Business Essentials

In early July 2020 the Woolworths Group was fined $1M for significantly breaching spam laws. The highest amount ever issued by the Australian Communications and Media Authority or ACMA. A strong, public rebuke was also given by the ACMA Chair, Nerida O’Loughlin, calling the scale and prolonged nature of the non-compliance, inexcusable. It’s not a cautionary tale for enterprise companies alone, but a warning for businesses of all sizes. The ACMA receives thousands of spam complaints each year from consumers, which they report directly to the offending businesses. Ignoring the spam laws, and ACMA warnings, is clearly done at the peril of each business.

References

Information on the spam act, compliance or to make complaint about spam:
Australian Communications and Media Authority

Information on privacy and freedom of information:
Office of the Australian Information Commissioner

 

Business Essentials Daily is produced by:

SoundCartel
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+61 3 9882 8333

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Why settle for okay, when excellent is so much better for your business? Why, indeed? 'Why' is just one of Darrell Hardidge's ten commandments of customer service.

Darrell, CEO of Saguity, has been advising Australia's leading businesses on delivering high-quality customer service for years, and he knows better than most how it can transform the bottom line of your business. He says every touch point a person has with your business – whether its online or in the physical world – is an opportunity to be excellent.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Last time we spoke with Justin Dry four years ago, he was riding the proverbial wave of success with his start-up online wine retailer. Since then, Vinomofo has matured into a multimillion-dollar company with a growing focus on overseas expansion. How has he maintained the company’s ethos of “no BS and no bow ties” while expanding his mofo tribe? In Part 2 of the Vinomofo story, Justin Dry shares some of the biggest lessons he’s learned as CEO of an expanding empire.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

To join this club you have to make a pledge: “There is no right or wrong, there is only what I like and don’t like.” In 2011, in an industry full of pretention, Justin Dry and Andre Eikmeier founded an online wine community with down-to-earth ideals. By July 2016 Vinomofo had 450,000 members and set its sights on overseas markets. In this first part of the Vinomofo story, Justin Dry explains how Vinomofo fought off the big wine sellers by offering some of the very best wines at great prices – and built a passionate following in the process.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

A good night's sleep allows your staff to have energy and attentiveness at work, but is your workplace culture preventing them from getting quality sleep?

Productivity and wellness advisor Thea O'Connor says those late-night work emails and online messages can interrupt your employees’ down-time in the evening and early mornings. Because we all have different sleeping patterns and work better at different times of day, it's wo­­rth considering a flexible approach to working hours. And, she says, don't ignore the benefits of the afternoon nap.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Nothing’s more important in business right now than sales. Tony Gattari, sales expert and Managing Director at Achievers Group, says you can’t sit back and wait for people to buy your product or service. More than ever you and your sales team have to be proactive in developing leads and getting people to buy from you. You have to get back to basics, stay positive and persistent in your sale strategy.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

First an extension, and now some adjustments to the Federal Government’s JobKeeper payments scheme. It’s welcome relief to the thousands of businesses and workers facing an uncertain future as COVID-19 cuts deep into the economy. But how does this new round of payments work and who’s eligible?  Superannuation and Business Advisory Partner Michael Jones, of Mazars, provides a timely update. 

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

If you were asked to nominate the qualities of the people you most admire, what would be top of the list? Storyteller and star-maker, Colin Pearce was curious to find out and the results of a subsequent survey of three thousand Australians and New Zealanders astounded him.

Reference

The Character Works Series by Colin Pearce

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

As the coronavirus throws up increasing levels of uncertainty about the future, there’s never been a more important time to step up as a leader.

But what does leadership really look like in these strange and unusual times? Different! says leadership coach Alan Rodway, who explains why our roles must adapt in a fast-changing world.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Business partners Jarrod Milani and Marcus Brown have carved out a space in the rice market with their innovative products.

An overseas trip opened Marcus Brown's eyes to the world of black rice and a dream to introduce and sell exotic grains to Australians. Eight years on, he and co-founder of Forbidden Foods, Jarrod Milani, have enjoyed phenomenal growth, supplying supermarkets and food retailers with their organic, GMO-free rice range.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.