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Is it possible to be a large agency AND offer your clients a personal service? Join us for a conversation with Deb Gidman from Resident Property, who shares her previous career from managing 200 properties to a staggering 5,500. Deb is now a solo operator and her expertise in office management, acquisitions, and integration provides a unique perspective on the dynamics between larger and smaller property management agencies. 

Our discussion also uncovers the complexities of providing personal service within large real estate agencies. Through engaging stories, Deb emphasizes the importance of attention to detail and end-to-end management, illustrating the role of remote professionals in streamlining tasks. Communication with landlords emerges as a critical aspect, especially during vacancies or management transitions. In a world where operational efficiency often conflicts with personal service, Deb shares how "good news calls" and tailored communication methods can enhance client relationships while maintaining a balance.

As businesses grow, so do the challenges of team dynamics and client experience. Deb and I explore strategies for managing these challenges, highlighting the importance of consistent processes and the personal touch. 

We talk about the benefits and challenges of both small and large teams, where a single main client contact and a mindset of working as if for oneself can significantly enhance service. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

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This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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