Connecting the Dots

Keith Ingels is the Raymond Lean Management manager of solutions and support centers for The Raymond Corporation. He has worked with lean management principles for more than 20 years, throughout the Toyota Material Handling network. At Toyota, he studied under internationally known TPS mentors in Japan and Europe, led his team to be one of the first Toyota ASEC (After Sales Service Evaluation Certification) certified facilities in the U.S. and has presented internationally at Global Toyota Summits in North America, Japan and Australia. During his time at Raymond, he has trained and coached more than 500 associates in lean management, developed better methods for installing and maintaining Raymond equipment, and has led lean management projects in a variety of areas, including IT, Sales, Financial Services, Rental, Parts, Service and Logistics. Ingels has his MBA in management from Virginia Tech.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.

 https://elisabethswan.com/

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Doug Lemov is the author of the international bestseller Teach Like a Champion--now in its 3.0 version--and The Coach's Guide to Teaching. He is the co-author, with TLAC colleagues, of Practice Perfect, Reading Reconsidered, Teaching in the Online Classroom, and Reconnect. In addition to his work studying teachers, he would like you to believe that he is the front man in the nation’s foremost Kenny G cover band. His favorite words are "Huzzah" and "Yam."

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Timothy Chen, family medicine expert, is the Medical Director at BlueHealth Baptist in Madison, Mississippi. He received his Bachelor of Science degree in Biological Engineering from Mississippi State University and later attended the University of Mississippi School of Medicine in Jackson. For his residency training, he attended the Carolinas Medical Center in Charlotte, North Carolina. Dr. Chen is proudly affiliated with the American Medical Association and the American Academy of Family Physicians. He also earned a Board Certification from the University of Arizona in Integrative Medicine.  Dr. Chen’s research interests include health and wellness, evidence-based medicine and population health and policy. He’s taken his expertise online with his YouTube channel named “Common Sense Medicine,” in effort to make complex medical knowledge more understandable to everyone. He is married with five kids.

Lee Greer, M.D., serves as Corporate Medical Director for Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company. Dr. Greer holds an undergraduate degree in Civil Engineering from Mississippi State University, a medical degree from the University of Mississippi Medical Center and a Master of Business Administration degree from Yale University. He is certified with the American Board of Family Medicine with a Certificate of Added Qualification – Geriatric Medicine. In his role as Corporate Medical Director, Dr. Greer acts as a liaison between Blue Cross & Blue Shield of Mississippi and the Provider community and supports the development and monitoring of the Company’s Quality Management programs to include quality of care best practices. He also provides physician expertise in Company corporate and strategic initiatives and assignments. Dr. Greer serves on the Board of Directors for the Alzheimer’s Association – Mississippi Chapter, the Juvenile Diabetes Research Foundation and the Mississippi Colorectal Roundtable. He has previously served as the Chairman of the Board of Directors for Information and Quality Healthcare and the Chairman of the Physician Leadership Committee for the Mississippi Hospital Association. Dr. Greer is a Member of the American Academy of Family Physicians, the Mississippi State Medical Association and the American Geriatrics Society. Dr. Greer is married to Reena Greer. They have one daughter.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Michaela Kerrissey, PhD, MS, is an assistant professor of management on the faculty at the Harvard TH Chan School of Public Health. She identifies how healthcare organizations innovate, improve, and integrate services, specifically how teams solve problems that cross organizational boundaries. Her research has been published in leading academic journals in both management and healthcare, such as Administrative Science Quarterly and Health Affairs. She has received Best Paper awards from the Academy of Management and the Interdisciplinary Network for Group Research and was listed in 2023 on Thinkers50 Radar, a global ranking of top management thinkers.

Dr. Kerrissey designed the Management Science for a New Era course at the School of Public Health. She also teaches in multiple executive programs at Harvard’s business and medical schools and received the Bok Center award for excellence in teaching.

Dr. Kerrissey holds a BA from Duke University, an MS from the Harvard School of Public Health, and a PhD from Harvard University. She was awarded the Robertson Scholarship at Duke, a Hart Leaders Fellowship, and a Reynolds Fellowship at Harvard. Prior to her academic engagement, she was a consulting team leader at The Bridgespan Group, which was launched by Bain & Company.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Teodor Grantcharov completed his surgical training at the University of Copenhagen, and a doctoral degree in Medical Sciences at the University of Aarhus in Denmark. Dr. Grantcharov is a Professor of Surgery at Stanford University and Associate Chief Quality Officer for Innovation and Safety at Stanford Healthcare. Prior to joining Stanford, Dr. Grantcharov was a Professor of Surgery at the University of Toronto and Keenan Chair in Surgery at St. Michael’s Hospital in Toronto. He wasthe Founder of the International Centre for Surgical Safety – a multidisciplinary group of visionary scientists with expertise in design, human factors, computer- and data science, and healthcare research. He previously held Canada Research Chair in Simulation and Surgical Safety and was awarded the Queen Elizabeth II diamond jubilee medal for his contributions to clinical research and patient safety in Canada. Dr. Grantcharov was awarded the honorary fellowship of the Imperial College in London, the honorary fellowships of the Bulgarian, Danish and Brazilian surgical societies, the Spinoza Chair in Surgery from the University of Amsterdam and multiple national and international awards for his contributions to surgical education and surgical safety. Dr. Grantcharov’s clinical interest is the area of minimally invasive surgery, while his academic focus is in the field of surgical innovation and patient safety. He has become internationally recognized as a leader in this area with his work on curriculum design, assessment of competence and impact of surgical performance on clinical outcomes. Dr. Grantcharov developed the surgical Black Box concept, which aims to transform the safety culture in medicine and introduce modern safety management systems in the high-risk operating room environment

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mark Bowden is an expert in Body Language, Human Behavior, and Communication Voted Global Gurus #1 body language professional in the world, bestselling author, founder of communication training company TRUTHPLANE, and co-host of the YouTube sensation The Behavior Panel, Mark Bowden is a world renowned thought leader in body language and communication. Passionate about helping people to express themselves as trustworthy, credible, influential and persuasive communicators, Mark’s keynote speeches and training courses empower audiences across the planet with presentation and strategic communication skills for peak performance and productivity, to stand out, win trust and gain credibility every time they speak. Inspirational, energetic and entirely entertaining, Bowden’s keynotes delve into the neuroscience behind how we react to the behaviors of others, and how to use our own behavior and nonverbal communication to win trust, gain credibility, and reach our potential. His talks prove game changing for audiences across all industries and sectors, helping them upskill their presentation and communication practice, improve performance, positively impact others in their organizations, build relationships, drive business growth, attract and win clients as well as retain employees. Bowden’s communication skills training company TRUTHPLANE®, provides live in person and virtual training for groups and individuals, as well as online self directed training programs. Clients include business leaders of Fortune 500 companies, prime ministers of G7 powers, and leading brands such as Madison Square Gardens, Shopify, Real Madrid, Toyota, KPMG, American Express, the US Army, and NATO. Bowden is also the trainer on how to be more effective in virtual communication, working with the senior leadership and sales people globally at ZOOM. A bestselling author, Bowden’s books on body language and human behavior include Winning Body Language; Winning Body Language for Sales Professionals; Tame the Primitive Brain; and Truth and Lies: What People are Really Thinking. Bowden’s highly acclaimed TEDx Talk “The Importance of Being In-Authentic,” on how to use your body language to reach your true potential, reaches and motivates millions of people. Bowden is a longstanding and popular presentation skills and strategic communication instructor for Canada’s #1-ranked EMBA program at Kellogg-Schulich School of Business, and he is president of the National Communication Coaching Association of Canada. In the media Bowden is a go-to commentator on the body language of leading politicians and public figures, regularly featured on CNN, CTV, CBC, and Global News; and quoted in The Wall Street Journal, Washington Post, and GQ Magazine. In his YouTube show The Behavior Panel, Bowden and fellow panelists analyze the body language and human behavior seen in videos of public figures, politicians, celebrities and infamous names in the world of “true crime”. With close to 1 million subscribers and over 100 million views on YouTube, The Behavior Panel appears regularly on The Dr. Phil Show as well as national and international news.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Ed Schein is a former Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. In 2009 he published Helping, a book on the general theory and practice of giving and receiving help followed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture. It won the 2013 business book of the year award from the Dept. of Leadership of the University of San Diego. He continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality in health care, the nuclear energy industry, and the US Forest Service. An important focus of this new consulting is to focus on the interaction of occupational/organizational subcultures and how they interact with career anchors to determine the effectiveness and safety of organizations.

Peter Schein is a strategy consultant in Silicon Valley. He provides help to start-ups and expansion-phase technology companies. His expertise draws on over twenty years of industry experience in marketing and corporate development at technology pioneers. Peter spent eleven years in corporate development and product strategy at Sun Microsystems. At Sun, Peter led numerous minority equity investments in mission-critical technology ecosystems. He drove acquisitions of technology innovators that developed into multi-million dollar product lines at Sun. Through these experiences developing new strategies organically and merging smaller entities into a large company, Peter developed a keen focus on the underlying organizational culture challenges that growth engenders in innovation-driven enterprises.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mónica Guzmán is a bridge builder, journalist, and entrepreneur who lives for great conversations sparked by curious questions. She’s senior fellow for public practice at Braver Angels, the nation’s largest cross-partisan grassroots organization working to depolarize America; host of live interview series at Crosscut; and cofounder of the award-winning Seattle newsletter The Evergrey. She was a 2019 fellow at the Henry M. Jackson Foundation, where she studied social and political division, and a 2016 fellow at the Nieman Foundation for Journalism at Harvard University, where she researched how journalists can rethink their roles to better meet the needs of a participatory public. She was named one of the 50 most influential women in Seattle, served twice as a juror for the Pulitzer Prizes, and plays a barbarian named Shadrack in her besties' Dungeons & Dragons campaign. A Mexican immigrant, Latina, and dual US/Mexico citizen, she lives in Seattle with her husband and two kids and is the proud liberal daughter of conservative parents.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor’s degree in business administration from the University of Arizona.  Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.

Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor’s degree in Biopsychology & Statistics from Arizona State University and his master’s degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.