Discover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors.

Whether you're dealing with tough workplace debates, refining your mediation approach, or improving your effective listening skills, this episode is packed with insights designed to enhance your professional relationships. Watch until the end to master debate tactics and uncover tools that help you set boundaries and address biases constructively. Perfect for anyone looking to grow in workplace mediation or improve interactions in professional and personal settings. Subscribe now for more conflict resolution tips and resources!

#nonviolentcommunication #affinitybias #professionaldevelopment #implicitbiasatwork #howtostopbiasatwork

CHAPTERS:
00:00 - Introduction to Cognitive Dissonance
00:22 - Understanding Cognitive Dissonance
04:17 - Exploring Confirmation Bias
11:10 - The Concept of Selective Exposure
15:14 - The Ostrich Effect Explained
19:08 - Understanding the Backfire Effect
21:40 - Strategies to Manage the Backfire Effect
26:16 - Conclusion and Wrap-Up



Papers:

Festinger, L. (1957). “A Theory of Cognitive Dissonance.” Stanford University Press.

Nickerson, R. S. (1998). “Confirmation Bias: A Ubiquitous Phenomenon in Many Guises.” Review of General Psychology.

Nyhan, B., & Reifler, J. (2010). “When Corrections Fail: The Persistence of Political Misperceptions.” Political Behavior. Link 

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In this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.

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Online Debate Tactics That Don’t Work (With Friends & Family)

1. Interrupting and Controlling the Conversation
   • How it manifests in conversations (e.g., talking over, steering the conversation)
   • Results and outcomes of using this tactic
   • Personal anecdote about Simon’s usage of this tactic
2. Applying Pressure
   • Different ways pressure is applied (e.g., fixed choice questions, not letting thoughts form)
   • Outcomes and the other person’s typical reactions
   • Examples that illustrate pressure application
   • Simon’s discussion on workplace application vs. personal contexts
3. Humor and Ridicule
   • Use of sarcasm and humor in debates
   • Examples of sarcastic ridicule
   • Psychological impact on social survival and tribe dynamics
   • Risks associated with this tactic in emotionally charged conversations
4. Straw Manning
   • Definition and explanation of the straw man argument
   • Examples of straw manning
   • How it causes disengagement
   • Simon’s personal history with this tactic
5. Walking Away
   • Situations where walking away might be seen as losing or ending the debate
   • Impact of unfinished business with friends
   • Importance of long-term relationship dynamics

Effective Strategies for Managing Debates and Disagreements

1. Allowing Space and Letting Them Speak
   • Apologizing for interruptions
   • Focusing on active listening
   • Methods to signal attention and readiness to listen
2. Reducing Pressure
   • Giving control over the timing and location of the conversation
   • Allowing autonomy and choice
   • Examples of reducing perceived pressure
3. Respect and Deference
   • Being overly deferential and respectful in both language and behavior
   • Treating the other person’s perspective with seriousness and importance
   • Situational examples of applying respect and deference
4. Steel Manning
   • Definition of steel manning
   • Techniques to present the other person’s argument in the best possible light
   • Benefits of acknowledging the internal logic of others’ perspectives
5. Leaving Room for Continued Dialogue
   • Confirming the opportunity for future discussions
   • Suggestions for ending conversations on good terms
   • Validating different views without pressure to resolve immediately

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In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.

Approach to Analyzing Workplace Conflict

• Typical approach as a workplace mediator
• Application for leadership roles
• Use in scenarios with limited information (one side of the story)
• Coaching others on conflict awareness
• Framework vs. personal subjective experiences

Listener Feedback Request

• Different formats for podcast content (framework/theory, personal perspective, case studies)
• Feedback methods (email, positive reviews)

Self-Analysis and Conflict

• 5 aspects of the self derived from Buddhism:
  • Thoughts (cognition and the narrative we tell ourselves)
  • Feelings (emotions and subjective physical responses)
  • Perception (sensory information and attention)
  • Behavior (actions and volition)
  • Body (physical state and presence)
• Interconnectedness of these aspects during conflict
• Short-term self-regulation strategies for each aspect

Relationship Conflict Layer

• Interaction between self and the other person
• Steps for de-escalation using the 5 aspects of others

Structural Conflict

• Decision-making and communication dynamics
• Adjustments to communication modes and frequency
• Who is involved in communication
• Levels of formality
• Follow-up processes and information sharing

Drivers of Conflict

• Three main aspects that drive conflict:
  • Data Conflict (misunderstandings and differences in information)
  • Value Conflict (clash of principles, beliefs, and priorities)
  • Interest Conflict (differing desires and goals)

Setting Goals in Conflict Resolution

• Defining effective working relationships
• Minimum viable working relationship

Steps to Develop Conflict Resolution Plan

1. Self-Regulation
   • Keeping oneself calm using the 5 aspects of self.
2. De-escalation
   • Strategies to calm down the other person.
3. Raising the Issue
   • Language and approach to initiate conflict discussion.
4. Empathy
   • Questions and techniques to understand the other perspective.
5. Assertiveness
   • Defining boundaries and knowing the bottom line.
6. Next Steps
   • Deciding on a specific conflict resolution strategy (negotiation, collaboration, etc.)

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In this episode of the Conflict Skills Podcast, host Simon Goode delves into a neighborhood dispute between Kevin and Jim over speeding in a residential area. Through a case study, Simon explores the underlying causes of the conflict, offers mediation tips, and stresses the importance of fostering a collaborative, future-focused dialogue. Listeners are encouraged to subscribe, leave reviews, and suggest future topics via simongoode.com or email [email protected].

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Simon Goode is a professional mediator and host of the Conflict Skills Podcast, dedicated to providing free resources and tools for effectively handling conflict. With a focus on both workplace disputes and personal disagreements, Simon leverages his expertise to offer practical advice and real-life case studies. Passionate about conflict resolution, he even draws inspiration from his own neighborhood for content, ensuring that his advice is grounded and relatable. If you're looking for strategies to manage conflict, Simon's podcast is an invaluable resource.

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Timestamps:

00:00 Neighbors in conflict over speeding driver issue.

05:51 Conflict isn't about data accuracy; it's subjective.

08:57 Values conflict primarily concerns safety and understanding.

10:28 Balancing safety and responsibility through cooperative solutions.

14:52 Autonomy leads to control; confrontation causes tension.

16:35 Perceptions differ from projected communication strategies.

22:26 Planning conversation responses for different outcomes.

25:30 Kevin apologizes but provokes Jim with actions.

26:50 Neighbors' feud creates tension, unease, and awkwardness.

30:15 Share podcast with someone facing neighbor conflict.

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website: simongoode.com
email: [email protected]

In this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD.


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Managing ADHD in the Workplace: Strategies for Smoother Team Dynamics

Exploring Episode 63 of Conflict Skills Podcast with Simon Goode

Conflict Skills Podcast is your go-to resource for tackling workplace conflicts with finesse. Hosted by Simon Goode, this podcast specializes in various conflict scenarios, offering insights and actionable strategies. In episode 63, Simon dives into a particularly nuanced subject: ADHD in the workplace. This blog post builds upon Simon’s discussion and aims to provide further clarity on managing ADHD to foster a harmonious and productive work environment.

Understanding ADHD Symptoms in the Workplace

Simon starts the episode by highlighting the primary symptoms of ADHD that can affect workplace dynamics. These symptoms include:

1. Inattention:
2. People with ADHD may have difficulty staying focused on a single task, making it challenging to complete assignments on time.
3. Impulsivity:
4. This can manifest as hasty decision-making or interrupting colleagues, leading to friction.
5. Hyperactivity:
6. While less common in adults, this can still result in restlessness and difficulty staying seated or quiet during long meetings.
7. Emotional Dysregulation:
8. Individuals may experience strong emotional reactions that can escalate conflicts.
9. Executive Function Challenges:
10. Problems with planning, time management, and organizational skills are common, potentially leading to misunderstandings and missed deadlines.

Understanding these symptoms is the first step in addressing the challenges they present.

Triggers That Exacerbate ADHD Symptoms

Simon underscores several triggers that can amplify ADHD symptoms, making workplace conflicts more likely. These include:

• Stressful Deadlines:
• Tight schedules can worsen ADHD symptoms, such as impulsivity and emotional dysregulation.
• Unstructured Environments:
• A lack of clear guidelines and expectations can make it difficult for individuals with ADHD to manage their responsibilities effectively.
• Sensory Overload:
• A noisy or cluttered workspace can be particularly distracting, exacerbating issues with inattention.

Recognizing these triggers enables managers and team leaders to create environments that minimize stress and distractions.

Effective Managerial Strategies

Balancing flexibility and consistency is crucial when managing employees with ADHD. Simon offers several strategies to help managers maintain this balance:

1. Recognize Patterns:
2. Understand the unique ways ADHD symptoms manifest in each employee. Tailor support strategies to individual needs.
3. Prepare for Interruptions:
4. Implement procedures that anticipate and manage disruptions, such as shorter, more frequent meetings to accommodate attention spans.
5. De-escalate Conflicts:
6. Develop tactics for calming tense situations, such as taking breaks during heated debates.
7. Leverage Strengths:
8. Identify and utilize the unique skills and perspectives that individu

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In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.


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SHOW NOTES:

Introduction

• Overview of the Conflict Skills Podcast
  • Host: Simon Goode
  • Focus: Resources for handling conflicts in various contexts
• Episode Inspiration
  • Listener's review about unresolved workplace issues

Dealing with Unresolved Conflicts

Situations of Unequal Resolution

• One person feels resolved, the other remains upset
• Vice versa: The importance of aligning both parties

Apologies and Moving Conversations Forward

Five Types of Apologies

• Introduction to various forms of apologies
• Structured apologies as a tool for resolution

Robert Greene’s "Ascending the Mountain" Concept

• Overview from "The Daily Laws"
• Broader perspective over time
  • Seeing situations more clearly

Personal Elements in Moving On

Five Key Personal Elements

• Cognition
• : How we think about the conflict
• Emotion
• : Our feelings about the conflict
• Perception
• : How we interpret the conflict
• Action
• : Steps we take toward resolution
• Physical Body
• : Physical responses and stresses

Moving On vs. Moving Forward

• Discomfort with the term "moving on" in contexts of grief
• Suggestion of "moving forward" as a more supportive term

The Importance of Trust in Moving On

Four Pillars of Trust

• Competence
• : Trust in skills and abilities
• Integrity
• : Trust in honesty and morals
• Benevolence
• : Trust in goodwill and kindness
• Predictability
• : Trust in consistent behavior

Acknowledgments and Structured Apologies

• Role of acknowledgments in the conflict resolution process
• Five types of apologies
  • Importance and implementation

Managing Personal Feelings

• Strategies for struggling with moving on
  • Altering perceptions
  • Managing emotions through mindfulness

Conclusion

• Encouragement to reflect on personal approaches to moving on
  • Insights into expectations and assumptions
• Invitation for listener feedback and future topic suggestions
  • Highlighting the importance of reviews for podcast visibility

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TIMESTAMPS:

00:00 Guidance on moving forward, apologies, trust-building.

05:14 Viewing change from a holistic self-perspective.

09:07 Accept differences, maintain boundaries, foster working relationships.

12:54 Rebuilding trust: Clear expectations and predictability.

17:25 Prepare for impact, then rebuild trust collaboratively.

21:18 Making up for mistakes with gestures.

23:34 Seeking reconciliation, offering support, moving forward.

27:32 Consider contexts, don't take actions personally.

31:01 Manage emotions deliberately using imaginative persp

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In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating.

This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at [email protected]. Stay tuned!

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email: [email protected]

In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments.

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Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace.

We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation.

I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue.

Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies!

Let's get started!

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Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member.

In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace.

Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at [email protected]. Let's get started!

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website: simongoode.com
email: [email protected]