Connecting the Dots

Dr. Jake Lancaster is the Chief Medical Information Officer

(CMIO) for Baptist Memorial Health Care Corporation and Chief Medical Officer

for the Baptist Medical Group. He also continues to practice as a part-time internist for the Baptist Medical Group (BMG).

Dr. Lancaster completed his undergraduate degree in physics

at the University of Mississippi and Sally McDonald Barksdale Honors College,

where he was inducted into the Phi Beta Kappa honor society. He earned his medical

degree at the University of Mississippi, where he served as student body

president and was inducted into the medical honor society Alpha Omega Alpha. He

then went on to complete an internal medicine residency at the University of

Alabama at Birmingham, where he simultaneously completed a Master of Science in

Healthcare Administration from the UAB School of Health Related Professions.

After residency, he pursued a fellowship in the field of

Clinical Informatics at Vanderbilt University Medical Center and earned an

additional Master’s degree in Applied Clinical Informatics from Vanderbilt

University. After completing fellowship, he went on to be the Chief Medical

Information Officer at West Tennessee Healthcare in Jackson, TN, where he practiced

as an outpatient internal medicine physician and hospitalist.

He is board certified in internal medicine through the

American Board of Internal Medicine and clinical informatics through the

American Board of Preventive Medicine. He is a member of the American College

of Physicians and the American Medical Informatics Association. He is also a

Fellow of the American Medical Informatics Association and the author of the

book “The Matter of Medicine.”

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Richard is a UK born Australian who has spent 40 years working globally on Business Improvement across Retail, Supply Chain, Telco, Banking and Education sectors. 

From this career there emerged a single thread of learning which was so consistent and so impactful that Richard felt compelled to pull it out, capture and share it. The resulting book places Key Behaviour Indicators (KBI's) at the center of an organization’s ability to achieve genuine high performance and move towards a target Culture.

KBIs are not KPIs for people, they open a window into the Mindset of your organization.  They tell you if your Culture is real or dead on a meeting room poster. 

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Robert “Cujo” Teschner is a combat veteran. He’s a former F-15 “Eagle” instructor at the prestigious U.S. Air Force Weapons school—the Air Force “Top Gun” program. He’s also a former F-22 “Raptor” fighter squadron commander, having commanded one of America’s precious few operational F-22 fighter squadrons.

During his time teaching at the Weapons School, Cujo served as the U.S. Air Force’s Subject Matter Expert on the practice of team accountability. His published work from that time is still in use throughout the Air Force today. Specifically, Cujo authored “The Vocabulary of the Debrief” and helped mold the Methodology of the Debrief, defining the language and accountability practices that the Air Force uses to the present day.

A 1995 distinguished military graduate of the Air Force Academy and a 2013 distinguished graduate of the National War College, Cujo retired from the Air Force in December 2015, achieving the rank of full Colonel. But because of a battle with colorectal cancer, Cujo and his family decided to retire from the Air Force early. Team Teschner’s ambition was to focus on Cujo’s health and to accommodate the fact that his body was largely broken. This led to Cujo’s introduction to entrepreneurship.

Back when he was teaching at the Weapons School, Cujo believed that the principles he was teaching applied to a much wider audience. In fact, as Cujo started to refine and update the Accountability practices he would teach for the entirety of his time at the Weapons School, he also started thinking about translating those principles to business. Once cancer forced him to give up his ability to fly high-performance fighter aircraft, he pivoted to teaching businesses the principles that allow all teams to thrive in disruption. And he’s never looked back.

Cujo is now the founder and CEO of VMax Group, an international leadership training company. He is also the national bestselling author of Debrief to Win: How America’s Top Guns Practice Accountable Leadership … and How You Can, Too! His second book, Aiming Higher: A Journey Through Military Aviation Leadership also immediately went to #1 on the Amazon bestseller list. Cujo has built his growing company from scratch, and everyone in the company is committed to the company’s purpose: To teach and inspire real teamwork so that teams thrive in disruption and keep our economy strong.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Billy Ray Taylor is the CEO of LinkedXL and author of “The Winning Link“. Billy previously worked at Goodyear Tire and Rubber Company for 30 years; starting off on the plant floor and retiring as Global Head of Diversity and Inclusion and Executive Director of Commercial, Off Highway, and Support Manufacturing North America.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Korby Miller, MS, CPXP

Vice President of Experience, Safety and Quality Operations

Prisma Health

Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a

decade of progressive leadership at some of the largest health systems in the nation.

Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma

Health – the largest health system in South Carolina, serving 1.5 million distinct patients

with 18 acute and specialty hospitals and one of the nation’s largest medical groups.

Korby has developed and implemented patient experience systems at scale that have led to

industry-leading improvement and sustained outcomes across the continuum of care. Most

notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an

improvement of nearly 30 percentile ranking points during the height of the pandemic when

national performance was declining and hospital performance has improved 3x the amount

of the national average. She also leads Prisma Health’s total learning and improvement

system, the Pulse Program, that enables all team members to manage all domains of

outcomes within their daily work. Over the past year, Prisma Health has achieved

significant improvement in experience, safety, quality and cost, while also improving team

member engagement.

Korby has an extensive coaching and performance improvement background influencing

work design. She has authored work on provider-nurse rounding practices and their impact

on safety and experience outcomes. Korby fundamentally believes in two core tenants –

that experience leads to trust and trust leads to better health outcomes, and that work

should be designed with teams and patients, not for them. She is deeply committed to

streamlining the work of experience, safety and quality by designing workflows from the

front-line and patient perspectives.

Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain

Health in its fully integrated model for managing safety, quality and experience functions.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company. MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci. Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating “one of the worst single-malt whiskies in existence”; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years. A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada. You can join others committed to being a force for change at MBS.works

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Shaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide that have challenged for the Shingo Prize. Mr. Barker participates in the development of Shingo educational offerings and is a contributor to both the world-renowned Shingo Model and the Shingo Prize Application Guidelines - the international standard of operational excellence. He was a key participant in the creation of a Lean certification program sponsored by AME, SME, and the Shingo Institute. Mr. Barker is an engaging speaker and instructor for the Shingo Institute and trains companies on the Shingo Model and the Shingo Guiding Principles, teaching how to apply principle-based leadership to their own operations and to use assessment tools to foster continuous improvement within their organizations. As a result of his expertise, Mr. Barker has delivered presentations and workshops to professionals in various parts of the world including the United States, Canada, China, Mexico, and Europe. Mr. Barker's professional industry background in retail management operations included 14 years of work with Sav-On Drugs, Wal-Mart, and Dollar General. He has experience with profit and loss responsibility for multi-million dollar operations in high growth environments. Mr. Barker earned a bachelor's degree in marketing with a minor in economics from Utah State University and an MBA with an emphasis in entrepreneurship.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Stephen Beeson, founder and CEO of Practicing Excellence, is a nationally recognized speaker, physician, and author whose life mission is to coach and develop clinicians to be their best.  Dr. Beeson started his career as a family medicine physician with the Sharp Rees-Stealy Medical Group in San Diego in 1994. During his career, Dr. Beeson was tasked to coach, develop and engage clinicians to help improve both the clinician and patient experience.  Inspired to help clinicians across the nation become their best, Dr. Beeson founded Practicing Excellence. The company partners with health systems and medical groups to deliver coordinated skill-building programs that create measurable results in well-being, patient experience, and leadership effectiveness. Under Dr. Beeson’s leadership, Practicing Excellence launched the Clinician Experience Project (CEP) to serve physicians, advanced practice providers (APPs), and clinical leaders, and the Nursing Experience Project (NEP) to help nurses and nurse leaders. Practicing Excellence serves a growing community of organizations dedicated to developing their people and impact care for patients and care teams, alike.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Fife completed a Family Medicine residency at the University of Texas, Southwestern in Dallas followed by a two-year Fellowship in Undersea and Hyperbaric Medicine at Duke University. Until 2013 she was a Professor of Medicine at the University of Texas Health Science Center, Houston where she initiated the Memorial Hermann Center for Wound Healing and Hyperbaric Medicine and the Lymphedema Center. She is now a Professor of Geriatrics at Baylor College of Medicine in Houston. She serves as the Chief Medical Officer of Intellicure, Inc., a health information technology company, and the Executive Director of the U.S. Wound Registry, a non-profit organization recognized by CMS as a qualified clinical data registry. The USWR develops wound relevant quality measures and helps wound care practitioners meet the requirements of Medicare’s Quality Payment Program. Past and present board activities include the Alliance of Wound Care Stakeholders, the American Academy of Wound Management, the Association for the Advancement of Wound Care and the American Professional Wound Care Association. She is the clinical editor of Today’s Wound Clinic and has authored more than 100 peer reviewed articles and book chapters as well as editing 3 textbooks (the Textbook of Chronic Wound Care, Wound Care Practice, and Women and Pressure: Diving and Flying.). Her research contributions include the development of real time lymphatic imaging with Dr. Eva Sevick using near infrared technology, and more recently, the use of real-world data for comparative effectiveness studies to understand what works best for patients with chronic wounds and ulcers.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.