Breaking Banks

For this episode of Breaking Banks, Brett King and long time contributor Alex Jiménez are joined by Lee Wetherington and Benjamin Metz of Jack Henry Digital. They dive into the evolution of digital banking and discuss how Jack Henry Digital has helped community financial institutions stay competitive in this rapidly changing landscape. Join us to hear where customer expectations are headed and what steps financial institutions will need to take in order to meet the growing demand in digital advancement.

TOPICS DISCUSSED:

[1:00] Brett King and Alex Jimenez talk about current events and the future of banking after COVID-19.

[6:58] Ben Metz discusses the importance of community financial institutions and the vitality of remaining competitive. 

[9:51] Brett King asks the guests about the human factor of banking versus the digital aspect.

[14:10] Extractable has seen a huge spike in customers logging into digital banking during the COVID-19 pandemic.

[15:15] Jack Henry & Associates have designed a first of its kind conversational channel feature for Banno digital banking. 

[17:30] Community financial institutions are working diligently to remotely service both customers and employees.

[21:41] Jack Henry Digital worked with Simmons Bank to roll out a successful digital-first experience. 

[35:03] The guests talk data and segmentation.

[41:00] What conversation relating to digital banking should be taking place right now in the boardrooms of financial institutions?

[49:00] Jack Henry is seeing an increase in digital spend by financial institutions.

HOSTS:

Brett King

Alex Jimenez

GUESTS:

Lee Wetherington

Benjamin Metz

RESOURCES MENTIONED:

Jack Henry Banking- https://www.jackhenry.com/

Extractable- https://www.extractable.com/

Simmons Bank- https://simmonsbank.com/

Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about.

FULL TRANSCRIPTION

HOSTS: Brett King Alex Jimenez

GUESTS: Lee Wetherington Benjamin Metz

[Intro]

Financial technology or fintech is one of the fastest growing industries in the world today with New York, London, Tel Aviv, Edinburgh, Singapore, Moscow, and other major cities all buy in for a piece of the action. Welcome to Breaking Banks. The first dedicated radio show that focuses on how this new boom is changing everything from the way we bank to the very concept of money itself. Now here’s your host, Brett King. 
Brett King: Welcome to Breaking Banks. We are live from New York city and around the country today with the number one global fintech radio show and podcast. I’m really glad that you guys could join us this week. I am of course I’m your host, Brett King. And joining me to cohost today is Alex Jimenez, chief strategy officer at extractable and longtime fintech mafia pal, Alex, welcome to the show.
Alex Jimenez: Thanks for having me. It’s been many years coming. 
Brett King: Yeah, it has. So actually we’re just about to come into ourSeventh year, right? Cause May is the anniversary. I have to check on that what the anniversary date is, but we probably need to do a birthday anniversary show. That’ll be fun. So Alex,

For this live episode of Breaking Banks Brett King and long time contributor David Gerbino are joined by Elizabeth Robins and John Best of Best Innovation Group (BIG) to analyze the current state of affairs for the financial sector.

For this episode of Breaking Banks, Brett King and long time contributor Alex Jiménez are joined by Lee Wetherington and Benjamin Metz of Jack Henry Digital.

In honor of Earth Day, Jason Henrichs explores climate risk and the potential for disruption to financial structures with the very passionate and knowledgeable Jacqueline Jackson Senior Account Director, Corporate Business at Trucost, part of S&P Global.

BREAKING BANKS - EPISODE 332: Navigating the crisis

In this week’s special edition we get up close with the CEOs of Varo and Moven on the collaboration. Then Greg Palmer and Brett King interview ex White House staffer Adrienne Harris on what life is like in the West Wing during a crisis like COVID-19.

TOPICS DISCUSSED:

[2:15] Marek Forysiak addresses Moven’s decision to start focusing exclusively on enterprise.

[4:05] Colin Walsh started Varo with the belief that Americans need a better bank.

[12:25] Adrienne Harris shares her views on how the fintech industry will perform during the economic downturn.

[17:10] Greg Palmer looks to fintechs to prove that they can walk the walk and put customer needs first during and after the COVID-19 crisis.

[18:30] How can fintechs help deliver money more quickly to those who need it most?

[20:00] We need cleaner, better data.

[26:05] Brett King speaks to Greg Palmer about what the fintech community is doing to help out during the COVID-19 pandemic.

[29:50] Adrienne Harris describes what it’s like in the White House in the times of disaster.

[35:00]  How much of the government response is a pre-planned workflow versus in the moment?

[36:35] We discover Greg Palmer was a part of the Model UN in high school.

[41:55] Adrienne Harris talks about the work she’s currently doing.

[44:55] How did the 2008 crisis compare us for the COVID-19 crisis?

GUESTS:

Adrienne Harris

Colin Walsh

Marek Forysiak 

RESOURCES MENTIONED:

Varo- https://www.varomoney.com/

Moven- movenenterprise.com

Obama Administration

Gates Foundation- www.gatesfoundation.org

Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about.

FULL SHOW TRANSCRIPTION

Brett King: (00:04)Welcome to Breaking Banks. Now, this is a special edition of Breaking Banks. Coming up in the show we have Adrienne Harris, who as many of you guys will know, was an adviser to the Obama administration, a special advisor to the President on banking. And we’re going to get into how she would be responding to the coronavirus crisis, if she was still in the White House today, and how they would go about gaming that and dealing with that crisis. It’s a really interesting discussion coming up.

Brett King: (00:34)But before that, I wanted to bring a couple of friends onto the show. As you guys have seen, we’ve had some changes in with the Moven team as well. So we’ve got Marek Forysiak joining us, who’s the CEO of Moven. Marek, welcome back to the show.

Marek Forysiak: (

In this week’s special edition we get up close with the CEOs of Varo and Moven on the collaboration. Then Greg Palmer and Brett King interview ex White House staffer Adrienne Harris on what life is like in the West Wing during a crisis like COVID-19.

Crowd favorites Brian Roemmelle and Robert Scoble are back this week to talk about how tech is being utilized to help us through the coronavirus shut-in, and which technologies are likely to become long term influences as some behaviors stick around beyond recovery. From zoom to VR, what tech is keeping you sane and working?

SPECIAL EPISODE: Asia`s Response to the Pandemic

Brett King and Jason Henrichs focus on the swift response of Asian countries to this Pandemic and the lessons the global community can learn from it. Plus the fintech response and the digital implications.

TOPICS DISCUSSED:

[4:00] Matt Dooley discusses obstacles from the past that have prepared Hong Kong for the COVID-19 outbreak.

[4:40] Brett King remembers the impact that the SARS outbreak had on Hong Kong while he resided there in 2003.

[5:23] Hong Kong uses temperature checks, thermal imaging, and extreme disinfecting to practice discipline in order to prevent the spread of viruses.

[9:36] Jason Henrichs asks the guests at what moment did they realize COVID-19 was something out of the normal.

[11:08] Simon Loong explains the abrupt stop society faced when the COVID-19 pandemic reached Hong Kong.

[11:19] Hong Kong banks had challenges getting employees back to productivity due to technology issues.

[14:20] Jessica Lam outlines what measures WeLab took to reach and accommodate customers as well as employees.

[19:19] How are bank digital customer behaviours changing around the world?

[22:22] Jessica Lam describes the Hong Kong government’s commitment to being forward thinking in technology and banking, and the vital steps taken in order to future proof themselves.

[25:20] Will banks start investing more funds in solutions that humanize their products and services?

[30:25] The guests discuss an isky research white paper from Mark Donahue.

[32:40] In the current COVID-19 crisis, are banks overloading their customers with bloated communication?

[33:25] Brett King asks how banks are approaching digital transformation and responding to the customer’s needs for digital engagement.

[36:45] Jason Henrichs asks Jessica Lam how WeLab Bank’s mindset has changed from the 120 days prior to the COVID-19 outbreak versus today’s approach.

[41:20] How important is it for an organization to mentally prepare it’s staff for the complications and difficulties of working from home?

[48:00] With consumers changing behaviors rapidly, will these habits stick once social distancing mandates are lifted?

[50:50] China is starting to see an uptick in people going back to the office and resuming normal daily routines.

[52:00] Simon Loong gives an update on WeLab and WeLab Bank as well as what the future holds for the organization.

 

GUESTS:

Matt Dooley

Simon Loong

Jessica Lam

Ben Quinlan

 

RESOURCES MENTIONED:

Alipay

WeChat Pay

WeLab

Webank

zoom

Iskyresearch

@Mark_BankingCX

Ant Bank

Luck and Coffee

Starbucks

Food Panda

Uber Eats

Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about.

FULL SHOW TRANSCRIPTION

Brett King and Jason Henrichs focus on the swift response of Asian countries to this Pandemic and the lessons the global community can learn from it. Plus the fintech response and the digital implications.