We’ve got another double-header, pun-filled driveby for you today! Chris and Christian answer two call-in questions centered around taking initiative; one of which continues the conversation around the ineffectiveness of express lanes. Our first caller asks for advice regarding scheduling for the express lane and Chris answers the question by encouraging the audience to break the status quo and move away from traditional, separated express lanes. Although having an express lane could seem more convenient for the customer, integrating express into the flow of the main shop will benefit everyone.

 

The next caller, James, keeps their question pretty simple and asks when it’s appropriate to ask for a raise. Although Chris didn’t have a plethora of information from James in regards to what they do or what their pay plan is, Chris responds with a piece of advice that works universally: “You make exactly what you are worth”. It’s once again about taking initiative and not waiting around to get permission to earn what you are worth and what you deserve. Stick around for more advice from our dynamic duo!