We talk about Training Within Industry (TWI) Job Instructions and the role it can play to provide consistent high quality patient care.

We talk about what standardized work is, the importance of it in healthcare, and ask some simple questions to help leaders discover what is occurring at the actual place where value-creating work actually occurs.

Pascal Dennis reviews his years at Toyota and various industries with performance improvement. He also speaks about his new book Harnessing Digital Disruption, How companies win with Design Thinking, Agile, and Lean Startup

Dr. Paul DePriest serves as the Executive Vice President and Chief Operating Officer for Baptist Memorial Health Care Corporation. He is the first physician to serve as executive vice president and chief operating officer for Baptist Memorial Health Care Corporation. Dr. DePriest joined Baptist in 2012 as senior vice president and chief medical officer. He holds a bachelor's degree in chemistry from Eastern Kentucky University, an MD from the University of Kentucky College of Medicine and a master's degree in healthcare management from the Harvard School of Public Health. After medical school, Dr. DePriest completed a residency in obstetrics and gynecology and a fellowship in gynecological oncology at the University of Kentucky Medical Center.

Skip Steward and Dr. Harvey Mason start the conversation about the Baptist Management System (BMS). Connecting the Dots Podcast will be a conversation about how different parts of BMS work together and areas of success & struggle. There will be times when we invite other leaders on to share how they think of continuous improvement in their organization.