Today's show features:

Jeff Miller, CEO of Mark Miller Subaru

Matt Leone, CEO of DriveCentric

This episode is brought to you by:

Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at ⁠https://www.toma.com/cdg⁠

DriveCentric – Stop losing leads to slow follow-ups and clunky software. DriveCentric's CRM responds to every lead within minutes, keeps your team organized, and turns more sales into life long customers. Learn more at https://drivecentric.com/

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!

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Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more.

This episode is brought to you by:

1. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: https://carguymedia.com/464vOfw

2. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ http://www.DLRdmv.com/CDG , use code POD30 to claim your free month today.

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co

Get your own copy of Ed Roberts book "Mile One: An Endless Journey to Effective Leadership" here: https://a.co/d/iC7TKZd or visit his website at https://mileoneleadership.com/

Check out Car Dealership Guy’s stuff:

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

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Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:41 Why is culture so important?

03:30 How did Ed achieve success?

06:11 Overcoming homelessness: key lessons?

12:51 Building a strong team how?

18:30 Most effective training programs?

33:24 Benefits of mobile service?

34:47 Improving technician communication skills?

40:03 Do recalls help retention?

54:07 Best continuous improvement strategies?

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Today's show features:

Marion Cain, Founder of ACE

David Kelly, Training Director of Brown & Brown Dealer Services

This episode is brought to you by:

Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at https://www.toma.com/cdg

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!

Check out Car Dealership Guy’s stuff:

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Today's show features:

Brian Hoang, CEO of Mia

Eric Rea, CEO of Podium

Tasso Roumeliotis, CEO of Numa

Monik Pamecha, CEO of Toma

This episode is brought to you by:

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit ⁠⁠⁠https://dealer-pay.com/⁠⁠⁠ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!

-

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Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC.

Wooden Automotive Consultants - Using their proprietary analytics program, Fixed Operations Intelligence, Wooden Automotive offers a free rate analysis, a $1500 value, so you know what rates your store qualifies for before committing to anything. Go to http://www.fixedopsintel.com and drop us your contact info.

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For dealers:

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

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Topics:

00:42 What is Rob Scott's background?

01:59 Why are fixed operations vital?

05:50 Solving labor/parts cost challenges?

10:53 Best labor rate strategies?

22:30 Dealer-manufacturer relationship dynamics?

24:00 Common labor rate mistakes?

27:44 Financial impact of rate increases?

30:24 Future labor/parts cost trends?

43:55 Final advice for service managers?

Car Dealership Guy Socials:

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Today's show features:

Eric Miller, Director at Morrie's Auto Group

Monik Pamecha, CEO of Toma

Mathew Growden, Consultant

This episode is brought to you by:

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit ⁠https://dealer-pay.com/⁠ to learn more.

Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at http://toma.com/cdg

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!

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Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way.

This episode is brought to you by:

1. Widewail - Want real insights instead of guesswork? With Voice of the Customer Analytics, Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to @ https://www.widewail.com/cdg to book a demo.

2. Experian Automotive - Like most Car Dealership Guy Listeners, you’re constantly looking for the inside edge on the auto industry. So if you’re ready to step up your game to the next level – outpacing the competition and building customer loyalty – there’s only one place to go from here: Experian Automotive. They’re the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ

3. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/40nWpRj

Check out Car Dealership Guy’s stuff:

For dealers:

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

Topics:

00:34 How did missing a flight help?

02:53 How is AI used in dealerships?

04:37 Why renewed AI interest now?

10:54 AI's biggest service opportunity

16:32 Why customer experience drives sales?

22:21 How AI reduces message overload?

27:50 Can AI transform dealership operations?

36:39 Final AI advice for dealers

Car Dealership Guy Socials:

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Today's show features:

Matt Bowers, Owner of Matt Bowers Automotive Group

Andrew Ruck, General Manager of Lafontaine Cadillac Buick GMC of Highland

This episode is brought to you by:

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit https://dealer-pay.com/ to learn more.

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Today's show features:

Sen. Bernie Moreno (R-OH)

Steve Greenfield, General Partner of Automotive Ventures

John Murphy, Managing Director of Strategic Advisory at Haig Partners

This episode is brought to you by:

Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/

-

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Today I’m joined by Mario Murgado, CEO of Murgado Automotive Group. We cover Mario’s dramatic escape from communist Cuba, his journey to building a 29-store dealership empire across five states, the growth model fueling expansion into underserved communities, the day he lost 24 employees in a single immigration raid and so much more.

This episode is brought to you by:

1. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com

2. Widewail - Want real insights instead of guesswork? With Voice of the Customer Analytics, Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to https://www.widewail.com/cdg to book a demo.

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co

Check out Car Dealership Guy’s stuff:

For dealers:

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Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

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Topics:

00:19 What sparked your early tech ventures?

03:18 How did immigration shape your journey?

06:38 Returning to Cuba: key reflections?

10:37 Why enter the car business?

15:36 First dealership acquisition story?

24:01 Current dealership market outlook?

27:49 How do decisions impact employees?

34:55 Marketing to Hispanic communities effectively?

45:15 Future business diversification plans?

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