Shane D. Lewis, MD

FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director

of High Reliability at Intermountain Healthcare overseeing safety, quality,

experience, and clinical risk across a multi-state footprint. Dr. Lewis started

his first business at the early age of five, Shane’s Shoe Shine Shack, and has

been working to buff the scuffs and scrapes of others ever since. With his leadership

and ability to effectively collaborate with others, the organization has

achieved greater reliability of care, and has fostered a fair and just culture

built upon increased transparency. Shane has been persistent in the pursuit to

create a caring and learning organizational culture that supports the mission

of Intermountain and our caregivers.

A proven leader

with operational and governance expertise. Accomplished significant and

sustained improvements in culture, safety, quality and patient experience,

driving down the system rate of harm by over 70% while improving the culture of

safety and rate of reporting by caregivers. Effectively changed the culture of

transparency and trust across Intermountain Healthcare. Led a legislative

collaboration to pass a bill improving healthcare transparency in the State of

Utah. Personal focus on improving care through accountability and empathy for

caregivers. Driven by a lifelong personal mission statement to live life with

charity, humility, and integrity, always striving to make a difference in the

lives of others

Julie Wright is the High-Reliability

Operations Director in Intermountain Healthcare’s Office of Patient Experience.

In this role, she leads teams that support safety, clinical risk management,

and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise to

implement frameworks, processes, and tools that support and empower leaders to

build and sustain a psychologically safe culture for both caregivers and the patients

we serve. 

Julie is a

registered nurse with more than 25 years of experience in patient care,

improvement science, and nursing leadership. She led the design and

implementation of successful safety and high-reliability programs first in

Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead

a system-wide restructure of Safety and Clinical Risk Management and partnering

in the alignment of safety, quality, and experience of care work under one

office. Julie completed a diagnostic excellence fellowship with the Society to

Improve Diagnosis in Medicine and serves on advisory boards for both NQF and

The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a

Master of Science in Nursing Education.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Ko joined Stanford Medicine

in 2012 and serves as Director and Chief of Medical Dermatology for Stanford

Health Care (SHC) while also spearheading the dermatology department's efforts

around network development, digital health, quality/safety/performance

improvement, and value-based care. He is active in a number of leadership roles

within the organization including as an Associate Chief Quality Officer and

physician dyadic partner to the Chief Experience Offer, as well as co-chair of

the Clinic Advisory Council, a forum of medical and executive leaders of

Stanford Health Care’s Ambulatory clinics. His passion for melanoma, early

cancer detection, and improving care delivery drives his efforts and research

around leveraging advances in machine learning and artificial intelligence to

increase the breadth of populations that can be reached. He developed and runs

a digital care delivery program at SHC, providing virtual visits for patients

and remote consultations for referring clinicians. He conducts research on and

engages in collaborations around interventions that layer advances in machine

learning on digital health capabilities to enhance access, quality and value of

dermatologic care and is a founder and leader of the Stanford Translational AI

in Dermatology (TRAIND) group. He chairs the American Academy of Dermatology's

Committee on Augmented Intelligence. Dr. Ko has also been driven to find new

treatments for alopecia areata, an immune-mediated condition that can progress

to total hair loss through various clinical trials and translational research

efforts. He sits on the clinical research advisory board of the National

Alopecia Areata Foundation and is a founder and co-director of the Skin

Innovation and Interventional Research Group (SIIRG) which conducts clinical

and translational research on skin disease. He graduated magna cum laude from

Harvard University and worked in investment banking; mergers and acquisitions

at JP Morgan before going on to earn a combined medical and business degree at

Tufts University. During medical school, he was a member of the Alpha Omega

Alpha honor society. Dr. Ko then performed his residency at the Harvard

Dermatology Residency Training Program where he served as chief resident.

Alpa is the Vice

President and Chief Patient Experience Officer at Stanford Health Care. She is

responsible for developing and driving core patient and family centered

programs, services and patient satisfaction reporting/analytics to support the

goals of the organization. In addition, Alpa has led the Design Thinking

efforts and developing new services to advance leading edge and coordinated

care. Alpa also previously served as the Administrative Director for Performance

Excellence at Stanford Health Care.  Prior to joining Stanford, Alpa was a

healthcare strategy and operations consultant with Deloitte Consulting for over

eight years. Alpa has had the opportunity to work with academic medical

centers, physician group practices, and multi-hospital health systems across

the country. Her experience includes assisting provider organizations in

mergers and acquisitions, financial turnarounds, performance improvement

initiatives, regulatory reviews, strategic planning as well as large-scale

electronic medical record implementations.  Alpa has a Bachelor’s degree

in Public Health from the University of South Carolina and a Master’s in

Healthcare Administration from the Medical University of South Carolina.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Joshua

Howell is president and executive team leader at the Lean Enterprise Institute

(LEI). For over a decade, he has supported individuals and organizations with

lean transformations for improved business performance. As a coach, he helps

people become lean thinkers and practitioners through experiential learning,

believing such an approach can lead to enterprise-wide

improvement. Regular e-letters are how he shares what he’s learning with

lean practitioners worldwide.

Prior to

joining LEI, Howell was an architect and implementer of a lean operating and

management system for retail stores at Starbucks Coffee Company, where he also

created a team of lean coaches who helped facilitate and sustain the

improvements globally. The system enabled improved quality for products and

experiences, increased product availability, and reduced waste (eg. brewed

coffee). It was implemented by creating problem-solving experiences for

managers at all levels, developing that valuable capability across the

company. 

Howell

holds a bachelor’s degree in business administration from the Mendoza College

of Business at the University of Notre Dame.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

John Dyer is an

author, coach, and trainer with 38 years of experience in the field of

improving processes. His recently published book “the Façade of Excellence;

Defining a New Normal of Leadership” examines the four leadership styles

required to move an organization’s culture to one of trust, collaboration, and

teamwork.  John started his career with General Electric and then worked

for Ingersoll-Rand before starting his own consulting company.  He has had

the opportunity to study with the leaders in the continuous improvement field

such as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.

John has an

Electrical Engineering degree from Tennessee Technological University as well

as an international Master's of Business from Purdue University and the

University of Rouen in France.  He is a contributing Editor for Industry

Week magazine and a judge in their annual “Best Plants” contest.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Christopher Longhurst MD, MS, is

the chief medical officer (CMO) and chief digital officer (CDO) at UC San Diego

Health. This dual, complementary role provides leadership to medical staff,

ensuring that standards and protocols are in place to provide the highest

quality of care to patients. He also serves as an associate dean at the

School of Medicine, overseeing and aligning our education and research missions

within the clinical environment, and leading our journey to become a highly

reliable, learning health system.

As CMO, Dr. Longhurst is

responsible for maintaining excellence in clinical care, including regulatory,

patient and clinician satisfaction, quality and safety, and medical affairs. He

works alongside leaders at UC San Diego Health, the School of Medicine, and UC

Health to improve care delivery and oversees UC San Diego Health’s reputation

for delivering safe, innovative, patient-centered care.

Dr. Longhurst is passionate about

implementing innovative digital solutions that help improve the patient

experience. As the CDO, he leads UC San Diego Health’s technology strategy,

overseeing initiatives that advance the infrastructure across UC San Diego and

the UC Health system. In addition, Dr. Longhurst leads the clinical activities

of the academic medical center, working alongside clinical leaders to guide the

planning of quality, safety, and performance excellence of programs.

He is also a key faculty member

in the Departments of Biomedical Informatics and Pediatrics in the UC San Diego

School of Medicine, maintaining an active clinical practice as a newborn

hospitalist and pursuing scholarship in care quality, patient safety, and

health informatics.

Prior to his current role, Dr.

Longhurst served as the chief information officer (2015-2021) and associate

chief medical officer for quality and safety (2018-2021) at UC San Diego

Health, where he provided leadership in key functional areas to continuously

improve efforts around operations, reputation and care.

Before joining UC San Diego

Health, Dr. Longhurst served as chief medical information officer for Stanford

Children's Health. He led strategic efforts to improve children's health and

provider workflow using information technology. He founded and led the nation's

first accredited clinical informatics fellowship at Stanford, where he was a

clinical professor of pediatrics and biomedical informatics. He also staffed

the quality committee of Stanford's hospital board and facilitated national

quality improvement collaborative work.

Dr. Longhurst completed his

residency at Stanford University and earned his medical degree and MS in

medical informatics from UC Davis. He holds a BS in molecular biology from

Revelle College at UC San Diego. He is a board-certified pediatrician and

clinical informaticist.

He is the author and co-author of

many publications on using technology and data to improve quality of care. Dr.

Longhurst is an elected fellow of the prestigious American College of Medical

Informatics.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Billi

serves as Professor Emeritus in Internal Medicine and Learning Health Sciences

(Medical School), Health Management and Policy (Public Health), and Integrated

Systems and Design (Engineering) at the University of Michigan. Dr. Billi's

management and research interests are in health services delivery, especially

the use of lean thinking to improve quality and efficiency, the use of

community collaboratives to improve quality and population health, clinical

practice transformation, the creation and use of evidence-based guidelines, and

conflict of interest management. 

For 18 years Dr. Billi

led the Michigan Quality System, the University of Michigan Health System’s

(UMHS) business strategy to transform clinical operations through deployment of

scientific problem solving and coaching at all levels.  MQS built on

classic continuous quality improvement, incorporating holistic principles of

lean thinking such as supporting workers and managers to take initiative to fix

root causes of problems daily, supported by daily management systems, value

stream management, and strategy deployment.  The goal of MQS was to

improve safety, quality, timeliness, financial stewardship, and people engagement

in healthcare delivery through problem solving by every worker and leader,

every day.

Dr Billi has helped hundreds of teams of physicians, other clinicians,

administrative leaders, and trainees learn practical problem solving through

hands-on A3 workshops using their real work problems. Dr Billi led workshops

on lean thinking within and outside UM, including a joint program with the UM

College of Engineering with a nationwide draw.

Dr. Billi has

contributed to many statewide initiatives to improve quality and efficiency of

care, especially the use of community collaboration to support

improvement.  UMHS serves as the coordinating center for over 20 statewide

Collaborative Quality Initiatives (www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html) funded by Blue

Cross Blue Shield of Michigan; for almost  20 years Dr. Billi served as

Medical Director for the University’s coordinating role. For 20 years he

co-chaired the Michigan Quality Improvement Consortium (www.mqic.org/), which develops

common, one-page practice guidelines endorsed by the Michigan Department of

Health and health plans in Michigan. He serves on steering committee for the

Washtenaw Health Initiative (washtenawhealthinitiative.org/), a local

collaboration for improving care and health, health equity, and social

determinants. For over a decade Dr Billi served as the senior faculty advisor

for the Michigan Data Collaborative (michigandatacollaborative.org), a multi-payer

claims/clinical data repository and analytic service serving statewide

population health programs including PGIP, CPC Plus and the State Innovation

Model. He serves on the St Joseph Health System Regional Integrated Network

(Trinity CIN) Board.  From 2018-2020 he served as Chair of the Board of

the Corner Health Center, an adolescent community health center in Ypsilanti.

Dr. Billi helped found

and for 10 years co-chaired the board of the Center for Healthcare Research and

Transformation (CHRT – www.chrt.org). Originally formed as

a joint venture between UMHS and BCBSM, now an influential independent

non-profit, CHRT’s goals are to improve the quality and cost of healthcare

delivery through policy analysis and education essential to creating effective

health policy at the state and national level.

Since 2012

Dr Billi has served as a founding member of the AMA’s Professional Satisfaction

and Practice Sustainability Task Force, dedicated to ensuring clinical

practitioners have the skills and knowledge to lead their local teams to

improve their practice and prevent burnout. He previously chaired the Michigan

State Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,

and Economics. He served 12 years on the MSMS Board. He serves on the Blue

Cross of Michigan Physician Relationship Advisory Committee.

For over

35 years, Dr. Billi has contributed to American Heart Association emergency

cardiac care committees and the International Liaison Committee on

Resuscitation (ILCOR – www.ilcor.org/). An international scientific

collaboration, ILCOR develops the evidence-based consensus on resuscitation

science used worldwide to develop practice guidelines and educational programs

to improve outcomes in cardiac resuscitation. Dr. Billi developed and leads

conflict of interest (COI) management activities for ILCOR’s worldwide

consensus on science process. He chairs ILCOR’s COI committee.

Past University

management roles include 15 years as Associate VP for Medical Affairs and 26

years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billi

practiced over 40 years as a primary care general internist at UM.

Jack is an avid

tandem bicycler, cross-country skier, and fly fisher. He sings bass in the

Temple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus that

performs at nursing homes and assisted living facilities).

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets by

redesigning business systems. Dr. Saleh has a successful track record anchored

in two decades of hands-on transformations with a strong interest in making a

global difference by providing distinctive leading-edge Lean-inspired education

and advisory services aimed at helping organizations in an array of industries

achieve the highest levels of performance excellence. Mohamed’s roles in these

companies were centred around Lean transformations with much of his career

serving in senior level roles. At Franklin Products, a supplier of Boeing,

Mohamed was introduced to the Toyota Production System and was mentored by some

of the very first Shingijustu disciples in the early 2000’s. Further enhanced

by his 12-year tenure as Senior Sensei and Executive of the Lean Office of

Hartford HealthCare and 18 years consulting experience coaching executives,

clinicians, teams, and organizations, Dr. Saleh’s distinguishing factors

include people skills, setting Lean visions, advising on system designs, and

leading full enterprise-wide organizational change.  Mohamed, originally

from Egypt, resides in Connecticut. He has a PhD doctorate is in Business

Administration from Northcentral University, with a specific interest in

organizational socio-characteristics, technical characteristics of Lean

Implementations, and leadership mindsets in healthcare organizations. A Masters

in Engineering and Technology Management and Bachelors in Mechanical

Engineering from Central Connecticut State University and is a certified Six

Sigma Black Belt from Kaplan University. He has over a decade teaching as a

part-time Professor at the Graduate School of Engineering & Technology

Management at Central Connecticut State University and the MBA School at Elms

College. He is an international keynote speaker, writer, mentor, executive

coach, and experienced trainer with the ability to relate to all levels within

an organization, unleashing their full human potential as leaders while

successfully aligning their objectives.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of the book Advanced Lean in Healthcare and is co-author to over dozens of peer reviewed publications describing improvements in healthcare delivery and advocating for higher value models of care. In his role overseeing performance improvement at Stanford Medicine Children’s Health, Dr. Platchek is a key leader driving improvement practice throughout the organization which has repeatedly ranked as a top 10 Children’s hospital in the US. 

Dr. Platchek has been active nationally and internationally in advocating for healthcare system improvement and promoting clinician engagement.  He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised healthcare systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs.  He also helped found and co-leads the Stanford Medicine Center for Improvement and has over 50 invited presentations and published abstracts.

Dr. Platchek co-designed and directs the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. Over 50 fellows have graduated from the program and their care models which lower the cost of great healthcare, have been published in leading journals with many elements in use across the United States .

Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD).  He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.  He practices as a Pediatric Hospitalist at Stanford.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Paul Helgerson, MD is the

Associate Chief Medical Officer of Acute Care at the University of

Virginia.  He is a hospital medicine physician and also serves as the Vice

Chair of the Department of Medicine at UVA.  Dr. Helgerson has previously

served in various positions in quality and performance improvement as well as

hospital medicine leadership.   He is a member of the Society of

Hospital Medicine’s Quality and Patient Safety Committee, and his scholarly

interests include issues related to hospital operations, patient flow, and care

of complex patients.   He has spent approximately 10 years implementing

and coaching various Lean daily management systems on medical acute care units.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Michael Timms believes that everyone deserves to be

inspired and uplifted by their leaders at work. A best-selling author and

sought-after speaker and consultant, Michael teaches leaders how to inspire

greatness in those they lead. Michael is the author of the book How Leaders

Can Inspire Accountability which the world’s #1 leadership coach, Marshall

Goldsmith, called “the ultimate guide for embracing accountability as a

leader.”  His first book, Succession Planning That Works, received

critical acclaim as “an invaluable guide for identifying, and taking advantage

of, talent within organizations.” Prior to forming his own consultancy, Michael

was a consultant with Deloitte and an HR leader in the construction and

manufacturing industries. When Michael is not helping leaders improve their

game, he enjoys spending time with his family and going on challenging outdoor

adventures in remote wilderness locations.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.