Capital H Podcast

The type of person that pops into your head when you hear the word "auditor" is likely outdated. Today, the hallmark of an effective auditor isn't an aptitude for reviewing supporting documents for transactions. It is an ability to navigate relationships, think critically, apply professional skepticism, and leverage cutting-edge technologies. In this week's episode, Erin Shannon, CPA, a strategic initiatives leader for Deloitte's Audit & Assurance business, shares how her team is driving change within Deloitte and the audit profession by identifying trends that are re-shaping the auditor's role, employing technologies that are changing the ways audit services are delivered, and onboarding talent that has the skills needed for audit's future.

For many organizations, the future of work is already here. New talent models, cognitive tools, and increasing connectivity are challenging leaders across industries to reconsider how jobs are designed and how work gets done. How is NewYork-Presbyterian Hospital (NYP) navigating this major change? Dr. Laura Forese, the hospital's executive vice president and chief operating officer, joins us this week to discuss how NYP is leaning in to the future of work, and how the hospital is adopting new technologies and workforce models that redefine patient care.

In today's world, businesses are valued as much by their interactions and impacts on society as by their financial results. Given this trend, successful organizations are evolving from business enterprises to social enterprises, meaning that they listen to, invest in, and actively manage the trends that are shaping today's world with a focus on human impact (e.g., customers, employees, community). In this week's episode, we hear from Lucien Alziari, Executive Vice President and Chief Human Resources Officer at Prudential, about his company's journey towards becoming a social enterprise, and the role of workforce transformation and HR in driving that change. Later, Deloitte principals Jen Radin, of our health care practice, and Steve Hatfield, our global future of work leader, join to discuss how organizational leaders can effectively navigate and optimize the benefits of the future of work.

Capital H is back for its third season. This season will focus on a topic that's top-of-mind for many organizations today —the future of work. Major dimensions of work, like how and where we work, are being impacted by accelerating connectivity, new talent models, and the rise of cognitive tools. This season we'll hear how leaders, including those at Prudential, NewYork-Presbyterian Hospital, and USAA Life Insurance Company, are turning these future of work challenges into opportunities. We'll also get perspectives from academic thought leaders at MIT and Georgetown who are studying the technological and human-focused drivers of the future of work.

Change is a part of growth. But there is a paradox when it comes to leadership change as part of a growth strategy. While most organizations know leadership succession planning is important, few do it well. In this week's episode, Dave Pottruck, former CEO of Charles Schwab, introduces the idea of a "centered" approach to succession planning – what it means and why it works. You'll also hear from Jeff Rosenthal and Stacey Philpot, leaders in Deloitte's Leadership practice, sharing their perspective on the most effective way to plan for leadership change.

The best candidate for the job may not be the right candidate for the job. Outdated processes are making it difficult for recruiters to deliver the right talent. Yet some organizations continue to accept these poor results. Jason Dana, author of “The Utter Uselessness of Job Interviews,” joins us to share why he believes recruiters will have to change their processes and mindsets if they want to find the right talent. He also discusses efforts by organizations to meet the needs and challenges of a changing workforce as they transform to become enterprises of the future, including technologies like AI, robotics, and cognitive assistance.

Work/life balance has been a long-sought-after goal of many workers. However, research shows a paradigm shift, where the most important factor to employee satisfaction may be the work itself. Today, employees are seeking a sense of meaning and belonging in their day-to-day lives, and they’re looking for those qualities on the job. Our guests for this episode are Cassandra Sullivan and Quiana Downie, co-founders of Deloitte’s Military Spouse Initiative (MSI). Join Cassandra and Quiana as they describe how the MSI provides purpose and empowers military spouses to own their careers in the midst of unpredictable changes. They’ll share the challenges they faced on their own journeys and talk about their inspiration for creating the MSI. They’ll also discuss what they learned from building a program from the bottom-up and how the experience has impacted their relationship with Deloitte.

Is it humans versus machines? Or are the machines simply part of an evolution that will dictate the human skills needed in the workplace? Proactive organizations are rethinking work architecture to maximize the value of both humans and machines by organizing work more effectively. Joining us this episode is Tom Malone, author of Superminds: The Surprising Power of People and Computers Thinking Together. Tom talks to us about how leaders can unlock the collective intelligence of their organization’s supermind, along with the effectiveness and consequences of doing so. He also shares how leaders can cultivate the skills that will become increasingly important for people, how to ensure readiness as automation and robotics increase in the workplace, and more.

Why are some organizations able to respond and adapt to disruption while others aren’t? How can social networks and teams influence leaders and help an organization become more agile? Learn about the challenges and benefits of social networks within an organization for both leaders and the workforce. In this episode, we welcome Michael Arena, former chief talent officer for General Motors, and now VP of talent for Amazon. Michael will talk about his book, Adaptive Space, including what he calls the four D's—discovery, development, diffusion, and disruption. He’ll also discuss the research that informs his thoughts on how social networks within an organization can create micro-movements to influence an organization’s macro strategies.

When you think about collaboration you probably think about teams. But teamwork may not be a natural thing for individuals. And a successful team-based organization may be easier said than done. Learn how restructuring your approach to collaboration can make teamwork more effective. Joining us for this episode of HC Trends podcast is Dominic Price, Work Futurist and “Team Doctor” at Atlassian. Listen in as Dominic shares his thoughts on building a team that creates value, including: Understanding what it means to be agile, achieving cognitive diversity, navigating failure and course correction, harnessing the benefits of friction and respectful dissent, evaluating success—along with his secret sauce for transformation.