeThe Hidden Cost of Physician Turnover
Recruitment and onboarding expensesBudget silos masking true institutional lossesThe financial impact of losing experienced surgeonsThe Turning Point: Leaving Employment
Moral injury vs burnoutStress vs passion: control as the defining differenceChoosing private practice ownershipBuilding a Physician-Designed Practice
Renovating a new surgical facilityCreating efficiency systems and patient education workflowsAttracting mission-aligned team membersKey Takeaways
Physicians often underbill because they were never taught otherwise.Productivity data may not reflect true clinical value.Knowledge of coding is a form of physician empowerment.Administrative systems rarely reward initiative without structural change.Ownership restores agency, control, and professional fulfillment.Actionable Insights for Physicians
Audit what services fall outside global billing.Review how visits are labeled in your EMR.Learn modifier usage and complexity documentation.Partner actively with coders instead of delegating blindly.Understand the financial model of your practice environment.Memorable Quote Themes
“You’re not underproducing — your work isn’t being counted.”“Burnout often starts when value and recognition disconnect.”“Stress is when you can’t fix the problem. Passion is when you can.”Ideal Audience
Employed physicians questioning productivity metricsSurgeons considering private practicePhysician leaders and medical directorsDoctors interested in financial literacy and practice ownership