Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business.

In 2002, Zingerman's Mail Order and Zingermans.com merged and Tom took on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO, Tom has championed open book management and taken the lead on educating staff about the financial ins and outs of the business.

In 2004, Tom was introduced to the concepts of Lean Manufacturing popularized by Toyota. Building on his experience with open book finance, Tom worked to bring the philosophy of continuous improvement and waste elimination to Mail Order. For the last 10 years Tom has been practicing Lean thinking though process improvement, class development and teaching.

In 2008, Tom was inspired by the financial crisis to start Maker Works. Maker Works is 11,000 sq ft manufacturing facility that is operated like a health club. Individuals or businesses purchase memberships to have access to high-tech tools like laser cutters, 3D printers and CNC plasma cutters. The mission of Maker Works is to democratize the tools of manufacturing to foster job creation, community and self-sustainability.

In September of 2014, Maker Works celebrated its 3-year anniversary. It has attracted more than 700 members, added 16,000 sq ft of tenant space and played a role in a handful of start-ups including Sight Machine, a venture funded computer vision start-up.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

 Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strategies that lead to accelerated growth, and design organizations that can execute those strategies. He has worked in more than 25 countries on 4 continents. He is the author of 9 books, including the Amazon #1 Rising to Power and the recently released To Be Honest, Lead with the Power of Truth, Justice & Purpose. He is a popular contributor to the Harvard Business Review, where Navalent’s work on leadership was named one of 2016’s management ideas that mattered most. He is also a regular contributor to Forbes, and a two-time TEDx speaker. His work’s been featured in Fortune, CEO Magazine, Inc., BusinessInsider, MSNBC, Business Week, Inc., Fast Company, Smart Business, and thoughtleaders. 

The Whole Me

He lives in the New York City area with his wife. On weekends, you’ll find him on his bike, on the tennis court, on his skis, at the movies, or cheering for the Seattle Seahawks. His greatest joy is seeing leader’s thrive by having the impact on the lives of those they lead. Helping leaders find their voice, and use it to serve their organization’s greater good is what gets him up every morning. In his office, Ron has a collection of antique door knobs, door knockers and skeleton keys. Every day, they remind him that life is about finding and pursuing the open doors in front of you, and making sure those doors open for others. In the morning, one of his favorite routines is picking the coffee mug in the conference room from among his collection. Each mug hails from a difference experience and person in his life, and helps him begin his day remembering to be grateful for all those in his life who’ve been part of his story.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

 Alan is a native of Oklahoma City, Oklahoma. He earned a B.S. in Pharmacy from Southwestern Oklahoma State University, a J.D. and a M.B.A. from the University of Oklahoma and a Ph.D. in Pharmacy Administration from the University of Mississippi.

Previously, Alan served as Director of Development for Nephron Pharmaceuticals Corporation, a pharmaceutical manufacturer and 503(b) outsourcing facility located in West Columbia, South Carolina.

During his nearly 15 years in higher education, Alan served as Professor and Kennedy Chair of the Kennedy Pharmacy Innovation Center at the University of South Carolina College of Pharmacy. Previously, Alan served as an Associate Professor and Co-Director of the Leadership Degree Option Program at the University of Oklahoma College of Pharmacy, receiving their Teacher of the Year Award in 2011. Furthermore, Alan has taught courses at both the professional and graduate levels, specializing in the areas of leadership, law, ethics, human resources management, marketing and entrepreneurship.

Alan is also a graduate of the Georgetown University Leadership Coaching Certificate Program and licensed as a professional certified coach (PCC) with the International Coach Federation. Prior to starting Summit Partner Services, a company dedicated to helping individuals, teams and communities flourish and thrive, Alan served as a Senior Consultant with GiANT Worldwide, a company dedicated to multiplying and cultivating engaged leaders. Alan also served as Chief Operating Officer of SALLT, a non-profit organization dedicated to serving leaders from the public, private and social sectors by helping them leverage their passion, skills and influence for the common good of the city. 

Alan and his wife Laurie live in Edmond, Oklahoma, where they love to hike (especially in Montana) and eat ice cream (not necessarily in that order) with their 7-year old golden doodle Sully and 1-year old mini golden doodle Roz.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

 Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can’t remember when I have seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation’s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Tom Lawry serves as National Director of AI for Health & Life Sciences at

Microsoft and previously served as Director of Worldwide Health. Tom works with

providers, payors and life science organizations in planning & implementing

innovative solutions that improve the quality and efficiency of health services

delivered around the globe.

Tom focuses on strategies for digital transformation applied to performance

optimization including Artificial Intelligence (AI), Machine Learning (ML) and

Cognitive Services. He previously served as Director of Organizational

Performance for Microsoft’s health incubator (Health Solutions Group).

Prior to Microsoft Tom served as a Senior Director at GE Healthcare with global responsibilities for revenue cycle analytics and operational performance solutions.

Lawry was founder and CEO of Verus, a healthcare software company

named as one of the Top 100 Fastest Growing Washington Companies for

three consecutive years and to the Deloitte Fast 500 Technologies list.

For twelve years Lawry served in various executive management roles in

hospitals and integrated delivery networks. He has published numerous

articles on using technology to innovate healthcare. His last book, Artificial

Intelligence in Healthcare: A Leader’s Guide to Winning in the New Age of

Intelligent Health Systems, was a HIMSS 2020 Bestseller. His new book is

Hacking Healthcare – How AI and the Intelligence Revolution will Reboot an

Ailing System (Coming in July 2022 from Taylor & Francis Publishing).

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Brian “Ponch” Rivera is the

co-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder,

and co-owner of AGLX Holdings, and a founding member of The Flow Consortium.

He is an Amazon International Best-Selling

author, TEDx Speaker, and Agile conference speaker. He is the co-creator of

High-Performance Teaming and the creator of ZONEFIVE—a behavioral marker system

that objectively measures team effectiveness.

“Ponch,” his callsign from naval

aviation, served on active duty for 16 years before transferring to the Navy

Reserve and now wears the rank of Captain (O-6) as a part-time member of the

Defense Innovation Unit (DIU).

As an entrepreneur, “Ponch” leverages

the leadership, teamwork, and complexity thinking lessons he learned throughout

his diverse military career to help individuals and organizations create the

agility, resilience, and safety they need to survive and thrive in this

turbulent world.

As an external consultant, he is

currently supporting Chevron in teaming, agile, strategy, safety, lean, and

leadership initiatives. His previous internal capability building experience

includes support to Toyota, Pfizer, Church and Dwight, Humana, and several

financial services organizations.

He is an avid options trader and is

currently involved in an upcoming mental health documentary that features his

work on flow and human performance.

“Ponch” lives in Virginia Beach,

Virginia with his wife, Allison and two daughters, Carmen and Camille.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

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Iveris Martinez ([email protected]) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropol­ogy and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social determinants of health, and interprofessional teamwork for Wertheim College of Medicine at Florida International University. She is co-editor of Anthropology in Medical Education: Sustaining Engagement and Impact (Springer, 2021). https://www.springer.com/us/book/9783030622763 Dr. Martinez has received funding from the National Institutes of Health, the Macarthur Foundation, and others for her research on social and cultural factors influencing health, with an emphasis in aging, Latinos, and minority populations. Her current interests include interprofessional workforce development for meeting the needs of an increasingly diverse aging population.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Theresa Brown, RN, author of the New York Times bestseller The Shift, has been a contributor to the New York Times. Her writing appears on CNN.com and in the American Journal of Nursing, the Journal of the American Medical Association, and the Pittsburgh Post-Gazette. She has been a guest on MSNBC Live and NPR’s Fresh Air. Her first book was Critical Care, and during what she calls her past life, she received a PhD in English from the University of Chicago. She lectures nationally and internationally on issues related to nursing, health care, and end of life.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy and driving high reliability across the enterprise.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.