We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.

Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.

Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.

We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.

We speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.

We speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Services Research, for public school superintendents in Academic Administrator, and for the general public in the New York Times, the Boston Globe, Fortune, and USA Today.

 Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, Joy, Inc.: How We Built a Workplace People Love and his second book, Chief Joy Officer joins us to discuss what he has learned about building a workplace of JOY.

Dr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic shares the story of how they are creating a culture of Continuous Improvement.