Business Essentials

Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company.

Business Essentials Daily is produced by:

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Google has become almost synonymous with the internet. For many people, it’s the first place they go to find out about a business’s product or service, especially Google reviews. But, what can you do if you receive a bad Google review? Marketing consultant Jessie Weatherley goes through the steps, depending on whether it’s a legitimate or fake review.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change.

Rodney's venture is called Facing Change – a timely initiative as the world of business transforms as never before. Like team sport, he's found building a strong culture in the workplace helps bring the best out of everyone and improves the bottom line.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Australian domain names are getting a major face lift. From March this year, you will be able to purchase the shorter and simpler “.au” equivalent of your current “.com.au” domain. You have until 20 September this year to do so before someone else does. Web designer Leigh Ericksen discusses the process and what you should do with the old .com.au.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

It’s extraordinary how nimble businesses have been in their response to the crises brought on by COVID, says strategist and facilitator Rosie Yeo. But the pandemic has also held businesses back from planning for the long-term. Rosie is author of ‘Go for Bold: How to create powerful strategy in uncertain times’. She outlines her three Cs to building strategy: creativity, clarity and consensus.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system.

Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for coaching network EOS Worldwide, calls it the “talent lottery.” Dan Williams says employers need to become more astute, find ways to engage new recruits and offer them something they can be part of. He says direct and friendly conversations with staff about their desires, outside of regular job appraisals, can make a big difference. And he stresses that learning why people leave your company is crucial for business self-improvement, and to retain other staff members.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

This country of fire, drought and flooding rains has certainly lived up to its reputation in recent years, and according to scientists, things could get a lot worse. We hear a lot in the news about households that have been affected by natural disasters, but what about small businesses? The Australian Small Business and Family Enterprise Ombudsman, Bruce Bilson, has recently toured Australia’s regional disaster zones to answer that very question by holding 36 community consultations. What he found was that many businesses need to be more tuned in to what can happen in a disaster, and he offers advice on how to plan, prepare and become more resilient.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail?

It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.