Conflict Owner's Manual

Conflict Owner's Manual

By Dr. Deborah Sword, with co-host Tyson BankertSociety & CultureBusinessEducationRelationshipsHow ToManagement
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Conflict Owner's Manual episodes

  • Three approaches to owning your conflicts 146

    We talk about owning your conflict, but what does it mean to 'own' your conflict? Consider these three meanings of ownership: 1. personal, 2. interpersonal, and 3. using your conflict competencies. Use all three to help you self-regulate, show up for others, and improve the quality of your relationships.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    8 min
  • Can you be impartial while taking a side? #145

    Tyson surprised Deborah with a question: Can someone pick a side in a conflict, but then be impartial in the conflict? 

    We discuss the differences in neutrality, impartiality, and advocacy. When faced with polarized conflict, we tend to take sides, and become advocates for one of the opinions. But, when we take a side, we become emotionally involved and conflict skills can desert us. We admit to being advocates for everyone to be more conflict competent.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    11 min
  • When someone won't listen to you, do this. #144

    Sometimes, you mean well but the other person in the conflict just won't hear you. Maybe you want to talk, even to apologize, but they've cut you off, blocked and ghosted you. You can still follow these suggestions to own your conflict, and you may also achieve your goal but in a different way.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    5 min
  • Three questions when someone disappoints you 143

    If you are disappointed in someone, it's tempting to blame them for not meeting your expectations. The conflict competent response is to ask yourself these questions, which will improve the quality of your relationship. Is your expectation reasonable; what are you asking the other person to do or change; what do you agree on? 

    When you and the other person understand each other, whether you agree or not, you create more than you have alone.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    5 min
  • Three ways to handle hurt feelings in conflict 142

    Feelings are often hurt in conflict, and it's tempting to blame the other person for hurting you. Whether you are 100% at fault for the conflict or did nothing wrong, you can feel hurt. Here are conflict competent ways for you manage the hurt, and improve the quality of your relationships.

    Show notes: 

    Episode 118: When you feel self defensive, use these conflict competencies https://www.youtube.com/watch?v=muXjimrv2mU&t=37s

    Episode 125: Heroes and villains don't fight about their worldviews (but you really should) https://www.youtube.com/watch?v=W0k1JF8TB4g&t=2s

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min
  • Two small shifts that make big conflict improvements 141

    There are two parts to your conflict competence practice; 1. your actions and 2. your attitude. If you change one of them, you will affect the other. 
    Start small, think of one action or belief to change, do that and see how a small change in your belief changes your conflict.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    6 min
  • The hidden superpower of conflict competence 140

    You're building conflict competencies to use in conflicts. But, these conflict skills actually apply every place you go, with everyone you meet, in every context and to every situation. While you practice conflict competencies for conflicts, you incidentally improve even your calm relationships. The hidden bonus is that you can use conflict competencies anywhere, which incidentally improves the quality of your life. What are those skills we call conflict competencies? Here's a partial conflict competence checklist, and there are more you can find in prior episodes.

    show notes:
    Partial list (in no particular order) of conflict competencies we’ve posted episodes about, include:

    mindset,
    clear communication, 
    perspective taking, 
    showing curiosity, 
    reframing, 
    staying nondefensive. 
    not jumping to conclusions, 
    testing your assumptions, 
    being aware of how your biases and your blind spots (we all have them) affect you, 
    recognizing the patterns that keep you stuck in conflict, 
    asking questions,
    not rushing to solve problems before you know the right problem to solve.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min
  • How to make allies out of people who disagree with you #139

    Are you finding it hard to be with people whose personalities and perspectives are different than yours? Maybe your inner conflict holds you back, and maybe difficult people create your conflict. We give you tips for thinking of difficult people as allies rather than as adversaries, because they're helping you improve your conflict skills.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    5 min
  • Why you shouldn't have that hard conversation 138

    Disagreements on divisive topics are everywhere now. Perhaps you've been told that you should have conversations that feel hard, uncomfortable, or awkward. But does every hard conversation need your input? What if you have valid reasons to not have that hard conversation? This conflict competence is knowing the value of engaging in hard conversations, and balancing that value with the wisdom of not engaging.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    6 min
  • Break the cycle of miscommunication 137

    Have you ever had an experience where words are spoken but they aren't responded to? Words aren't always communication. Sometimes, exchanging words can even miscommunicate, like when everyone just repeats their position or talking points. Then, everyone feels disappointed they aren't understood. 
    When you feel like words are a waste of time, stop. Observe what's happening, and share your observation. Interpret the words out loud as if you are translating a foreign language. Acting as communication navigator is a conflict competency, and everyone benefits from your conflict competence.

    Send us a text. We love hearing from you.

    Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

    Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min

About Conflict Owner's Manual

From the publisher's feed

When you improve your conflict skills you improve your relationships. We're tech support for the conflict skills you already have, so you do conflict better. 

Our logo is a dandelion…