By Simon Goode
Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on
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The podcast currently has 61 episodes available.
In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.
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SHOW NOTES:
Introduction
Dealing with Unresolved Conflicts
Situations of Unequal Resolution
Apologies and Moving Conversations Forward
Five Types of Apologies
Robert Greene’s "Ascending the Mountain" Concept
Personal Elements in Moving On
Five Key Personal Elements
Moving On vs. Moving Forward
The Importance of Trust in Moving On
Four Pillars of Trust
Acknowledgments and Structured Apologies
Managing Personal Feelings
Conclusion
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TIMESTAMPS:
00:00 Guidance on moving forward, apologies, trust-building.
05:14 Viewing change from a holistic self-perspective.
09:07 Accept differences, maintain boundaries, foster working relationships.
12:54 Rebuilding trust: Clear expectations and predictability.
17:25 Prepare for impact, then rebuild trust collaboratively.
21:18 Making up for mistakes with gestures.
23:34 Seeking reconciliation, offering support, moving forward.
27:32 Consider contexts, don't take actions personally.
31:01 Manage emotions deliberately using imaginative persp
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website: simongoode.com
email: [email protected]
In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating.
This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at [email protected]. Stay tuned!
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments.
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace.
We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation.
I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue.
Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies!
Let's get started!
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member.
In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace.
Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at [email protected]. Let's get started!
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoothly. If you find our tips helpful, don't forget to subscribe or leave a review. Let's get started!
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
In this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations.
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website: simongoode.com
email: [email protected]
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coaching model, Simon offers practical advice for fostering responsibility and problem-solving skills in children.
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website: simongoode.com
email: [email protected]
In today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive conversations. We’ll explore how to open dialogues with neutral questions, how to prioritize urgent needs, and how to maintain empathy and understanding throughout the process. Plus, I'll touch on the importance of tone, body language, and offering a sense of control to the other party. Whether you're managing workplace disputes or personal conflicts, this episode provides actionable insights to help you navigate tricky interactions with confidence. Let's get started!
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leaders to enhance emotional intelligence and improve workplace relationships.
Click here to send me a quick message via FanMail
website: simongoode.com
email: [email protected]
The podcast currently has 61 episodes available.
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