Channel Insider: Partner POV

Timestamps

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Topics & Timestamps: 00:00 – Intro + Channel Insider newsletter plug 00:37 – Meet MK Tong, CEO of SotaTek USA 02:15 – What SotaTek does: global IT services, AI, cloud, engineering 03:15 – Ideal customers: size, verticals, and use cases 05:09 – Leadership journey: why Tung joined SotaTek 08:32 – Why infrastructure matters more in the AI era 13:54 – Common AI deployment mistakes organizations make 17:10 – Automation vs. control: governance and visibility concerns 19:03 – How SotaTek modernizes infrastructure securely 21:10 – SotaTek ACE platform overview 23:36 – SAP workloads in IaaS: challenges and best practices 26:26 – What separates successful vs. struggling organizations 26:37 – MSP opportunity in AI-driven infrastructure 30:45 – Starting small: aligning AI wins with infrastructure 37:46 – Customer success story: real-world impact 44:08 – Where to learn more about SotaTek 44:21 – Closing remarks + where to watch/listen

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Key Topics Covered:

Timestamps:

About Channel Insider:

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Dori shares how Spyglass MTG helps companies build secure, governed AI environments on Microsoft platforms, why data readiness is the biggest barrier to AI success, and how its AI Navigator framework helps organizations move from experimentation to real production use cases.

They also explore how AI is reshaping consulting models, improving productivity with tools like GitHub Copilot, and enabling powerful real-world use cases across industries like insurance, healthcare, and higher education.

Topics & Timestamps 

00:00 – Introduction 

Katie Bavoso introduces Dori Albert, CEO of Spyglass MTG. 

01:26 – What Spyglass MTG Does 

A boutique Microsoft consultancy focused on data, AI, and security. 

03:42 – Why Most AI Projects Fail 

Common mistakes organizations make when rushing into AI initiatives. 

06:00 – AI Is a Platform, Not Just an App 

Why governance, architecture, and strategy matter. 

08:17 – What the AI Navigator Framework Is 

How Spyglass accelerates AI deployments with proven frameworks. 

11:02 – Using AI Internally at Spyglass 

How agents and GitHub Copilot improve developer productivity. 

15:03 – Slowing Down AI Projects to Get Them Right 

How Spyglass reframes customer urgency into sustainable strategy. 

18:07 – What AI Success Actually Looks Like 

Moving from pilots to real production outcomes. 

20:26 – Why Data Readiness Is Critical for AI 

The biggest barrier preventing companies from scaling AI. 

22:35 – AI Security, Governance & Compliance 

Why identity management and data protection are critical. 

25:14 – How AI Is Changing Consulting Businesses 

Why firms are shifting from hourly billing to outcome-based models. 

28:32 – Real AI Use Cases Delivering Results 

Examples from insurance inspections and healthcare document analysis. 

33:19 – Leadership & Women in Technology 

Dori’s perspective on mentorship and leadership in a male-dominated industry. 

38:13 – Where to Learn More About Spyglass MTG

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

CFO Hannah Paige and newly appointed CRO Michael Kourkoulakos, the former CEO of NENS, share how the newly combined organization is building a cyber-first MSP platform designed for complex, regulated industries. The conversation explores why vertical specialization is replacing the traditional “generalist MSP” model, how cybersecurity and cloud complexity have reshaped the market, and how Harbor IT plans to scale expertise across industries like life sciences and financial services.

They also discuss the role of specialized practices, advisory services, and proprietary security capabilities to help mid-market organizations strengthen their cybersecurity posture while accelerating business growth.

Topics Covered 

- The evolution of the MSP market 

- Why generalist MSPs are struggling to compete 

- Harbor IT’s cyber-first strategy 

- The acquisition of New England Network Solutions (NENS) 

- How vertical specialization drives customer value 

- Scaling expertise across regulated industries 

- The future of managed services in 2026 and beyond

Timestamps 

00:00 – Why the traditional MSP model is breaking 

00:28 – Introduction to Harbor IT and the acquisition of NENS 

01:44 – Harbor IT’s mission and cyber-first strategy 

04:43 – The origin and growth of New England Network Solutions 

09:30 – Customer benefits of the Harbor IT + NENS integration 

12:29 – Expanding expertise across a 400-person platform 

14:26 – Why the “generalist MSP” model is a losing strategy, according to Michael 

18:09 – What changed in IT over the past 15 years 

20:20 – Risks for MSPs that fail to specialize 

21:25 – How Harbor IT plans to stay competitive through 2026

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Joe Green of Netskope and Paul Herrmann of Optiv discuss the real-world impact of SASE, data protection, shadow AI, and why outcomes-driven partnerships matter more than ever in today’s security landscape.

Topics covered include:

- Securing cloud and AI adoption without slowing innovation 

- The rise of shadow AI and how to control it 

- Why services and governance are critical to security outcomes 

- How Netskope and Optiv collaborate to reduce customer friction 

- A real-world customer success story spanning deployment to managed services 

Chapters / Time Codes

00:00 – Introduction and why secure modernization matters 

00:57 – The Netskope and Optiv partnership explained 

02:19 – Netskope’s IPO and what it means for partners 

04:30 – Why outcomes matter more than tools alone 

05:12 – AI innovation vs security and compliance challenges 

06:09 – How Netskope secures cloud and AI journeys 

08:03 – What shadow AI is and why it’s risky 

10:01 – How Optiv adds value with governance and services 

11:14 – Partner collaboration before the customer meeting 

14:34 – Customer success story from deployment to expansion 

18:05 – Where to learn more about Netskope and Optiv

For more Partner POV episodes, visit ChannelInsider.com.
 

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

From Anthropic vs. OpenAI vs. Google to the AI bubble debate, AGI definitions, and how everyday users are leveraging tools like ChatGPT, Claude, and Gemini, this episode breaks down what’s hype, what’s real, and what it actually means for businesses and individuals.

Plus: how The Neuron became one of the fastest-growing AI podcasts in just one year. 
 

Topics Covered:

00:00 – Welcome + Neuron crossover intro 

02:39 – Why The Neuron reboot worked 

05:16 – Landing interviews with Microsoft & OpenAI 

09:35 – Favorite interviews (OpenAI, Pathway, Microsoft AI) 

12:35 – Who’s winning AI right now? Anthropic vs. OpenAI vs. Google 

17:26 – What is AGI and why can’t anyone define it? 

20:30 – Real-world AI use cases (plumbing, home repairs, daily life) 

24:39 – How Grant & Corey use AI professionally 

32:06 – Is it impossible to stay ahead of AI? 

34:47 – You don't need to spend 10 hours a day learning AI. Alberto Romero on how to learn AI in 1 Day.

37:54 – Are we in an AI bubble? 

44:05 – AI vs. the internet revolution comparison 

48:18 – Safety, regulation, and responsible AI use 50:21 – Where to follow The Neuron

Whether you’re an IT leader, business decision-maker, or just trying to figure out where in your life you could use AI, this conversation delivers clarity without the hype. 

👉 Subscribe to Channel Insider for more conversations with tech leaders. See more interviews and channel content at channelinsider.com

👉 Check out The Neuron at theneurondaily.com and on YouTube  @theneuronai ​

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Learn how zero trust principles apply to AI, why blocking AI increases risk, and how AWS enables secure, enterprise-ready AI environments.

00:00 – The AI adoption paradox: Move fast or risk falling behind
03:06 – What surprises companies most about AI usage
05:05 – Why legacy security tools fail with LLM workflows
07:34 – What zero trust looks like in an AI-driven enterprise
09:49 – Real-world financial services use case
11:08 – Why SurePath AI partnered with AWS
13:55 – How SurePath fits into the AWS partner ecosystem
15:28 – Time to value: What customers see in the first hour
17:56 – The 30–60 day shift from risk management to AI acceleration
18:19 – Why CIOs and CISOs must become the “Department of Yes”
19:31 – Where to learn more about SurePath AI

🔔 Subscribe for more conversations with technology leaders shaping the future of the IT channel.

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Glenn shares how his role has evolved since becoming CEO in 2025, how Integris is investing heavily in AI, automation, and the application layer, and why the company is acquiring both MSP and non-MSP businesses to build a true digital-state platform. Kyle explains how verticalization, deep customer expertise, and advisory services are helping Integris stand out in an increasingly crowded MSP market — and what customers can do with the additional AI budget many are allocating in 2026. 

This conversation dives into how MSPs can move beyond infrastructure, avoid commoditization, and become long-term strategic partners for their customers.

00:00 – Welcome & 2026 vision for Integris
Glenn Mathis returns to Partner POV as CEO alongside new CRO Kyle Wewe.

01:28 – Glenn’s new role as CEO & setting the pace for growth
How Integris is aligning strategy, culture, and investments for the future.

03:25 – From infrastructure to the digital state
Why Integris is expanding into data, applications, and AI-driven services.

04:20 – Why Kyle joined Integris as CRO
Culture, transformation, and growth opportunities.

06:30 – What Glenn looks for in executive leaders
Curiosity, adaptability, and building for what’s next.

09:33 – Why Integris refuses to be a “replaceable MSP”
How positioning and portfolio strategy prevent commoditization.

13:12 – Verticalization as a true differentiator
Building industry-specific playbooks, KPIs, and automations.

18:31 – Avoiding price-based buying decisions
Why Integris invests heavily in assessments and advisory up front.

23:10 – Acquiring beyond MSPs
How data, automation, and AI companies fit Integris’ strategy.

25:34 – The application layer focus for 2026
Helping customers actually use the data they already have.

28:14 – How Integris is investing in AI
Reimagining workflows with AI agents and automation.

31:09 – Launching an AI Center of Excellence
Upskilling teams and building vertical-specific automations.

32:47 – How customers should use their AI budgets in 2026
Practical guidance for starting (or scaling) an AI journey.

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Mohan explains how Rafay works alongside AWS, why native cloud tools fall short in complex environments, and how enterprises can move from months-long setup times to production in hours. The conversation also dives into real-world use cases across biotech, finance, and global enterprises, showcasing how Rafay enables self-service, standardization, and faster innovation at scale.

Whether you’re running AWS EKS, managing on-prem infrastructure, or preparing for AI-driven workloads, this interview breaks down what modern platform engineering looks like today.

⏱️ Topics & Time Codes

00:00 – Introduction to Partner POV & Rafay Systems 

00:57 – What Rafay does and the cloud environments it serves 

02:12 – Managing hybrid, multi-cloud, and air-gapped environments 

02:50 – Rafay vs. native cloud tools and competing platforms 

04:28 – Analyst recognition, enterprise adoption, and outcomes 

05:28 – Time to value: Rafay vs. DIY Kubernetes 

07:01 – Real-world customer story: biotech, compliance, and speed 

09:20 – Supporting AI, GPUs, and containerized workloads 

11:19 – GPU sharing, quotas, and global data science teams 

12:59 – Rafay’s long-standing strategic partnership with AWS 

15:44 – Why AWS EKS users add Rafay on top 

17:46 – Self-service platforms, governance, and developer productivity 

19:00 – Free trials and how to get started with Rafay 

20:14 – Closing remarks

A new episode of Channel Insider: Partner POV is released on Thursday.

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn.

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.