Can't Stop the Growth

Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders.

They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions.

Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships.

Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry.

Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.

Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Josh Kelly on LinkedIn Clover

Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights.

Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences.

Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries.

This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approach.

Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Joe Crisara on LinkedIn Service MVP Book Service MVP coaching More on PeopleForward Network Follow PeopleForward Network on LinkedIn

David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David highlight the importance of efficient software, the challenges of sales presentations, and the need for proactive engagement with customers. Get an introduction to Pika's innovative features, such as a sales presentation tool for customized in-home visits, end-to-end white glove rebate management, and automated note-taking. Together, they discuss the significance of seamless integration with existing systems like ServiceTitan, the impact of data in sales and customer presentations, and the increasing costs of online leads in the HVAC industry. Tune in to learn more about leveraging technology for growth. Additional Resources

Chad on LinkedIn David Zhao LinkedIn Pika Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, Essler Group, and Moore Group. The conversation covers a spectrum of financing strategies, including using fixed-rate long-term loans and no interest, no payment options to alleviate customers' "cash separation anxiety." Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Eric Howarth on LinkedIn Ken Goodrich on LinkedIn Peterman Brothers Website Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value in taking a step back to move forward, and how focusing on better rather than more creates meaningful progress. Learn how to respond to crises effectively, transform fear into positive action, and lead with urgency to inspire their teams. Whether you lead a department, a company, or yourself, tune in to discover strategies that equip you to thrive in any adversity. Additional Resources Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Learn how video can make your home service business competitive.

In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and customer engagement. She discusses the importance of creating emotional connections through video, shares insights on educational content, and highlights how to leverage different platforms for maximum reach.

With practical advice on using budget-friendly video options and a focus on authenticity, this episode is packed with actionable tips. Don't miss expert insights that can revolutionize your marketing approach—learn how to harness the power of video to grow your home service business successfully.

Additional Resources: Connect with Nancy O'Hare Zika Yellow Dog Creative Connect with Megan Bedford Learn More About CAMP Digital Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website

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For more information and to register for CAMP Digital's Webinar on June 25th

In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The conversation underscores the importance of speed in leading and providing a seamless online buying journey. Paul and Chad delve into the revenue potential and operational ease of filter subscriptions, sharing real-world examples and strategies for customer retention. Additional Resources:Chad on LinkedIn Peterman Brothers Website Paul on LinkedIn Contractor Commerce Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

In this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

In this re-released motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that success becomes more achievable when you're crystal clear about your vision and consistently work towards it. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn