Business Essentials

Everyone has a role to play in a winning team — and leadership is an important part of that. Having played 378 games for the Essendon Football Club, footy legend Simon Madden has proven his mettle on the field both as a player and as a leader. And now, as founder of Simon Madden Consulting, Simon advises organisations on how to build winning teams. He says if you can improve your people, you can improve your business.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Colleen Callander is a self-confessed recovering workaholic. Indeed, her hard work, street smarts and passion for retail catapulted her to the heights of CEO at Sportsgirl and Sussan. But, on the way to the top, she had faced burnout by saying yes to everything and not giving herself a moment to stop and recharge. Today she understands the importance of setting boundaries to maintain physical and mental health.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

In 2005, Rachael Robertson gave up the comforts of home to lead a team of fellow expeditioners to Antarctica. After managing a small group for 12 months, in the depths of a dark, ice-cold winter, the research highlighted acutely that respect drives the highest performing teams. She outlines her thoughts and findings in her new book, 'Respect Trumps Harmony: why being liked is overrated and constructive conflict gets results'.

Reference:

You can purchase a copy of Rachael Robertson’s book, 'Respect Trumps Harmony', at her website.

 

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she’d be the undisputed champion of high-end cakes. Her internationally-acclaimed Planet Cake enterprise has created cakes for mega-star celebrities, and developed its own high-rating TV show. When the GFC hit, fewer people were splashing out on discretionary goods, sending her business into a nosedive. But her pivot into educating others how through her Planet Cake Schools turned the business around.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate without breaking up the business and without resorting to law courts?

Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Yes, we could all manage our time better. And the best way to do it? Kate Christie will tell us that we must stop thinking “management” and start thinking “investment”. Because time is a very precious commodity and we need to make sure we’re getting the best return on it. In fact, Kate, a time management expert and Founder and Director of Time Stylers will tell us that the investment approach will help us recoup 30 hours a month, every month. And what should we do with all that time? Spend on ourselves!

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

People do business with people they like and trust. That's why it's more important than ever to build your personal brand. Andrew Ford of personal brand building company, Social Star explains how to build your profile online to reflect your personality, credibility and to help you stand out.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. If a staff member asks you for a pay rise, rather than dismissing them out of hand, it’s wise to give sincere consideration and be empathetic to their request. That’s according to Karen Gately, CEO of Corporate Dojo, who explains the importance of a remuneration plan.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’. The more you care for your people, she says, the more they will care for your customers and provide a better experience. 

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.