Many families have complained that the NDIS is difficult to navigate, but thanks to more funding for the initial planning stage, one family, in particular, found the support incredible. Kat Hurrell is a mum of two whose second child was born with mild to moderate hearing loss. She talks about the initial diagnosis and how, with the support of the NDIS, they found the right people to navigate the future for their son.

For more information about the organisation that helped Kat and her family, visit The Shepherd Centre.