After a start in digital software, Kate Rutter realized that qualitative definitions of success could, and needed to be, made more quantitative. Years later, she’s Principal at Intelleto, Adjunct Professor in the IXD program at California College of the Arts, and the instructor of our upcoming UX workshop “Crafting Metrics for UX Success." https://rosenfeldmedia.com/public-ux-workshops/crafting-metrics-for-ux-success/

In this episode, she reflects on the extraordinary success with qualitative metrics she has observed in the UX field, and the room for growth around numerical metrics, as well as the many challenges companies are faced with when trying to determine which metrics really matter. Kate’s four part workshop (August 6-7 and August 13-14) is intended to help designers gain a numerical understanding of success—and determine what metrics they need to measure in the first place (not just the easy ones!)

Kate’s recommended reading:

• Lean Analytics by Alistair Croll and Benjamin Yoskovitz https://www.amazon.com/Lean-Analytics-Better-Startup-Faster/dp/1449335675

• The Tyranny of Metrics by Jerry Muller https://www.amazon.com/Tyranny-Metrics-Jerry-Z-Muller/dp/0691174954

• Don’t Let Metrics Undermine Your Business, Harvard Business Review: https://hbr.org/2019/09/dont-let-metrics-undermine-your-business

Kate’s shoutouts

Julie Zhuo https://medium.com/@joulee

John Cutler https://medium.com/@johnpcutler

Laura Klein https://rosenfeldmedia.com/people/laura-klein/

Follow Kate on Twitter www.twitter.com/katerutter