Business Essentials

'It's All Possible!' – the book title sums up Rob Hartnett's positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams.

Rob outlines his four-step possibility system to help us all achieve our goals. He combines his own story of personal development and achievement, with the inspirational stories of other everyday people who have overcome challenges to reach remarkable success.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach.

When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions.

The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and momentum.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Are you a gazelle, a bear or a tiger? Gazelles bounce out of bed in the morning and can concentrate just as the day is beginning. Bears are the opposite: they work best when Gazelles are ready for bed. Tigers, like most of the population, perform best in the late morning and afternoon. Performance coach Andrew May encourages organisations to allow their members to work at a time that best reflects their own chronotypes.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Start-up life is never easy, but entrepreneurs are born with an innate desire to create and build. There are however some well-worn pitfalls that entrepreneurs keep tripping up on. Tara Shelton is founder of a number of successful businesses, including 'Dream & Do', a creative agency that helps start-ups build their brand and communications. She says that she’s seen it all before — the good, the bad and the ugly — so, she’s identified 7 deadly sins that entrepreneurs keep making but need to avoid.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Yours is not the only company looking to hire highly skilled and talented staff. How do you find and persuade them to not only join your business but stay? According to Jonathan Perumal of Safeguard Global, you might need to explore several different hiring options, and ensure you have an excellent onboarding process. If, for example, your business is set up for remote workers, there is a large overseas market you could tap into.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.