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Every cleaning business owner has faced that moment: You're in a client's home and they casually ask, "While you're here, could you just quickly do this extra thing?" That simple request might seem harmless, but the financial impact can be staggering. 

When we crunched the numbers, we were shocked. If you have just 10 cleaning techs each giving away 15 minutes daily, you're essentially donating $16,250 in labor annually—money that should be going toward growing your business and paying your team fairly. This episode dives deep into why setting clear boundaries around extra services isn't just good business—it's essential for survival.

We break down exactly which services you should charge extra for (windows, ovens, porches, garages) and how to price them properly. Using digital tools like Jobber can transform how you communicate with clients about what's included and what costs extra, eliminating awkward conversations and ensuring your team knows exactly what to do when faced with those inevitable requests.

The sheet-changing discussion alone is worth a listen! From clients who leave sheets in the dryer to those with 27 decorative pillows on one bed, we share practical solutions that maintain professionalism while protecting your bottom line. We also explore the power of building referral partnerships with complementary service providers for tasks outside your

Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States.  

Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She’s on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica’s all about turning messy books into profit-packed powerhouses.

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Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

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Until next time—keep showing up, keep sh...