John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.

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• CME credit is available for up to 3 years after the stated release date

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Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse University, Fessler earned a family nurse practitioner degree from Duke University and a Master of Science degree with an emphasis in health care from Simon Business School at the University of Rochester.

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• CME credit is available for up to 3 years after the stated release date

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Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend.

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• CME credit is available for up to 3 years after the stated release date

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Shlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associate Dean for Health Strategies for UMass Medical School. In addition to her professorship at UMass Medical School, Dr. Schaal also serves as a teaching faculty member at Harvard School of Public Health, Harvard Macy’s Institute, and the Faculty Leadership Development Seminar of the Association of American Medical Colleges (AAMC).

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• CME credit is available for up to 3 years after the stated release date

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Dr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice president for Quality, Patient Safety and Risk Prevention. He has also served as the longtime director of Clinical Risk and Loss Prevention and chair of the Medical Center’s Self-Insurance Trust Committee.

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• CME credit is available for up to 3 years after the stated release date

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Ken Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory Board since 2009, and as a Shingo examiner since 2010. He was named chairman of the Shingo board and executive director of the Shingo Institute in 2015. He earned an MBA from the Harvard Graduate School of Business in 1980 with an emphasis in international business. Prior to that he earned a bachelor’s degree in Japanese history from the University of Utah in 1978.

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• CME credit is available for up to 3 years after the stated release date

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Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Children’s Hospital) and Anesthesiology (Johns Hopkins University) followed by fellowships in pediatric anesthesiology and pediatric critical care medicine at Johns Hopkins University. He is board certified by the American Board of Anesthesiology with specialty certification in pediatric anesthesia and the American Board of Pediatrics with specialty certification in pediatric critical care medicine. Dr. Martin has served as the president of the Society for Pediatric Anesthesia. His original research interests involved conventional and non-conventional forms of mechanical ventilation and more recently focus on quality improvement, patient safety, and operative outcomes research.

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• CME credit is available for up to 3 years after the stated release date

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Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care.

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• CME credit is available for up to 3 years after the stated release date

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Emily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is the North American model for promoting sustainable environmental performance

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• CME credit is available for up to 3 years after the stated release date

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Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.