Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back?

In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You’ll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for different professions to trigger a check-in.

We also unpack the balance between personal touch and automation, how to get therapists (even Gen Z grads) comfortable with reactivation calls, and why investing in the right software and systems pays for itself many times over. Expect practical scripts, examples, and mindset shifts to help you and your team reconnect with past clients in a way that feels natural, valuable, and effective.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In This Episode You'll Learn:
🤝 How to balance personal calls vs automation in reactivations
📋 Practical scripts and strategies for therapists to use
📲 The role of SMS, email, and phone in reactivation campaigns
💡 How to lead your team to confidently make reactivation calls
💰 Why text messages can deliver massive ROI

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!