In this episode of "My DPC Story," host Dr. Maryal Concepcion speaks with Dr. Amber Beckenhauer about the intricate dynamics of managing staff in a Direct Primary Care (DPC) setting. Dr. Beckenhauer delves into her years of working with staff in her DPC and she shares about the challenges posed by a long-term employee's departure and the subsequent training of new staff to manage critical tasks like PDMP database submissions. She explores the balance between task delegation and maintaining efficiency, emphasizing the need for a dedicated office manager to streamline administrative duties. The conversation highlights the impact of staff turnover, the potential of virtual assistance versus the value of personal recognition in rural practices, and the ongoing reevaluation of standard operating procedures. Dr. Beckenhauer also discusses the advantages of the DPC model, including flexibility and personalized patient care. The episode provides valuable insights into strategic hiring, staff training, and maintaining a supportive workplace culture. Don't miss out on this episode full of practical tips for DPC practitioners. Subscribe and leave a review on "My DPC Story Podcast" to stay updated with the latest episodes.

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