BRAVE COMMERCE

PepsiCo's Shyam Venugopal, Senior Vice President, Global Media and Commercial Capabilities and Emily Frankel, Head of eCommerce Marketing joins the show this week to talk about how their teams are collaborating to get ahead of the evolving digital media landscape.

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DICK'S Sporting Goods CEO and President Lauren Hobart talks about transforming the brick and mortar experience for an omni-channel future. She shares why local distribution gives the retailer a competitive edge, especially as curb side pick up becomes a bigger portion of the business, and why it's important to think beyond aisles and shelves to entice consumers to visit. Additionally, Lauren talks about her years of experience in the CPG industry.

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Director of eCommerce at Simple Mills Todd Hassenfelt discusses the importance of shifting your org's mindset towards customer satisfaction and testing & learning to help your brand react faster. He also advises how to move from operationalize eComm org-wide by simplifying and translating eComm objectives into easily understandable principles.

Knocking down the silos between departments and providing ways for teams to win are among Todd's suggestions for driving eComm integration. Lastly, he emphasizes the key values in a successful eComm leader: curious, humble and patient. 

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Reckitt's GM of US Nutrition Amardeep Kahlon talks about how the CPG industry has changed over the last year, his thoughts on which consumers behaviors are here to stay and how businesses will adapt to better fulfill consumer needs. The group also discusses creative bravery and how innovations in click-and-collect and frictionless payments are making it easier for commerce to become much more than 'eCommerce'. 

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CMO of Heineken USA Jonnie Cahill discusses the importance of maintaining consistent brand values and messaging during times of change. He also talks about the recent blurring of lines between CPG categories, and how your brand can take advantage of this liberating power to become more consumer centric. Lastly, Jonnie advises how to use positioning, content and tone of voice in eCommerce to communicate why your brand deserves its premium price point. 

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Malena Higuera, GM at Urban Decay (previously GM at L'Oreal) discusses how the beauty industry adapted it's traditional in-store strategies for digital. She also speaks to how Urban Decay conveys a strong brand identity of inclusion and individuality, using their own field team as the center of their marketing strategies. Malena advises on how to use DTC eBoutiques as an educational destination for your consumers to drive conversion on retailer websites. 

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CMO of Walgreen's Boots Alliance Krisof Neirynck discusses how his company has kept up with massive change and expansion by keeping their clarity of purpose as a healthcare provider. He gives advice on how to navigate a brand portfolio that pleases your customers and is respectful to brands. Krisof also helps to clarify the line between privacy and personalization as a retailer. Lastly, he closes with a powerful story of bravery in fighting racism as a train guard in Europe. 

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CMO of Petco Tariq Hassan discusses Petco's recent emphasis on being a health and wellness provider for pets as it serves more consumers entering the category during the pandemic. He also discusses how Petco capitalized on other retailers' out-of-stock issues, and adjusted their strategies to meet the growing demand for pet care. Lastly, he describes how Petco is using data to develop more personalized consumer experiences and enter the retail media space. 

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Walmart's Whitney Cooper, Director of  Omnichannel Transformation and Acceleration, discusses building connection and efficiency between all teams across a large company, from media advertising to Walmart Connect, to better the relationship with customers and suppliers. She offers advice on how suppliers can form strong with Walmart, and how they too can unify their teams to be a more successful supplier. Lastly, she dives deep on Walmart's data strategy -- how they company is using it to create new, valuable solutions for customers, advertisers and SMB businesses through data. 

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Dress for Success Chief Program Officer Jeanette Duffy joins a special live show with BRAVE COMMERCE hosts Rachel and Sarah for International Women's Day. The episode celebrates the brave and talented women in eCommerce and marketing while shining a light on their successes and discussing the challenges that many women still face today at work. Hear questions from the audience including commentary from Diana Haussling, Vice President at Colgate-Palmolive, Yin Woon Rani, CEO of MilkPEP, and Priya Shenoy, Head of Marketing Growth Strategy at Nestlé Waters. 

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