This is Growth!

CS MasterClass #4: How To Communicate The Value You Deliver

Listen Later

In Episode 3 of the Customer Success Masterclass, we tackle the crucial topic of Communicating The Value Your Product Delivers to Customers.


Join Daphne Costa Lopes as she delves into the pivotal role of the Customer Success Team in effectively conveying the value of your product to your customers.


Here’s what we’ll cover:

  • What Customers Care About: Understand the core needs and desires of your customers to tailor your communication effectively.
  • Who You Should Be Communicating Value To: Identify the key stakeholders and decision-makers in your customer’s organization to ensure your message reaches the right audience.
  • At What Points in the Journey You Should Be Communicating Value: Learn the critical touchpoints throughout the customer lifecycle where value communication can have the most impact.
  • How You Can Scale Value Communication: Discover strategies to efficiently and consistently communicate value across your entire customer base.

    • The expert interview of the week is with Jay Nathan, the Chief Customer Officer of Churnkey. Jay shares his expert insights on addressing some of the burning questions surrounding value communication, ensuring your message resonates with your customers.


    Tune in to gain actionable tips and strategies that will elevate your customer success efforts and help you communicate the meaningful results you're driving.


    Don’t miss this episode to master the art of value communication in customer success!

    ...more
    View all episodesView all episodes
    Download on the App Store
    This is Growth!By Daphne Lopes
    • 5
    • 5
    • 5
    • 5
    • 5

    5

    4 ratings

    More shows like This is Growth!

    View all
    Planet Money by NPR

    Planet Money

    30,609 Listeners

    The Bill Simmons Podcast by The Ringer

    The Bill Simmons Podcast

    30,191 Listeners

    The School of Greatness by Lewis Howes

    The School of Greatness

    21,138 Listeners

    The Daily by The New York Times

    The Daily

    113,121 Listeners

    The Diary Of A CEO with Steven Bartlett by DOAC

    The Diary Of A CEO with Steven Bartlett

    8,876 Listeners

    On Purpose with Jay Shetty by iHeartPodcasts

    On Purpose with Jay Shetty

    27,584 Listeners

    All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

    All-In with Chamath, Jason, Sacks & Friedberg

    10,254 Listeners

    Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

    Coaching Real Leaders

    678 Listeners

    Plain English with Derek Thompson by The Ringer

    Plain English with Derek Thompson

    2,282 Listeners

    [Un]Churned – The No. 1 Podcast for Customer Retention by Gainsight

    [Un]Churned – The No. 1 Podcast for Customer Retention

    90 Listeners

    The Mel Robbins Podcast by Mel Robbins

    The Mel Robbins Podcast

    20,222 Listeners

    The Next Wave - AI and The Future of Technology by Mindstream (Hubspot Media)

    The Next Wave - AI and The Future of Technology

    55 Listeners

    The Customer Success Pro Podcast by Anika Zubair

    The Customer Success Pro Podcast

    7 Listeners

    SaaS Therapy by BrainStorm

    SaaS Therapy

    19 Listeners

    Good Hang with Amy Poehler by The Ringer

    Good Hang with Amy Poehler

    12,559 Listeners