The name Jane Cay is synonymous with trailblazing success. The mum of three is the founder of Birdsnest, the little Cooma shop which has turned into a digital commerce giant, turning over $25 million a year. With nearly 150 staff, the accolades have rolled in. Jane has been named number one in the Top 50 people in E-Commerce, and Birdsnest has been named the fourth best place to work in Australia. The business also now boasts nine in-house brands. All this, while raising her kids alongside husband Oli, on their Merino property 65-kilometres outside

Cooma. Yet on March 16, 2020, everything was tumbling down. It’s a day seared into Jane’s memory as one where the store was receiving more packages returned than what they were sending out. Listen to hear her story.

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