After building MTV and rising to the very top of the global media industry, Tom Freston experienced dramatic setbacks that forced him to rebuild - not for the first time.

In this Crisis Compass segment, the co-founder of MTV and former CEO of Viacom reveals the personal habits, relationships and mindset that helped him navigate the highs and lows of an extraordinary life.

Tom shares the quiet routines and pieces of advice that keep him grounded today.

POWERED BY KINGSLEY NAPLEY:

I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

IN THIS EPISODE:

01:10 – The people Tom relies on for advice and perspective

02:25 – The daily habit that keeps Tom grounded

04:05 – The moment that changed how Tom sees business problems

05:30 – Finding comfort in nature and music

TOM’S BOOK:

Read Tom’s book: Unplugged: Adventures from MTV to Timbuktu Follow Tom Freston:

https://www.amazon.com/Unplugged-Adventures-Timbuktu-Tom-Freston/dp/1668089793

FOLLOW TOM:

Instagram – www.instagram.com/tomfrestonunplugged/?hl=en

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From building a multimillion-dollar clothing business in India only to be wiped out by a global trade embargo, to redefining pop culture for a generation at MTV and Nickelodeon, Tom Freston’s career is a masterclass for any aspiring entrepreneur.

In this episode, Tom joins me to discuss the resilience required to reach the top and the sheer guts needed to start over when it's all taken away. He shares his "decidedly non-traditional" path to the C-suite and why humility, earnestness, and curiosity are the ultimate defining traits for success.

POWERED BY KINGSLEY NAPLEY:

I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

IN THIS EPISODE, WE EXPLORE:

1. Building the MTV empire: The legendary "I Want My MTV" campaign and the David Bowie sauna story.
2. The reality of being fired as the boss at Viacom by Sumner Redstone and receiving a hero’s send-off from 1,000 employees.
3. Returning to Afghanistan to help launch the country’s first television network.
4. Why stepping off the "conveyor belt of conformity" is the best classroom for a young person today.

LESSONS YOU’LL LEARN

1. Skills are transferable: It’s never too late to change careers.
2. Optimism is a competitive advantage: back yourself when no one else will
3. The most successful careers are rarely the most conventional
4. Know when to disappear: recovery needs space, don't rush the next move
5. Hire people smarter than you: it's your best protection against your worst instincts

TIMESTAMPS:

0:00 - Intro

04:44 - Stepping off the conveyor belt of conformity

12:30 - Where does confidence come from?

17:23 - Becoming a millionaire in your 20s

22:11 - The sudden collapse of Hindu Kush

31:06 - The ground floor of MTV

36:44 - The "I Want My MTV" Hail Mary pass

45:28 - Being fired as CEO of Viacom

53:30 - Reassessing life and finding Phil Stutz

56:28 - The "perfect circle" back to Afghanistan

1:00:26 - The Tom Freston manual for young people

TOM’S BOOK:

Read Tom’s book: Unplugged: Adventures from MTV to Timbuktu Follow Tom Freston:

https://www.amazon.com/Unplugged-Adventures-Timbuktu-Tom-Freston/dp/1668089793

FOLLOW TOM:

Instagram – www.instagram.com/tomfrestonunplugged/?hl=en

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Following the loss of his daughter Sushila to anorexia, broadcaster Sir Trevor Phillips reveals the daily habits, personal anchors, and life advice that keep him grounded.

In this "Crisis Compass" segment, we move away from the headlines to look at the personal resilience required to survive a 22-year battle with mental illness.

THE COMPASS QUESTIONS:

In this episode, Andy Coulson asks Trevor to reveal:

1. The person who shaped his perspective during his darkest hours.
2. The daily habit he refuses to give up (even in crisis).
3. The piece of advice he returns to when uncertainty takes over.
4. His ultimate source of comfort.

WATCH THE FULL INTERVIEW:

This is a bonus segment. Listen to the full, wide-ranging conversation with Sir Trevor Phillips here:

https://player.captivate.fm/episode/8be66777-24c2-42ee-9d97-c59f4996be30/

IN THIS EPISODE:

00:00 – Sir Trevor Phillips: A life forged in crisis

01:06 – The people he turns to for strength

02:32 – The daily habit for mental clarity

04:00 – Life-changing advice for hard times

05:26 – Finding comfort after loss

FOLLOW TREVOR:

X – https://x.com/TrevorPTweets

FOLLOW CRISIS WHAT CRISIS?

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TikTok – https://www.tiktok.com/@crisispod

After a 22-year battle with anorexia, Sir Trevor Phillips' daughter Sushila died aged 36 in April 2021. Now he's calling for a radical shift in how we talk about mental illness – and he's not holding back.

The broadcaster, writer, and equality campaigner joins Crisis What Crisis? to explain why banning social media for under-16s is "preposterous," why celebrity "mental health struggles" make him furious, and what the "seventh circle of hell" really looks like in an eating disorder ward.

Trevor also talks to us about his remarkable upbringing and career across media, business and politics - all of it etched with resilience.

⚠️ Please note: This episode contains frank discussions of anorexia, eating disorders, mental illness, and grief that some listeners may find distressing.

WHAT YOU’LL HEAR:

1. The brutal reality of a 22-year battle with severe anorexia
2. Why mental illness and sadness are NOT the same thing
3. Trevor's message to celebrities who conflate difficulty with trauma: "F*** off"
4. Why removing friction from children's lives destroys resilience

LESSONS YOU'LL LEARN:

1. Separate mental illness from sadness: stop confusing clinical illness with being "a bit fed up"
2. Teach resilience, don't remove pain: you can't take friction out of the human condition
3. The good guys can win: but you have to fight for it
4. Know what you cannot do: in crisis, understand your limitations
5. Light a candle: don't curse the darkness

IN THIS EPISODE:

00:00 – Introduction: Sir Trevor Phillips' remarkable life

21:23 – What Britain should learn from its racial progress

27:10 – What real resilience looks like in a crisis

31:26 – The Leadership Lesson: knowing what you can't do

33:06 – Shushila: A 22-year battle with anorexia

44:39 – How grief changed everything

49:27 – Mental Illness vs. Feeling Sad: "stop conflating them"

57:12 – Why banning under-16s from social media Is "preposterous"

01:04:30 – What immigrants can teach Britain about resilience

SUPPORT & RESOURCES: If you or someone you know is struggling with an eating disorder: Beat Eating Disorders - www.beateatingdisorders.org.uk

FOLLOW TREVOR:

X – https://x.com/TrevorPTweets

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TikTok – https://www.tiktok.com/@crisispod

IF YOU FOUND THIS USEFUL...

If you found this episode useful I recommend heading into our archive and listening to:

Lisa Squire - whose daughter, Libby Squire, was rapped and murdered. Lisa's resilience and methods for managing unimaginable heartache left me beyond moved.

Click here to listen now – https://podcasts.apple.com/gb/podcast/crisis-what-crisis/id1517015748?i=1000592846650

In 2021, the UK energy market collapsed. More than 30 of the big energy suppliers went under. But, the business Greg Jackson founded, Octopus Energy, didn't just survive, it grew.

In this bonus Crisis Compass episode of Crisis What Crisis?, Greg shares with us the four anchors he relies on when pressure mounts and uncertainty takes over.

In this segment, Andy asks Greg for:

1) A person who shaped his perspective

2) A piece of advice he returns to

3) A source of comfort

4) A daily habit he refuses to give up

This is Part Two of a longer conversation with Greg. If you enjoyed this episode, you can listen to the full interview on our podcast homepage.

Follow Octopus Energy

Instagram: https://www.instagram.com/octopusenergy/

TikTok: https://www.tiktok.com/@octopusenergy

Follow Crisis What Crisis?

Instagram: https://www.instagram.com/crisiswhatcrisispodcast/

TikTok: https://www.tiktok.com/@crisispod

Greg Jackson, founder and CEO of energy giant Octopus Energy, is perhaps one of Britain’s most innovative CEOs.

In 2021, the British energy market collapsed. Wholesale gas prices surged six-fold, thirty suppliers went under in months, while millions of families faced impossible bills.

Rather than sticking his head in the sand, Greg went public, putting his own credibility on the line to explain why prices were rising. He cut his own salary to minimum wage, provided £150 million in bill relief packages, and became the face of the energy crisis when everyone told him not to.

The result? Octopus became the UK's largest energy supplier during the worst energy crisis in a generation, now valued at over £7 billion.

Greg is an entrepreneur who's built multiple businesses by doing exactly what everyone else refuses to do – a true lesson in why fortune really does favour the brave.

LESSONS YOU'LL LEARN:

1. Character matters more than ability.
2. When you see something clearly, don't hesitate.
3. Fortune favors the brave, zig when others zag!
4. Being smart isn't enough. The combination of being smart and working hard is critical.
5. Communicate relentlessly, especially in crisis.

FOLLOW OCTOPUS:

Instagram – www.instagram.com/octopusenergy/?hl=en

TikTok – www.tiktok.com/@octopusenergy?lang=en

FOLLOW CRISIS WHAT CRISIS?

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Johnnie Boden, founder of Boden, reveals how he survives crisis as a business leader.

In this Crisis Compass bonus episode of Crisis What Crisis?, Johnnie shares the person, piece of advice, the daily habit and comfort that he uses to navigate life under pressure.

This is the second part of a longer conversation with Johnnie – if you enjoyed this be sure to check out the full episode on our podcast homepage.

Whether you’re an entrepreneur, CEO or leader, this episode offers a snapshot personal insight into the mindset of one of Britain's most successful fashion founders.

FOLLOW BODEN:

Instagram – www.instagram.com/boden/?hl=en

TikTok – www.tiktok.com/@boden_clothing

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For three decades, Johnnie Boden has turned cheerful prints, quality fabrics, and unmistakable English charm into one of Britain's most distinctive retail brands – worn by royals, loved internationally, with nearly 2 million active customers and the second-biggest British clothing business in America. But as Johnnie so candidly reveals, his success has been far from linear…

In this business special of Crisis What Crisis? we delve deep into the challenges of starting and running a multinational fashion label offering lessons that apply to almost every founder, entrepreneur and leader.

LESSONS YOU'LL LEARN:

1. Hire people who complement you, not clone you.
2. Match paranoia about people with confidence about your core idea.
3. Ask the stupid questions.
4. Listen intensely.
5. Admit failure fast.

FOLLOW BODEN:

Instagram – www.instagram.com/boden/?hl=en

TikTok – www.tiktok.com/@boden_clothing

FOLLOW CRISIS WHAT CRISIS?

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TikTok – https://www.tiktok.com/@crisispod

For over a decade at BBC Newsnight, Sam McAlister secured the interviews others couldn't – Bill Clinton, Elon Musk, Stormy Daniels. But it was six months of negotiation that led to the conversation that changed everything: Prince Andrew discussing his ties to Jeffrey Epstein in 2019.

Today, Sam teaches negotiation at LSE and is one of Britain's most compelling voices on persuasion, power, and resilience.

This is Sam McAlister's Crisis Compass

FOLLOW CRISIS WHAT CRISIS?

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For over a decade at BBC Newsnight, Sam McAlister secured the interviews others couldn't – Bill Clinton, Elon Musk, Stormy Daniels. But it was 13 months of negotiation that led to the conversation that changed everything: Prince Andrew discussing his ties to Jeffrey Epstein in 2019. The interview became a global news event, resulted in Andrew stepping back from royal duties, and is still making headlines six years later.

In July 2021, Sam threw the dice, she gave up her BBC pension and security as a single mother in the middle of a pandemic to write a book. That gamble paid off. Her memoir Scoops became a bestseller and a Netflix film starring Gillian Anderson and Billie Piper. Today, Sam teaches negotiation at LSE and is one of Britain's most compelling voices on persuasion, power, and resilience.

LESSONS YOU'LL LEARN:

Don't get bitter, take control - When Sam wasn't getting credit for the Prince Andrew interview, she didn't whine or play victim. She took voluntary redundancy, wrote a book, and ended up with a Netflix deal and 30 million viewers watching Billie Piper play her.

Imposter syndrome is mostly a crock - When you've worked hard and earned your place, confidence isn't arrogance – it's honesty.

Build trust through respect, not manipulation - Sam's superpower wasn't sucking up to powerful people. It was treating them with respect while demanding it of herself.

Know your financial bottom line before taking risks - Sam had three outcomes mapped before leaving the BBC. That clarity gave her the courage to leap.

No one is dead – If you can't control it, suck it up. If you can, do something about it.

FOLLOW CRISIS WHAT CRISIS?

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TikTok – https://www.tiktok.com/@crisispod