What happens when you blend empathy, strategy, and a deep understanding of human behavior in a corporate setting? Meet Claude Silver, CHRO and 'Chief Heart Officer' at VaynerMedia, whose unique career journey - from the dot-com boom to founding an outdoor adventure surfing company and strategic agency roles - has shaped her into a leader dedicated to building a compassionate company culture.

In the conversation with host Bill Banham, Claude takes us through her early experiences, her innate passion for coaching, and how she became a pivotal force at VaynerMedia, infusing the agency with empathy and human connection.

Claude is an emotional optimist, coach, manager, and mentor. As the first-ever Chief Heart Officer at VaynerMedia, she is in touch with the heartbeat of every single person in the company. Her role is to infuse the Agency with Empathy. 

Questions for Claude include: 

• Can you share the journey that led you to become the first-ever Chief Heart Officer at VaynerMedia?
• Why try to create the "kindest and most compassionate company"? 
• How can we spot and tackle toxic employees?
• You say that culture is three-dimensional and alive. Can you elaborate on what this means and how you cultivate this vibrant culture at VaynerMedia?
• What advice would you give to companies looking to create a role similar to the Chief Heart Officer?

We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.

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