Mikkel Michelsen takes us into the world of UX design for mission critical systems (including the F-35), where users’ lives are quite literally in the hands of the designer.

Highlights include:

⭐ Did you get to fly in an F-35?

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Who is Mikkel Michelsen?

Mikkel is a Product Manager and Lead UX Designer at Systime Solutions, a division of Gyldendal, Scandinavia’s largest publisher. 

Before Systime, Mikkel was the Chief UX Designer at Danske Bank, the largest bank in Denmark. He has also held other senior design roles, such as the Head of UX at WhiteAway Group, and Lead UX Designer at eBay Scandinavia. 

But, it was Mikkel’s work at Systematic, a provider of mission critical technology solutions, that really caught my attention. During nearly 8 years there, Mikkel designed some of the critical systems within the F-35 fighter jet, as well as other defence and healthcare experiences.

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Find Mikkel here:

Website: https://nielsmikkel.com/

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YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.

Highlights include:

⭐ What is domestic violence and how does it show up?

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Who is Eva PenzeyMoog?

Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.

Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency. 

Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.

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Find Eva here:

LinkedIn: https://www.linkedin.com/in/evapenzeymoog/

Design for Safety:

The Inclusive Safety Project: 

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.

Highlights include:

⭐ Are jobs in UX and other ares of HCD bullshit jobs?

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Who is Amy Santee?

Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better. 

Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.

Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher. 

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Find Amy here:

LinkedIn: https://www.linkedin.com/in/amysantee/

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Dan Balcauski makes product positioning and pricing easy to understand, and shares techniques for uncovering what customers value and are willing to pay for. 

Highlights include:

⭐ What is product positioning and why does it matter?

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Who is Dan Balcauski?

Dan is the Founder and Principal Consultant of Product Tranquility, where he helps high-volume B2B SaaS CEO’s to dispel the pricing and packaging illusions that prevent new products from growing to their potential.

A reformed software engineer, that went on to earn an MBA from Northwestern University’s Kellogg School of Management, and become a Head of Product, Dan knows a thing or two about what it takes to create products that serve users and deliver on business objectives.

Dan’s product leadership experience has included time as the Product Strategy Principal at SolarWinds, a cloud platform for DevOps. Dan was also the Head of Product at LawnStarter, an Austin Texas based platform that connects consumers to lawn service professionals.

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Find Dan here:

LinkedIn: https://bit.ly/B11vgD

Understanding the Jobs to be Done by Bob Moesta:

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.

Highlights include:

- Do we still need insiders to call out uninclusive behaviour? 

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Who is Ruth Brown?

Ruth is currently a Senior Design Strategist at ANZ, Aotearoa New Zealand’s largest bank. The bank is so large that it employs a fifth of all people who work in finance and holds roughly a third of the country’s home loans on its books.

Before joining ANZ, Ruth was the General Manager of Design Research at Xero, makers of beautiful online accounting software, and arguably New Zealand’s most successful product company, with nearly 3 million subscribers and revenues of over $600M US.

Ruth also invested 8 years at Trade Me, New Zealand’s equivalent of eBay, where she was the Head of User Experience, and later the Head of People Research.

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Find Ruth here:

LinkedIn: https://bit.ly/B11vgD

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Indi Young challenges us to unlock the potential of the problem space, to be business-wise when engaging with stakeholders, and to listen deeply to learn peoples’ purposes.

Highlights include:

- Why are we so obsessed with solutions in software?

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Who is Indi Young?

Indi is an independent qualitative data scientist, problem space researcher, coach and consultant. She’s also a globally recognised leader in inclusive product strategy and author, and if you’ve used opportunity maps and mental model diagrams - you can thank Indi.

Her books, Practical Empathy and Mental Models, have helped design and product people around the world to create more human-centred experiences and to understand - in practical terms - what it means to put people before technology.

Before becoming an independent consultant, Indi was a founding partner of Adaptive Path, one of North America’s most well known user experience agencies.

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Find Indi here:

LinkedIn: https://www.linkedin.com/in/indiyoung/

Indi’s books:

📙 Practical Empathy - For Collaboration and Creativity in Your Work:

📗 Mental Models - Aligning Design Strategy with Human Behaviour:

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.

Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.

Highlights include:

⭐ What are some harmful IA decisions that we're making?

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Who is Lisa Maria Marquis?

Lisa is the Principal of The Future is Like Pie, an independent Information Architecture and Content Strategy consultancy that’s on a mission to make it easier for people to find, understand, and act on information on the web.

Through her consultancy, Lisa regularly works with well-known agencies, such as Happy Cog and Brain Traffic. She also works directly with organisations such as Autodesk, the University of California, and Egghead.io.

Lisa is also the author of Everyday Information Architecture, an amazing book that shows you how to leverage the principles and practices of IA, and the Managing Editor of A Book Apart, a highly respected publisher of books for designers, developers and content creators.

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Find Lisa here:

LinkedIn: https://www.linkedin.com/in/redsesame/

Lisa’s book:

Everyday Information Architecture:

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Jane Austin speaks openly about the twists and turns of her journey from designer to executive-level design leader, and reminds us that it’s okay to be both vulnerable and assertive. 

Highlights include:

- How do you help people to be more comfortable with being wrong?

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Who is Jane Austin?

Jane is the Chief Experience Officer at Digitas UK, where she’s been charged with creating best-in-class connected experiences for the agency’s clients.

Before Digitas, Jane was the Chief Design Officer for Flo Health, the company behind one of the world’s most popular apps for helping women to take control of menstruation. 

From late 2018 to late 2020, Jane was the Director of Product Design at Babylon Health, where she led a global team of 100 talented designers, researchers, content specialists, product and operations people.

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Find Jane here:

LinkedIn: https://www.linkedin.com/in/msjaneaustin/

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Dan Brown dives into the world of creative and collaborative mindsets, the importance of self-reflection in UX, and why we shouldn’t be too rigid in our design process.

Highlights include:

- Which battles need to be fought in design and which don’t?

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Who is Dan Brown?

Dan is the Co-Founder and Principal of EightShapes, a user experience consultancy based in the Washington DC area, whose clients have included large enterprises like Capital One, 3M, and Sprint, as well as tech giants such as Google, eBay and Cisco.

Dan is the creator of “Surviving Design Projects”, a game that helps teams to improve their conflict management skills, as well as the incredibly useful “Information Architecture Lenses”, a deck of cards that helps designers to interrogate their IA in different ways. 

He is also the author of three books (1) Communicating Design (2) Designing Together, and (3) Practical Design Discovery, all of which are widely considered to be essential reading for UX designers looking to communicate, collaborate and practice design more effectively.

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Find Dan here:

LinkedIn: https://www.linkedin.com/in/danmbrown/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/